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Neobank Account Closure Complaints Decrease
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UK's top neobanks, including Monzo, Revolut, and Starling, have seen a significant decrease in customer complaints about bank account closures. The FCA review found no evidence of closures based on political views, but highlighted inactivity or suspected fraudulent activity as common reasons. Fair notice and proper explanations are crucial for affected customers.
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How do neobanks ensure fairness in account closure decisions?
What impact do these decreases have on the reputation of neobanks?
What other factors could contribute to the decrease in customer complaints?
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