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Air Travel Consumer Report Highlights Improvements
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Overview
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The U.S. DOT releases the Air Travel Consumer Report for November 2023, indicating a decrease in flight cancellations and mishandled baggage rates. The DOT has also implemented fines, enhanced consumer protections, and proposed rulemaking to address wheelchair mishandling and animal incidents during air travel.
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How can the U.S. DOT leverage technology to further enhance consumer complaint tracking and case management?
How might the decrease in flight cancellations impact consumer confidence in air travel?
What potential long-term effects could the proposed rulemaking on wheelchair mishandling have on the airline industry?
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