Interactions is a technology company that specializes in transforming customer experience through innovative AI-driven solutions. They provide Intelligent Virtual Assistants that enable omnichannel customer interactions, combining artificial intelligence with human understanding to improve customer sales, service, and support. Their technology aims to make conversations between leading brands and consumers easy, fast, and engaging, leading to happier and more loyal customers while saving businesses money.

Interactions

Speech & Language Technologies

Work at Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. 

Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, New Jersey and New York. For more information, visit  www.interactions.com.

Sigma Partners

Sigma Prime Ventures

SoftBank Capital

NewSpring

Comcast Ventures

Revolution

Revolution Growth

Interactions LLC

On this #WednesdayWhat, our employees answered what they like best about the leadership team at Interactions!

We're heading to the Windy City! 🏙️

Join us for one of the world's largest customer contact event series: Customer Contact Week Chicago, from March 4th-6th.

Our team's excited to talk insights on how to improve #CX by using AI and humans together at our roundtable session. After all: keeping humans in the loop is key 🔑.

Learn more about CCW Chicago: https://bit.ly/3SODGtq 

#CCWChicago #CCWExchange #CustomerManagementPractice #CustomerContactWeek

Is the human touch of customer service a thing of the past?

James Wood, SVP of Solutions Architecture at Interactions talks about the value of human interaction in a digital world.

“In the digital world, particularly with the emergence or continued emergence of various #AI technologies, you have to think very carefully about how you apply automation to your customer contact systems to make sure that the customer still feels emotionally attached to the brand”, he says.

Automations and human services are most successful when combined and used for focusing on what truly matters: Your #cx and satisfaction!

Read more insights here:  https://lnkd.in/gCUcRuhw

If your #IVA is programmed to only answer questions, you're probably missing out on a BIG opportunity. 👇

Every customer call is chance to create and strengthen the relationship between your brand and your customer. 

Pre-programmed responses can ruin your chances of forming that connection.

In order to make every call an unique interaction opportunity, it's key to equip your IVA with the necessary capabilities to deliver BOTH efficient and effective CX.

Don't know where to start? Here's a list of key functions to guide you in making sure your automation can accomplish that goal: https://lnkd.in/g-Ky6Uh5

"Are you a robot"? 🤖

Discover Financial Services and their #superbowlad recognize the importance of keeping humans in the loop of technology considering the only thing that really matters in #cx: improving customer satisfaction and creating authentic and effective interactions!

https://lnkd.in/gZmwXfiE

On this #WednesdayWhat, our employees answered what is most positive about the culture and environment at Interactions!

According to Opus Research, 29% say the reason to replace their Intelligent Assistant solution is because it's not a fit for their use cases. That shows that personalization is key to success. 

How can you make sure your company has a great #IVA in 2024? It starts with seeing every call as an opportunity to strengthen the bond between your brand and your customers.

Interested in reading more insights on how the IVA will continue to evolve? Check the Opus Research Insights here: https://lnkd.in/gzseFH6t

At Customer Contact Week in Austin, we asked innovators across various industries about the most important success metric to track. 58% of them answered customer satisfaction. 

It seems to be clear 💡:  Innovation starts with the customer. That's why it's so important to choose your #IVA wisely: To craft every interaction as effortlessly as it can be.

It's time to shape the dialogue surrounding the world of contact centers and customer service. What else can we do to transform customer experience while still optimizing the uses of business resources?

As February marks the beginning of Black History Month, we recognize both the struggles and triumphs of the generations of African Americans throughout U.S. history.

#BlackHistoryMonth #BHM

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