Open Storage Solutions provides data protection, storage, and recovery services, emphasizing customer support and professional service. The company claims to have over 45 years of experience.

Open Storage Solutions

OpenStore | 7,427 followers on LinkedIn. OpenStore’s inspiring entrepreneurs and shoppers to find something new. | OpenStore is on a mission to inspire entrepreneurs and shoppers to find something new. We give entrepreneurs the simplest way to sell their e-commerce businesses and receive liquidity. We’ve paid millions of dollars to entrepreneurs all over the country, freeing them up to start new companies, spend time with family, or take a well-deserved break.

General Partner at Atomic

Chester Ng

Building @ OpenStore. Previously @ Lyft, Square, Google, Whop, 2x entrepreneur. Seed investor.

Carlos Whitt

Head of Supply Chain | Ex: Amazon, Walmart, Blue Apron, Stitchfix, Grove Collaborative, Zulily

David Reifschneider

Adam Darnell

OpenStore

How do you ensure your DTC brand stays ahead during peak season and beyond? OpenStore 's Head of Supply Chain, David Reifschneider , spoke with Narrative CEO Suchit Dubey to share expert tips on navigating BFCM and managing peak season demand. Full conversation below:

Stop chasing the latest marketing trends. Your support tickets already have the answers you need to grow. 👉 Get early access to OpenDesk and see for yourself: https://shorturl.at/F43Ya

At OpenStore , we’re all about pushing boundaries, and Nate Warden is a perfect example of that. As our Product Lead, he’s been helping shape the tech that helps our lean team power everything from CRM automation to marketplace solutions for our brands. If you’re curious about how we’re continuing to push the envelope in ecommerce, check out what’s new at OpenStore on our For What It’s Worth blog: https://open.store/blog .

What keeps you up at night about ecommerce customer service? It's not just about response times anymore. When analyzing 40+ OpenStore brands performance, we are reminded of this reality: • 😍 Emotions drive purchase decisions 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗽𝗿𝗶𝗰𝗲 • 👻 Over 1/3 of customers ghost brands after 𝗼𝗻𝗲 𝗽𝗼𝗼𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 • 🤖 Most "𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭𝘪𝘻𝘦𝘥" responses still feel robotic Here's the interesting part: While everyone's rushing to implement AI support, our data shows that blending automation with human touch points actually creates stronger emotional connections. Some brands are seeing 2-3x higher retention rates by focusing on emotional touchpoints over speed. Others are losing loyal customers by automating the wrong parts of their journey. OpenDesk wrote about this shift in customer expectations and what it means for brands. Link in comments if you're curious.

Hussam AlMukhtar

BFCM 2024 prep is in full swing—what are you prioritizing this season? 🔥 With this year’s unique twists, we’re challenging the usual playbook and asking fresh questions. Dive in below and share your thoughts! ⬇️

Fix issues before customers reach out with OpenDesk : ✔️ Track tickets by topic to pinpoint root causes ✔️ Monitor key metrics for better retention ✔️ Leverage OpenDesk's actionable insights to optimize your support strategy Try it today at https://shorturl.at/F43Ya

OpenDesk

OpenStore's CEO Keith Rabois spoke with Axios ' Richard Collings to discuss how OpenDesk , our new AI-powered customer support tool, is transforming ecommerce support. Top takeaways: ✔️ Cutting costs: OpenDesk slashed support costs from $5-$6 per order to under $1. ✔️ Smaller, more efficient teams: We reduced OpenDesk's support team by 83%, from 48 to just 8 people. ✔️ Scaling success: OpenDesk is already helping brands in apparel, consumer electronics, and more, delivering faster, smarter support. Read the full story on Axios Pro: https://shorturl.at/HOIz2

✨ Introducing OpenDesk! 🚀 We built OpenDesk using insights from operating 40+ ecommerce brands, and we couldn’t be more excited to share it with you. Check out the full story on our blog: https://shorturl.at/bOpwY

⏳ In 24 hours, everything changes. OpenDesk is coming with faster responses, human-centered automations, and actionable insights to keep customers coming back. Join the waitlist: http://tryopendesk.com

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Open Storage Solutions