Call Journey offers AI-powered conversation analytics technology that automates customer intelligence storytelling, translating customer communications into actionable insights.

Call Journey

IT Services and IT Consulting

EVS Emotive Voice Streams

Call Journey CI | 3,180 followers on LinkedIn. A Conversation Intelligence Company | Call Journey, a global leader in Conversation Intelligence, specializes in data, voice, and text analysis. Our primary focus is simplifying the conversion of various audio, chat, and email interactions, including unstructured data, into structured data for analysis. 

Our team of passionate AI experts leverages cutting-edge Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies to provide industry-leading analytics.

VP WW Channel / Builder of GTMs, Programs and Orgs from Scratch

Kent Henderson

Greg Siefkin

CTO at Call Journey

Greg Collins

Senior Software Engineer at Call Journey

Fandi Payana

Call Journey CI

😣Losing customers left and right? You can still be saved! 💪 Find out why with Call Journey Conversation Intelligence! 🔍 Analyze customer calls to spot the red flags and keep 'em happy. Visit https://lnkd.in/fwWqPWp for more info #customerchurn #customersatisfaction #callcenter #conversationintelligence

Happy Thanksgiving! 🦃🍂 We're forever thankful for our amazing team, customers, and partners who make our work at Call Journey Ci meaningful. Wishing you a joyous holiday filled with gratitude, good food, and great company. 💖 #Thanksgiving2024

Take your CX to the next level?🚀 Leverage AI, ML, and automation to streamline processes, gain deeper insights, and deliver exceptional customer experiences. Read our latest blog post to learn how: https://lnkd.in/gQ6FZvzV #CX #customerexperience #AI #ML #automation #digitaltransformation #customerinsights

Protect Your Customers' Privacy with Advanced PII/PCI Redaction.🔒 Our solution, deployable on-premise or in the cloud, safeguards sensitive information while preserving valuable insights. Visit https://lnkd.in/gd-6TZG7 to learn more. #PII #PCI #datasecurity #cybersecurity #dataprotection #customerprivacy

Forget the Magic 8-Ball – our AI-powered software has the answers you need without the cryptic messages. It's like having a crystal-clear ball that actually works! 🔮✨ #CrystalClearInsights

What a honor to be a speaker at the Infosys CX panel discussion in NYC this week. Thank you to our partner Infosys for the hospitality at great views from 1WTC ! Ai & ML continues to evolve and Call Journey CI is at the forefront. Special Thanks to Scott Krynock , Juliane Little Jamie Libow , Bhaskar Chatterjee , and the other attendees from Infosys and Genesys . Also to Paul Humphrey who was able to join us all for his first NHL hockey game New York Rangers . Looking forward to more !

Dennis McMurray

How effectively are you capturing and distributing the Voice of the Customer ( #VoC ) across your organization? 🤔 Even with limited resources, advanced analytics can help you unlock valuable insights and improve customer satisfaction. Learn how to elevate your CX strategy today! Read the full blog here https://lnkd.in/gPR4pgj8 #customerinsights #customerexperience #CX #dataanalytics

What a fantastic evening in New York City with Infosys - Data and AI the key focus. Some takeaways; ⏰ homogenising customer data accross multi channel touch points and interaction medium ms is crucial 🔥 Data based or data driven making is no longer a must have but a nice to have for organisations 🎄Customer Journey intelligence is coming like a freight train and you can’t just rely any more on system based journey intelligence - every interaction MUST be analyzedbat scale for journey intelllufence 👏 GenAi projects are still failing - do your research or lean in to organisations already harnessing and delivering Gen Ai 🇺🇸 Ice Hockey is a cool sport especially when viewed from an Infosys corporate box at Madison Square Garden Thanks to Bhaskar Chatterjee , Scott Krynock , Juliane Little , Nathan Solano and team. Fantastic to meet all the wonderful Infosys customers and to catch up with our great friends from Genesys ; Jamie Libow , Tara Mahoney and David Porter . On behalf of Call Journey CI and Dennis McMurray and I, we greatly appreciate the opportunity to discuss Data and AI with your value customers and enjoyed your hospitality! Go Rangers!! 🏒 #dataandai #conversationintelligence #opeartionsintelligence #employeeintelligence #valuedriven

Paul Humphrey

For businesses with low to moderate #CX management maturity, the challenge often lies in the time-consuming task of analyzing #data , addressing issues reactively, and manually gathering insights. But what if you could spend less time analyzing and more time improving #customerexperiences ? 🤯 Automation, #ML , and #AI can streamline your CX processes, providing more actionable insights in less time, and allowing you to focus on initiatives that drive real change. Read our latest blog post to learn more: https://lnkd.in/gkrhaSMP #customerExperience #automation #machinelearning #customerSuccess #business #efficiency

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DNSSEC

Amazon

Cloudflare CDN

Cloudflare Hosting

Person Schema

Cloudflare

Amazon Virginia Region

Amazon S3

Amazon S3 CDN

CFO / COO / Business Enablement

Adrian Kilduff

Chief Marketing Officer

Janice Burney

VP Sales and Customer Growth

Harrison Deck

Director, Enterprise Sales - North America, Conversation Intelligence

Sales and Support

Katrina Humphrey

Head of Data Science

Troy Rees

Engineering

Benjamin Joseph Pornel

Information Technology

Marketing and Product

Merryl Cepe

Andrie Papay

CTO/Founder

CEO/Co Founder

Melbourne Companies With Less Than $50M in Revenue

Oceania Companies With Fewer Than 50 Employees (Top 10K)

Melbourne Companies With Less Than $10M in Revenue

Private Oceania Companies (Top 10K)

Call Journey  provides a high-powered conversation analytics solution that converts long form conversations into actionable data. Our solution allows businesses to access call intelligence efficiently, and discover information that directly affects sales performance, customer experience, employee engagement and business growth. With Call Journey, businesses harness powerful insights from conversations, allowing them to automate NPS measurement, analyse Customer Experience, track Employee Engagement, improve sales efficiency and streamline private data protection.

Melbourne

Victoria

Australia

Oceania

Call Journey Announces Technology Expansion With Advanced Customer Interaction Scoring and Triage Capabilities

Achieving Better Business Outcomes with Call Journey and contactSPACE

ASIC selects Call Journey to present in Voice Analytics Symposium

Call Journey and nGUVU to change business landscape with innovative gamification technology

Call Journey presents disruptive innovations in AI and analytics at the Genesys G-Summit Melbourne

CallCabinet Partners With Call Journey for Groundbreaking SaaS Contact Center Solution

A suite that captures and analyzes customer interactions to provide insights into customer sentiment, satisfaction, and preferences.

Software that flags and profiles customer dissatisfaction, providing businesses with actionable insights to address issues promptly.

A platform that converts audio, text, chat, and email from customer conversations into searchable text, allowing for comprehensive analysis of customer interactions.

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