At the Altitude25 conference in Lisbon, Amadeus' Stephen Hirmer discussed the transformation of airline retail and service delivery. Hirmer emphasized the importance of matching online retail experiences with seamless real-world delivery, highlighting the role of technology in enhancing the passenger experience. Amadeus, along with Amazon, is investing in biometric identification and delivery infrastructure to support the 'airport of the future'. The company is focusing on service recovery and end-to-end delivery management to ensure a positive customer experience.

Three Indian travel startups, Ditto, GoStops, and NapTapGo, raised a total of $86 million to expand their operations and improve technology. Ditto focuses on enhancing offline data communication for airlines, GoStops aims to increase its hostel capacity in India, and NapTapGo is developing tech-enabled sleeping pods for budget-conscious travelers. This reflects growing opportunities in airline tech and the Indian travel market.

Harry Sinclair, with nearly 30 years of experience in procurement, supply chain, and category management, has been appointed as the Chief Procurement Officer at NDCP, a supply chain management company supporting Dunkin’s operations. Sinclair's role involves overseeing a $3 billion spend to enhance service levels for the Dunkin’ system. NDCP supports over 10,000 quick-service restaurants in the U.S. and distributes products to 40 countries, employing around 2,000 employees and operating nine distribution centers and over 30 logistics hubs.