Knowmax is an AI Guided Knowledge Management Platform that enables CX teams to deliver service across touchpoints with contextual and actionable knowledge.

Knowmax

Knowmax | 8,128 followers on LinkedIn. A single source of truth for knowledge-empowered CX | Knowmax is an AI-powered, full-suite Knowledge Management solution built by CX experts to help you deliver first-rate customer experience across touchpoints. We have been working with Fortune 500 companies enabling them to deliver customer delight through strategic knowledge management. 

Our KM modules, viz knowledge base articles &amp; FAQs, visual how-to guides, and cognitive decision trees, are purpose-built to make contextual and actionable knowledge readily available to your support champions and customers with minimal effort.

Product at IGZY, KnowMax | SaaS | AI | ML | IoT

Kamal Pathak

SEO Consultant l Performance Marketer | Expert in Boosting Online Visibility & Maximizing ROI | Driving Digital Excellence for Optimal Business…

Yasar Fakhri

Value Consultant | Management Consultant

Amol Rastogi

Business Development |Contact Center Management |Customer Experience |Knowledge Management |Sales Administration

Sophia Gikonyo

Knowmax is thrilled to announce our strategic partnership with X-Shift , empowering organizations across the Kingdom of Saudi Arabia (KSA) to elevate customer experience standards like never before. Together, we’ve already achieved our first strategic win in the government sector, and this is just the beginning! Our collaboration aims to make actionable knowledge accessible across ministries, government accounts, and enterprises, ensuring seamless and secure CX systems across KSA. With X-Shift as our exclusive distributor, we’re combining the best of knowledge management and Gen AI initiatives to deliver faster and secure access to accurate information, raising the standards for customer experience throughout the Kingdom. Stay tuned as we redefine CX in KSA, delivering delightful experiences at every interaction. Mansour Al-Ajmi Yatharth Jain , Rishu Kapoor Harshit Sabharwal Pratik Salia #cx #ksa

Imagine this: a room full of CX leaders, the latest in AI-driven strategies, and insights tailored just for the Philippine market—all in an exclusive event. In partnership with CYN Solutions Inc. , Knowmax brings you a bespoke event- Next-Gen CX for the Philippine Market: Leveraging AI for Customer Interactions. We’ll dive deep into how AI led knowledge management can transform your customer interactions while empowering the agents. And the best part? It’s entirely free! Don’t miss out on connecting with industry leaders and discovering new strategies to elevate your CX. 🎟 Request your invite now to save your spot. 👉 https://lnkd.in/gYcxaFnY See you there!

The secret to quick resolutions? A solid knowledge base

Feeling the burnout blues? Here’s how to keep agents motivated, engaged, and energized. Check out these tips to ensure your team stays happy and productive! 💪 #EmployeeWellbeing #CustomerCare #Burnout

When following the SOPs leaves both you and the customer more confused. Guided workflows make everything simpler, helping you follow clear steps and keep customers happy.

We are looking forward to see you, Colombia. This 23rd October. Yatharth Jain Pratik Salia Alan Palacios

I got to Knowmax , and I like their proposition. Knowledge Management is generally spoken about in the highest order but most solutions don't live up to the hype that is created. However, I'm quite excited about this one. Knowmax says some simple but deep & meaningful statements that includes:- □ Create a single source of truth □ Turn complex SOPs into interactive workflows □ Breakdown complex problems into clear visuals □ Help customers help themselves □ Train better at lower costs And they are heavily AI invested in quest for excellence! Malaysia awaits Knowledge Management leadership, a key to maximising the all the exciting opportunities around artificial intelligence (AI). Thank you Rishu Kapoor , Rahul Dhanak and Pratik Salia for pulling this together, to choose Malaysia as your destination and to be at this year's Customer Experience (CX) Summit. Manju Thavamoney Azra Mustafa Celine Chan Tommy Ng Robin Chen Raj Chaudhuri Raymond Davadass Buvan Segaran Jusri Ong Kevin Christie Fatimah Hussein Thilakavathi S Dato' Zuhri Iskandar Kamarzaman Tim Saw Ken Ng Anuar Fariz Datuk Ts. Fadzli Abdul Wahit Danesh Jothiprahasam Vikneswaran M. Aizat Hashim Shiny Janice 姗妮 Malaysia Digital Economy Corporation (MDEC) Contact Centre Association of Malaysia (Official) HRD Corp - Human Resource Development Corporation #CCAM #MakingConnections #customerexperience #cx #digitalexperience #employeeexperience #digital #people #mydigital #malaysiadigital #CXSummit2024 #Malaysia

Vigneswaran Sivalingam

That moment you realize you underestimated the power of a Knowledge Base

Imagine walking into your favorite coffee shop. The barista knows exazzctly how you like your coffee, remembers your past orders, and even suggests a new flavor based on your preferences. That’s exactly how Conversational AI powered by Knowmax works for your customer service. With AI-driven knowledge management, your chatbot or virtual assistant doesn’t just give generic responses—it delivers accurate, personalized answers based on each customer’s unique needs and history. By leveraging knowledge, your AI gets smarter with every interaction, providing seamless, human-like experiences that keep your customers coming back. Ready to serve up the perfect response, every time? Get a copy of our latest guide: Leveraging Knowledge-Backed Conversational AI to Deliver Exceptional CX. Link in the comments.

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