Convin provides AI-powered solutions for customer experience management, focusing on improving agent performance and customer interactions in contact centers.

Convin

Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances. Moreover, we aim to eliminate human dependency and proactively address all call center challenges.

Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact center processes with its platform capabilities. We recently secured seed funding led by Kalaari Capitals and backed by several renowned investors. For more information, visit www.convin.ai.


9Unicorns Accelerator Fund

Titan Capital

Abhishek Goyal

Kunal Shah

Rajesh Razdan

Ramakant Sharma

Sunder Nookala

Plan B Innovations

Digital Sparrow Capital

Good Capital

Kalaari Capital

Bharat Founders Fund

AI THE ULTIMATE SCAM-BUSTER! 

Ever wondered how international fraudsters are stopped with just a few clicks? Such is the story of OPERATION PANDORA. 

Using state-of-the-art AI, law enforcement agencies monitored over 1.3 million scam calls in real-time. 

AI algorithms work around the clock to trace patterns, intercept fraudulent activities, and warn potential victims before it’s too late. 

In just a few months, starting in December 2023, AI helped dismantle 12 call centers spread across Europe and beyond, specializing in everything from investment fraud to prepaid card scams. 

The result? 

21 arrests, €10 million in prevented losses, and data carriers packed with crucial evidence. 

Technologies like real-time voice analysis, pattern recognition algorithms, and data mining were crucial in this operation.

Europol’s analytical support, powered by AI, transformed chaos into coordinated raids, recovering assets worth €1 million. This isn't just tech; it’s a game-changer in the fight against global fraud. 

AI isn’t the future—it’s now. And it’s taking down scammers one algorithm at a time.

Learn how you can leverage AI to prevent fraudulent activities from the start: https://bit.ly/46r0KVV 

#operationpandora #ai #cybersecurity #fraudprevention #europol #convin #conversationintelligence #AI

What’s your take on AI in law enforcement? Let’s discuss this in the comments! 👇

Is changing the subject a smart move when handling sales objections? 🤔 

Every sales pro has their unique approach to tackling objections, but which method truly wins?

Here’s a quick question. 

#salesstrategy #salestips #convinai #convin #poll #sales

B2B's BEST-KEPT SECRET!

Ever wondered how B2B companies are reshaping customer service? 

The answer is simple: GENERATIVE AI

Here's what's happening:

1. Streamlined Efficiency: AI takes on routine tasks, letting agents focus on complex problems. 
   
2. Human-Centric Service: AI supports agents in delivering more empathetic and personalized interactions. 

3. Insightful Analytics: AI provides data-driven insights for smarter decision-making.

4. Continuous Innovation: AI and agents evolve together, constantly improving service quality. 

Learn how B2B companies use comprehensive analytics to provide top-notch customer service: https://bit.ly/3YfThXJ 

#ai #customerservice #b2b #innovation #cx #AI #convin #conversationintelligence

Are we too reliant on technology for smooth skies? 🛫💻

Recent global IT outages caused over 5,000 flight cancellations, leaving travelers stranded and airlines scrambling. 

The global IT outage was caused by a cybersecurity issue with CrowdStrike. The issue affected Microsoft Windows devices and led to widespread disruptions, including flight cancellations and manual operations at major airports in India.

Major carriers like IndiGo, SpiceJet, Air India, Vistara, and Akasa Air were hit hard, highlighting the fragility of our tech-dependent systems.

Imagine if airlines had a better way to handle such disruptions. 

In fact, there is a solution — AI-powered call center solutions can revolutionize crisis management.

For instance, with AI, one can implement Proactive Problem Solving using specialized features.

Want to learn more? 

Here is a quick read: https://bit.ly/4cMPW6T 

#techdisruptions #ai #convinai #customerexperience #airlineindustry #conversationintelligence #convin

NEGATIVE FEEDBACK is THE KEY TO CUSTOMER LOYALTY

Here’s how…

Imagine turning every negative comment from your customers into a chance to strengthen your relationship with them. 

Instead of fearing complaints, see them as a treasure trove of insights. 

Engage with customers, value their feedback, and make meaningful changes to build trust and loyalty.

A proactive approach transforms negative experiences into positive outcomes. 

Below are some tips to build customer loyalty from negative experiences. 👇

#customerloyalty #feedback #cx #innovation #customerexperience #negativefeedback #empathy

Exciting innovation from our BFFs,  Convin! 🚀

They've launched two AI solutions for BFSI: Real-time Agent Assist and Manager Assist, powered by their own in-house Large Language Model.

This proprietary LLM is tailored for BFSI, addressing industry-specific challenges like miscommunication, mis-selling, and regulatory compliance.
Convin reports promising early results, including improvements in sales, customer satisfaction, and operational efficiency. We're eager to see how these solutions perform at scale.

We're proud to support Convin as they push the boundaries of AI in customer service. This could be a game-changer for tailored AI solutions in BFSI!

Read more here: https://lnkd.in/gS2D7meb

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