Perfect Reception is a telephone answering service that provides professional call answering solutions for businesses, including live chat services, detailed call reports, and diary management. The service aims to handle incoming calls efficiently, ensuring that missed calls are minimized.

Perfect Reception. The UK's best call-answering service.

Perfect Reception

Perfect Reception. The UK&#39;s best call-answering service. | 1,334 followers on LinkedIn. Focused on offering the best customer service and the very best in value for all outsourced communication solutions.  | Perfect Reception is the UK’s first outsourced communications provider to be designed and built from the ground up to offer the best service and value to our customers. Unlike other providers our charges are completely transparent, and our calls charged to the nearest second, not the nearest minute meaning that we offer a consistently rated five star service at around 50% of the cost other leading providers of outsourced communications. We welcome customers of all sizes from larger businesses requiring the best outsourced switchboard solutions through to sole traders seeking the best value.

Operations Manager

Charlotte Hone

Helping businesses with their virtual reception needs, specialising in professional telephone answering services. A Director with passion for…

Lynda Howarth

Senior Team Admin Assistant

Diane Westcott-Wreford

Staff Supervisor at Perfect Reception

Kelly Styles

6 days into November and what a month it has been already! Although November is usually a significant month for UK businesses; it brings unique opportunities... and challenges. Here's a look at how this month can shape the business landscape: Seasonal Sales Surge With events like Black Friday and Cyber Monday, November is a peak time for retail, e-commerce, and service sectors. This period can account for a significant portion of annual sales, pushing companies to boost inventory, manage supply chains effectively, and ramp up marketing campaigns. A successful November can often set the tone for year-end results. Shift in Consumer Behavior As winter approaches, consumer needs and spending habits shift, creating demand for winter goods, holiday decor, and seasonal foods. Businesses in sectors like fashion, home improvement, and food and drink see a rise in seasonal sales. Understanding and responding to these shifts can give brands an edge. Christmas Prep in Full Swing Many businesses use November to prepare for Christmas, the UK’s biggest spending holiday. Planning early allows them to secure stock, optimise logistics, and prepare staff. Those that effectively plan their holiday campaigns often enjoy strong returns, while others risk losing to more agile competitors. Budgeting & Strategy Season For many UK companies, November also marks the start of budgeting and strategizing for the upcoming year. Teams are focused on analysing performance, setting targets, and planning for 2025. It’s a critical time for long-term thinking, financial review, and decision-making to steer growth. The challenges can be Rising Costs & Supply Chain Issues While there are high sales expectations, inflation and ongoing supply chain issues continue to affect costs and margins. Many businesses are working to maintain pricing without compromising quality—a delicate balance that can make or break November profits! What’s your November business focus? 🎯 #callansweringserviceforbusiness #perfectreception #businessgoals #november2024 #targets #professionaltelephoneanswering #telephoneansweringsolutions #telephoneanswering #nevermissacall #livechat #livechatmanagement #emailmanagement #onlypayforwhatyouneed #VA #virtualassistant #virtualservices #phoneansweringservice #answeringservice #outsourcing #alternativestomoneypenny

A big thank you to Tim Aker from the Federation of Small Businesses for hosting the Business Spotlight Budget Show on Channel Radio today! It was a great opportunity for our Director Mark Howarth to discuss and analyse the new budget's impact on Perfect Reception and other industries alongside Jemma F. and other key voices. We’re grateful for the chance to dive into how these changes might shape our field and share insights that matter to our community and clients. Thank you to everyone who tuned in! #BudgetInsights #BusinessSpotlight #FederationOfSmallBusinesses #ChannelRadio #FSB #PerfectReception #telephoneansweringforbusiness

In the week of half-terms and Halloween, we consider why achieving work-life balance can indeed feel surprisingly scary. Which ones give you the spooks? 1. Fear of Falling Behind at Work - Why it’s scary: Taking time away from work to focus on personal life might feel risky, especially if there's a fear of missing out on promotions, key projects, or even just keeping up with colleagues. - Impact: People may worry that achieving balance will make them look less committed, resulting in lost opportunities or even job security. 2. Guilt Over Personal Time - Why it’s scary: Many people feel guilty for not always prioritising work, especially if they’re used to overworking or feel responsible for team success. - Impact: The guilt of prioritising oneself over work can lead to discomfort and self-doubt, making it hard to fully enjoy downtime and sustain balance. 3. Facing a Shift in Identity - Why it’s scary: For those whose identity is tied closely to their work, achieving balance may lead to questions about who they are outside of their job. - Impact: This shift can create an identity crisis, making the process of establishing balance feel unsettling and uncharted. 4. Letting Go of Control - Why it’s scary: Balancing life outside of work often means delegating or relinquishing control over certain work responsibilities. - Impact: This can create anxiety, as many people fear that no one else can handle tasks as well as they can, or they worry about negative outcomes from a lack of direct oversight. 5. Fear of Disappointing Others - Why it’s scary: Prioritising life outside of work may lead to the perception of letting down bosses, coworkers, or even family members who have grown used to an "always-on" lifestyle. - Impact: The potential for disappointing others can lead to self-imposed pressure, making it hard to set boundaries without fear of judgment or backlash. Finding work-life balance is ultimately beneficial, but it often requires overcoming these deeply rooted fears and perceptions, which makes the journey toward balance challenging yet rewarding. Why not try a professional telephone answering company to support your business, whilst you are spending time with family? That way you won’t feel behind or lose any custom. Call 020 3970 5550 for your free trial and find the balance. #worklifebalance #perfectreception #gainbackcontrol #telephoneansweringforbusiness #callanswering #freetime #companycalls #familytime

We're buzzing with excitement to share this amazing testimonial from one of our incredible clients! At ByJove Media, they are all about helping brands shine on social media, and it feels fantastic to hear how our work is making a difference. Check out what they had to say about us and if you ever need assistance with your social media, whatever the platform, we strongly recommend one of their Power Hours! #ByJoveMedia #ClientLove #SocialMediaSuccess #DigitalMarketing #HappyClients #PerfectReception #telephoneansweringforbusiness #callanswering #fivestar

While cost isn't everything, it's certainly a key factor for any business. So, what’s the real cost of hiring an in-house receptionist? 🤔 When calculating, you have to account for: - Holiday pay - Sick pay - National Insurance - Training costs - Pension contributions And that’s before factoring in recruitment, management, and equipment expenses. As a minimum you're probably looking at £35k+ per year for a full-time receptionist. In comparison, a virtual receptionist service is a fraction of that cost—and can offer more flexibility. If you know a company searching for a new receptionist — whether it’s to allow flexible working, maternity cover, or a transitioning into retirement—send them our way! We’d be happy to show them the potential savings. Plus, we are offering a free trial, so they can see firsthand how seamless and efficient a virtual solution can be. #BusinessSavings #professionaltelephoneanswering #VirtualReceptionist #FlexibleWork #CostEfficiency #PerfectReception

We're thrilled to share this glowing testimonial from our friends at Carousel Lights! As experts in creating stunning bespoke neon lights, they know the importance of shining bright in every aspect of their business—including customer service. That’s where we came in! With a dedicated landline number and professional telephone answering service, we’ve helped Carousel Lights stay connected with their customers, even when they're busy bringing brilliant designs to life. Check out what they had to say about the experience! 👇 And if you ever need a truly special display, like the flagship store for Coca-cola did, V&A or Dua Lipa have, then please don't hesitate to ask for an introduction, we'd be happy to help. "The team at Perfect Reception have been fantastic in supporting our business. They're extremely responsive and flexible, and worked with us to make sure the correct info was taken on incoming calls and then passed on to us immediately so we can respond appropriately. Really easy to work with and reassuring as a business owner that the landline is always answered in a professional manner, no matter what." B. Reynolds, Founder #LightingUpCustomerService #CarouselLights #CustomerService #BespokeLighting #BusinessSupport #ShiningBright #PerfectReception #ProfessionalTelephoneAnswering

🔊 Lets start the week with some back to basics with statistics every business owner should know! 📞 79% of people hang up when they hit voicemail. 🤝 78% prefer speaking to a real person when contacting a business. 💸 £30 billion is lost in the UK each year due to missed calls. 📲 20% of prospects only call once. ⏳ It takes 23 minutes to refocus after a spam call. At Perfect Reception, we ensure you never miss that critical call. Say goodbye to missed opportunities, and hello to perfect call answering—every time! Call 020 3970 5550 for your free trial today! #CustomerService #BusinessGrowth #PerfectReception #CallHandling #Efficiency #professionaltelephoneanswering #business #nevermissacall

We're thrilled to share some fantastic feedback from the Redbridge Chamber of Commerce, a dynamic organisation dedicated to supporting and promoting businesses in the London Borough of Redbridge. At Perfect Reception, we're proud to partner with them through our telephone answering, outbound calling, and email management services. By taking care of these tasks, we help their leadership team stay focused on what matters most – providing valuable support and creating amazing networking opportunities for local businesses. If your business is in the Redbridge area and you want to learn more about their exciting events and resources, feel free to reach out to them directly or send us a message and we will introduce you. And if your organisation could benefit from the same high-level support to help you focus on growing your business, we’d love to hear from you! Contact us on 020 3970 5550 to explore how we can help. #perfectreception #chamberofcommerce #redbridge #membersupport #directorfocus #telephoneansweringforbusiness #callanswering #outboundcalls

Have you ever noticed certain team members actually avoid taking your customer's calls? This concern is probably more common that most realise. So the question is "Why Do Many Workers Dislike Taking Customer Calls?" Taking customer calls can be one of the most stressful parts of a job, and here’s why many workers are hesitant: 1. High Pressure: Calls often come with immediate problems, complaints, or demands. The pressure to quickly resolve issues while maintaining a positive attitude can be overwhelming. 2. Lack of Control: Calls can be unpredictable. Workers never know if the next call will be a simple inquiry or a complex issue that’s hard to solve. 3. Repetitive Nature: Answering similar questions and complaints can make the job feel monotonous, reducing motivation and job satisfaction. If you, or any of your team feel this way, then why not allow us to answer and filter your calls for you? Call 020-3970-5550 to discuss a free trial to allow your whole team to feel more comfortable. #WorkLife #CustomerService #perfectreception #professionalcallansweringforbusiness #telephoneanswering #fearatwork

This week saw the official end of summer. So as the warm sun begins to fade and the chill of autumn sets in, UK businesses face a seasonal shift that brings both challenges and opportunities. Retailers transition from summer sales to back-to-school promotions and prepare for the holiday season. Hospitality and tourism start to target off-peak travelers. The food and beverage industry swaps summer menus for hearty, seasonal offerings, while pubs and bars focus on indoor events. For many, the end of summer signals the need for planning ahead—whether it’s adjusting staff, launching new products, or gearing up for Christmas. How does the change of season affect your company? #callansweringserviceforbusiness #perfectreception #professionaltelephoneanswering #telephoneansweringsolutions #telephoneanswering #nevermissacall #livechat #livechatmanagement #emailmanagement #admin #adminsupport #adhocadmin #onlypayforwhatyouneed #VA #virtualassistant #virtualservices #phoneansweringservice #answeringservice #outsourcing #alternativestomoneypenny

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