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10 Customer Service and CX Predictions for 2024
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The article predicts 10 customer service and CX trends for 2024, emphasizing the use of technology. It highlights five key trends, including smarter customers, improved digital customer support, the balance between digital and human-to-human experiences, the importance of employee retention, and the increased use of AI and ChatGPT-type technologies in customer service.
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How can businesses strike the right balance between digital and human-to-human experiences?
How will smarter customers impact customer service strategies?
What are the potential benefits of improved digital customer support?
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