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Banking Relationships and Human Contact
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Bank's Human Contact Conundrum
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The article discusses the author's skepticism about their banking relationship manager's motives for wanting to improve customer interaction, highlighting the discrepancy between their preference for automated and chatbot interactions and the author's desire for a more convenient and human-centric communication method.
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How might the debate over banking's approach to customer interaction influence customer trust and loyalty in the banking industry?
How might the increasing reliance on automated and chatbot interactions impact the quality of customer service in banking?
What strategies could banks adopt to strike a balance between automation and human interaction in their customer service?
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