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Rethinking Self-Checkout: Traditional and Frictionless Options
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Target, Walmart, Costco, and other companies are rethinking self-checkout due to customer dissatisfaction, merchandise losses, and increased shrink. Traditional self-checkout is being added by Amazon to meet the demand for convenience. 7-Eleven Australia is planning to introduce frictionless checkout to meet the demand for convenience.
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How can retailers address customer concerns about self-checkout?
How does frictionless checkout enhance the customer experience?
What are the potential benefits and drawbacks of traditional self-checkout?
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