ClearFeed provides a helpdesk solution that integrates with Slack, allowing users to manage support queries and resolve them using AI assistance.

ClearFeed

Companies today are increasingly providing Support - both internally and externally - on Slack and Teams. The ad-hoc use of triage channels and customer Slack rooms creates problems of missed responses, lack of service metrics and anxiety for all the responders who individually keep scanning Slack rooms.

ClearFeed converts Slack channels into a single queue of requests, uses AI to flag requests that need a response, allows responders to update status of requests and assign ownership and make sure all requests are closed out. Integrations with tools like Zendesk, Jira, Freshdesk, Salesforce et al allow agents to handover or link Slack requests to other enterprise tools and close the loop back on Slack when issues are solved therein.

We have been helping the world's leading companies like Atlan Data, Accryl, Chronosphere, Benlabs, Sprinto, MindsDB, TestRigor in scaling customer support, engineering escalations and IT helpdesk on Slack.

We were founded by experienced managers and second-time entrepreneurs and are based out of Bangalore, India.


Surge

Dilipkumar Khandelwal

Peak XV Partners

Slack AI: Your Personal Assistant in Chat

Imagine having a smart helper right in your workspace. 

That's Slack AI!

What can it do?
- Find answers faster
- Sum up long chats in seconds
- Get important info quickly

Slack AI makes teamwork smoother. It helps you:
- Talk better with coworkers
- Share knowledge easily
- Work together more effectively

Haven't tried it yet? You're missing out! 

Want to make your team chats smarter? Learn how Slack AI can help: https://lnkd.in/gqXZ_b5z.

#ai #ticketing #customersupport #customerservice

How does Headout, a leading travel tech company, streamline internal support across #Slack and #Zendesk?

Managing support requests from hundreds of employees in Slack was not an easy feat.

Headout faced challenges with unstructured Slack channels and a lack of integration with Zendesk, leading to platform silos, inefficient tracking, and delays in issue resolution.

Headout's solution? Integrating Slack and Zendesk with ClearFeed 🚀 

The outcome?
🔷Efficient handling of high-volume requests in Slack across ~20 Triage Channels.
🔷Two-way sync between Slack and Zendesk for streamlined workflows.
🔷Effective routing of tickets to apt Slack channels & Zendesk queues.
🔷Enhanced collaboration between teams without additional Zendesk licenses.

Curious to learn how they achieved this? ✨ 
Find the case study link in the comments below. 👇

Do you ever get messages on Slack asking for information that's already in Confluence? It's annoying to stop your work, open Confluence, and search for the page, right?

Or maybe you updated something important in Confluence but forgot to tell your team about it on Slack?

Good news! 

There's now a way to connect Slack and Confluence.

This means:
1. You can easily share Confluence pages in Slack chats.
2. When someone changes a Confluence page, you'll get a message about it on Slack.

This connection helps keep everything in one place, so you always have the newest information ready to use.

Learn more about Slack-Confluence integration and how ClearFeed helps in streamlining knowledge management: https://lnkd.in/g3fw--G9.

#ai #ticketing #customersupport #customerservice #customersuccess

We are back with ClearFeed's newsletter, edition five! ✨ 
Here's a sneak peek of what's inside 👇 

💠What's New: ClearFeed's newest knowledge source - Slack, Email-Slack integration, & more updates
💠Customer Spotlight: How Astronomer scales personalized & premium customer support in Slack
💠ClearFeed's Referral Program: Join our Referral Program and earn exciting rewards

Dive in for all this and more!

Create a Unified Communications Hub with Slack and HubSpot.

Email. Phone. Slack. HubSpot. Switching between fragmented systems wastes countless hours each day. But what if you could bring all your communications into one place? 

With Slack and HubSpot integration, you can create a unified hub to eliminate friction and unify data. Here's how: https://lnkd.in/g3w_AYQM.

#customersupport #customerservice #ai #ticketing #customersuccess

Will #Slack's efforts to create a productivity suite inside Slack (with Canvas and now Lists) be successful? Or should it, instead, integrate more closely with existing Enterprise apps like #Jira & #Notion that perform similar functions. What would be your pick?

At ClearFeed we have helped hundreds of companies use Slack and Enterprise tools together. Joydeep makes his arguments in this article:
https://lnkd.in/gRXySaxd

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