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Conversational Commerce Leaders Identified
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Juniper Research identifies Infobip, Twilio, and Vonage as global leaders in conversational commerce, forecasting a $43 billion global retail spend via conversational channels by 2028. The report emphasizes the need for vendors to introduce AI-based conversational services into voice channels to capitalize on the conversational commerce opportunity within retail, particularly in the Asia Pacific region.
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How can businesses in the Asia Pacific region leverage conversational commerce to enhance brand loyalty and customer engagement?
How will the increasing adoption of conversational commerce impact traditional retail models?
What are the potential challenges and ethical concerns associated with AI-based conversational services in the retail industry?
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