B2B Payments Industry undergoes transformation driven by convenience

The B2B payments industry is undergoing significant transformation due to technological advancements and changing consumer behavior. The digital revolution is driving the shift towards modernization, with a focus on convenience, optionality, and interoperability. Key individuals involved in this transformation include Kelli Svymbersky from CCC, Andrew Gleiser from Aeropay, Chris Lolli from American Express, Shane Conway from National Australia Bank, and Ben Lamm from Capital One Trade Credit. The industry is moving away from legacy systems and embracing modern payment platforms to enhance customer experience, achieve cost savings, and offer flexibility in payment methods. The challenges include addressing the ongoing challenge of inertia from monolithic legacy systems and making a huge leap forward by modernizing B2B payment processes.