Zingly.ai is a technology company that specializes in AI-driven solutions to enhance customer engagement and support. The company leverages artificial intelligence to automate customer service processes, providing businesses with tools to improve efficiency and customer satisfaction.

Zingly.ai

Zingly.ai is the new way for businesses to meet, onboard and build lasting relationships with customers. Built by industry insiders in collaboration with Fortune 500 service providers, Zingly is a faster, cheaper, more secure, and better-organized solution than today's chatbots and 1-800 calling, eliminating friction and accelerating use cases like customer acquisition, onboarding, and support. Zingly makes online customer experiences delightful and personal by intelligently combining GenAI + Humans + Data to provide infinite scale for businesses and hyper personalization for customers to drive revenue acceleration and create exceptional customer experiences.

Zingly launches a bold AI-driven future of customer experience for a world beyond 1-800 calls and chatbots

Ex-Avaya, Five9, Glia, and Talkdesk industry leaders join forces to revolutionize customer experience (CX) with the launch of Zingly, a Collaborative Customer Experience (CCX) Platform. The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting customer relationships. 

With this launch, Zingly is today announcing it has raised a $10m seed funding round from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and from other leaders in the CX industry. 

https://lnkd.in/gt3XrWZn

How do we ensure trust and safety with generative-AI-based tools?

This is a very good question that many are asking after a few high-profile examples of AI hallucinations that resulted in inaccurate or flawed answers.

The good news is that when managed correctly, AI tools can produce accurate content that’s extremely helpful for the end user. Our head of AI and Technology, Jafar Adibi provides more details in this blog post on how we manage this for customers and meet the strict regulatory standards and requirements of customers in industries like finance, healthcare, and education.

https://lnkd.in/gDZT36kG

The world doesn't need yet another chatbot.

A chatbot, even a generative AI-powered one, offers one-off interactions. Once the conversation ends, both the chatbot and the customer move on. That isn’t a relationship—it's a transaction.

However, businesses today feel immense pressure to manage costs and improve margins. Many are turning to chatbots as a solution, but these simple tools are often predefined, scripted, and impersonal systems that lack sophistication.

A scripted chatbot won’t identify revenue-generating opportunities. It can’t build a relationship with a customer and grow your business.

So, how does a business take advantage of AI's cost advantages and avoid its pitfalls? The solution is a new category called collaborative CX platforms, which help businesses manage relationships while simultaneously empowering customers.

These platforms consolidate everything customers need into one place, allowing them to engage with an AI bot or human agents through text, voice, video, chat, calendaring, payments, and more.

The future of CX isn’t chatbots. It’s a collaborative experience where tools enable customers, agents, and generative AI to work together, enhancing the user experience while reducing costs and boosting the business's ROI.

That wraps up our first-ever Customer Contact Week. It was our debut event and a huge success.

Special thanks to the following people we ran into in Las Vegas last week.

Ahmad Elsawaf
Ahmed Aboulezz
Amber Paloy
Ana Owens
Andrew Cifranic
Ankit Dubey
Brendan Beasley, MBA
Brent R.C. Nelson
Bruce Lambert
Brian Cantor
Choi, JinYoung choi
Chuck Doerr
Dana Lloyd
Ditesh Khanolkar
Emily Parks
Heath Durocher
Ian Burris
Jake Baron
Jesse Hernandez
Jessica Malloy, AINS, AIDA
Jim Hickey
John M. Garza 
Jonathan Aguilar deDios
Kevyn McGraw
Kristen DiRocco
LeGrand Bonnet
Leo Rosen
Linda Brockly
Lisa Brodie
Megan Terry
Monique Robertson-Gunter
Reuben Magbanua
Ricky Poole, M.Ed.
Ronnie Gomez
Samantha Whitney
Shep Hyken
Yash Phansalkar
Zeus Kerravala

It has been a great week here at #CCW, and I rounded it off by catching up with Zeus Kerravala to run through all the big news from the event. 

In the interview below, Zeus shares his two cents on: 

- Microsoft’s new CCaaS platform: the Dynamics 365 Contact Center
- The Five9-Salesforce integration announcement
- Talkdesk’s new Navigator and Mood Insights solutions 
- Zingly.ai’s Collaborative Customer Experience Platform

The interview wrapped up a week of excellent conversations with awesome CX pros. Stay tuned to CX Today for more! #microsoft #five9 #salesforce #talkdesk #zingly #contactcenters

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