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Virgin Media Faces Contract Cancellation Investigation
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Virgin Media faces investigation over contract cancellations as customers complain of difficulties in canceling services, dropped calls, and long waiting times. The UK regulator Ofcom is investigating complaints and the company's handling of customer rights.
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How do disruptions and price increases affect customer satisfaction and loyalty in the telecommunications industry?
How might this investigation impact Virgin Media's reputation and customer loyalty?
What measures could regulator Ofcom take to ensure companies like Virgin Media comply with customer rights?
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