With AI and agentic AI being the name of the game this year at Enterprise Connect 2025, here’s a sampling of what some of the leading unified communications and collaboration providers showcased at the event. Excitement around AI and GenAI was at an all-time high at Enterprise Connect 2025 as the technology works its way deeper into the portfolios and offerings of some of the industry’s biggest collaboration, videoconferencing and contact center players. A slew of new AI features and capabilities were introduced at the show, including updates to Talkdesk’s AI Agents for Voice and RingCentral’s AI Receptionist. Some of the conference’s longtime pillars, including Cisco Systems and Zoom, also took to the show to highlight new agentic AI features and updates to their tried-and-true collaboration platforms. All vendors at the show seemed to have one thing in common: embedding more AI into their offerings to make life easier for end users, customers and contact center agents, while making their own platforms smarter. Here is a roundup of some of the news from the biggest UC, videoconferencing and contact center players at Enterprise Connect 2025. Cisco took to Enterprise Connect this year once again armed with AI updates to its collaboration platform. This year, however, the tech giant unveiled its vision for agentic AI collaboration, alongside new AI-powered features for its Webex platform. The company’s new agentic AI road map includes the general availability of the Webex AI Agent slated for March 31. The Webex AI Agent, first introduced in 2023, offers natural, humanlike interactions and can work alongside human agents to answer routine and high-volume customer questions and executes actions to fulfill customer requests, while eliminating the need for queues or wait times. AI Agent integrates with Webex Contact Center. The company also introduced new features for Cisco AI Assistant for Webex Contact Center, including suggested responses and real-time transcription for agents. These features are slated to be generally available in second-quarter 2025, joining already available features such as context transfer summaries, dropped call summaries, Agent Wellbeing, topic analytics and automatic customer satisfaction scores, the San Jose, Calif.-based company said. Cisco also introduced AirPlay on Cisco Devices for Microsoft Teams Rooms at Enterprise Connect. Customer service automation provider NICE won Overall Best of Enterprise Connect and was recognized for Best Innovation in Customer Experience at Enterprise Connect for CXone Mpower Orchestrator, a platform that offers end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. Orchestrator, which is built on the CXone Mpower platform, integrates AI-driven insight, third-party applications and enterprisewide workflows into a unified and automated framework. Unlike traditional workflow tools that offer only partial visibility or limited automation, Orchestrator analyzes, predicts and optimizes processes dynamically, proactively identifying and implementing improvements across the entire service ecosystem, according to the Israel-based company. Business unified communications provider RingCentral at Enterprise Connect this year highlighted AI momentum and customer experience updates. Specifically, the company revealed new introductory pricing for its AI Receptionist (RingCentral AIR) offering that the company unveiled earlier this year. RingCentral AIR is currently in controlled availability and the new pricing starts at $30. AI phone agent AI Receptionist can be used as a front desk receptionist, sales development representative and customer service representative. The offering was recognized as a Best of Show finalist this year. The company said that RingCentral AIR already has more than 200 customers live since it was released in February. Talkdesk has launched AI Agents for Voice, a conversational solution for lifelike conversations with AI agents that’s fueled by agentic AI automation, the San Francisco-based company announced at Enterprise Connect. AI Agents for Voice lets businesses create virtual agents capable of independently handling customer queries by analyzing situations and making informed decisions, the company said. To stand out from competing technology, Talkdesk’s offering dynamically interprets and adapts to speech without relying on rigid scripts, the company said. Talkdesk also took to the show to reveal Talkdesk Knowledge Creator, an offering that gives agents access to easy-to-understand knowledge resources quickly by analyzing customer inquiries not yet included in a contact center’s knowledge base information in real time, the Palo Alto, Calif.-based company said. It wouldn’t be an Enterprise Connect if videoconferencing giant Zoom didn’t come armed with new features. This year, Zoom unveiled more than 45 new innovations at the show, including AI enhancements for Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs and Zoom Contact Center. Zoom AI Companion has been built out and integrated across the entire Zoom platform. The new agentic skills include calendar management to help schedule meetings and find a time that works for everyone, clip generation for fast clip creation and writing assistance for advanced document creation, the company said. On the customer experience side, innovations include next-generation enhancements to Zoom Virtual Agent chat and the introduction of Virtual Agent for voice, AI intent routing capabilities and advanced quality management, the San Jose, Calif.-based company said.

Enterprise Connect 2025: AI-Powered Products From Cisco, RingCentral, Zoom And More

Enterprise Connect 2025 showcased significant advancements in AI and agentic AI across major unified communications and collaboration providers. Companies like Cisco, RingCentral, Zoom, and Talkdesk unveiled new AI features and capabilities that integrate AI into their platforms to enhance customer experience and operational efficiency.