Haptik integrates generative AI into marketing, support, and operations for businesses to improve efficiency and customer satisfaction.

Haptik

Conversations on AI

Jio Haptik has pioneered AI-powered innovation since 2013, processing 10B+ conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises. Today, it’s helping brands make the transition to Generative AI and unlock end-to-end customer experience at scale. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMEs to solve for their customers’ biggest pain points. The company is a Category Leader across platforms including Gartner, G2, Opus Research & more. “Tech Startup of the Year” in the AI category and gold medal for “Best Chat & Conversational Bot” are two of Haptik’s recent awards & recognitions. Its prominent clients include Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool.

Kalaari Capital

Vivek Kumar

Times Internet

In-store assistants tend to help with nudging customers to purchase a product compared to letting the customer browse through the store by himself/herself. Why? They help by showcasing the right products after understanding the true intent of the customer. 🎯

This entire experience is now possible for brands to provide to their customers online via GenAI Powered Sales Assistant or Search & Recommendation Agent.

Listen to Sushant Randive, our GenAI Product & Services Head, talk about how GenAI Sales Assistants are helping brands take their CX to the next level and also improve their lead generation.

Haptik's GenAI Powered Sales Assistant helps to achieve:

✅ Highly accurate & personalized recommendations
✅ Context retention and responses according to it
✅ Reduced dependency on human agents
✅ Elevated end-to-end customer experience at scale

Check out more about GenAI-powered sales assistants
👉 https://shorturl.at/nv7g9



#GenerativeAI #Haptik #TiraBeauty

The recent focus group on "Generative AI Adoption for Business Leaders", co-hosted with our friends from Microsoft offered exciting insights into the future of business transformation.💡 

Inspired by experts and business leaders' approach to ethical and responsible adoption of AI, and moving GenAI projects from pilot to full-scale production🌟  

The insightful discussions and exchange of ideas provided valuable takeaways on the transformative power of AI agents, measuring ROI, overcoming adoption challenges, and more🚀  

Appreciate everyone who joined us to make it a successful and highly-engaging session!

#Haptik #GenAI #AIAgents #Roundtable

Swapan Rajdev Rajratna Kakade Pranav Parth Tyagi Avishkar Gupta

While AI's potential to boost productivity is undeniable, its economic viability has often been a point of contention among decision-makers. ⚠️

However, the landscape is dramatically changing. AI is becoming increasingly cost-effective, making it a more compelling proposition for businesses of all sizes. 

Discover the latest on AI's evolving cost structure and Haptik's groundbreaking work in generative AI in our July edition of Haptik Highlights. 

Stay ahead of the curve and unlock the full potential of this transformative technology.



#Haptik #GenAI

While the #genAI investment criteria is the appetite for risk vs. reward, regulation will be the biggest challenge, says Jay Dalvi, Enterprise Sales Director at Haptik.
Read the full interview here.

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Are you spending hours to create engaging and personalized content for your marketing campaigns?

With #GenAI, streamline the entire process of image generation🌟  

What's more? Make your creatives highly personalized and click-worthy for enhanced outcomes🚀  

Here's a quick illustration👇  

#ImageGeneration #Haptik #AI #BusinessEfficiency

Delighted to be recognized as a 'Major Contender' in the Everest Group's Conversational AI Products PEAK Matrix® Assessment 2024, a testament to our unwavering commitment to AI-powered innovation and excellence🚀  

We're incredibly excited about what the future holds with #GenAI's cutting-edge capabilities to transform businesses📈  

Big thanks to our clients for their seamless collaboration through this process🤝  

Here’s to reaching even greater heights together!

#Haptik #EverestPeakMatrix #ConversationalAI

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