FM Essentials provides facilities, asset, and maintenance management services across Melbourne and Australia.

FM Essentials

FM Essentials | 382 followers on LinkedIn. FM Consulting, Services, and Software   | FM Essentials are experts in facility management.

We offer clients a unique combination of specialist facility management consulting, best practice maintenance management services, and innovative asset and maintenance management software. 

Our award-winning business has provided facility management solutions to clients including Westpac, Medibank, Origin Energy, Cushman &amp; Wakefield, Melbourne Grammar, The Alfred Hospital and various levels of government

Facility Management Consulting | FM Services | Asset Management | FM Strategy | Workplace Services | FM Software

Bruce Chaplin

Building Manager at FM Essentials

Suzanne Lindqvist

Building Code Consultant | Essential Safety Measures Compliance Manager | Facilities Manager

Peter Arvanitis

Chief Financial Officer

Cassandra Hall

Understanding the purpose of processes in FM: A process is a big picture look at everything that needs to be done and is presented as a series of tasks (the procedures) that lead to an end result. Your processes are your roadmaps for what your employees need to do. With a process, you know: _Who is responsible for each part of the process _What needs to be done (overview of complete task) _In which specific order the tasks need to be completed There can be multiple procedures associated within one process and they can often cross multiple departments and stakeholders, e.g. landlord, building manager, service provider, tenant. Processes should link to the specific procedures to make it easier for people to follow the steps they need. An example of a process is work order jobflow diagram. For more information go to fmessentials.com.au

The importance of policies and procedures in FM: Having your policies and procedures clearly documented improves procedure control, and therefore performance outcomes, and provides clear scope for monitoring and further improving your business’s systems. Policies can be a set of principles, rules and guidelines . They can also relate to procedures, outlining the procedure’s purpose and effectiveness measures. Many businesses and business owners stop here. They say they have a policy of ensuring customer satisfaction through prompt service but unless tied to a concrete procedure, the end result will always vary wildly. Procedures allow you to isolate where an issue is coming from and address it in a timely manner; that’s far more likely to lead to customer satisfaction than a policy can do on its own. For more information go to fmessentials.com.au

Why is FM rarely resourced properly for projects: Organisations will pay for skilled and experienced architects, project managers, consultant engineers, change managers, security advisors, etc. but expect their business as usual FMs to be responsible for project deliverables with an FM focus, balancing project requirements with the day-to-day management of the existing facilities or portfolio. This is rather than utilising specialist consultants who are experts in FM services for capital projects. There are many reasons for this – why do you think FM is considered less important than other services? For more information go to fmessentials.com.au

Bringing your building to life – the crucial role of FM: The development of scope, specifications, the procurement of service providers, and site mobilisation (FM readiness) are all important steps in “bringing your building to life” – and should be considered critical components of any major project. However, the role of facility management/workplace operations is often restrictive and an eleventh-hour engagement. Sometimes it is overlooked completely. There are many reasons for this – what do you think? For more information go to fmessentials.com.au

Defects Liability Period (DLP) – managing your staff's perceptions: If a member of your staff reports a defect which takes 3 months to resolve, or reports the same defect repeatedly and without resolution, they’re going to be grumpy! Since DLP extends for 12 months, the way in which defects are managed or “mismanaged” can trigger negative opinions of the project, particular from those most resistant to change. A robust defects management process not only provides for timely and effective remediation works, but also includes accurate logging, tracking, and reporting, and contractor management appropriate for an “occupied building” not a construction site. For more information go to fmessentials.com.au

Another satisfied customer - Assisi Aged Care: “The Assisi Centre was able to provide all relevant compliance documentation to the Aged Care Accreditation Agency in 2016… Our maintenance and facility management services have improved exponentially with the engagement of FM Essentials.” Project Manager, Assisi Aged Care For more information go to fmessentials.com.au

Mobilising a new Premium Grade Tenancy: FM Essentials have been helping a legal firm to mobilise their new Premium Grade commercial tenancy, and are in the process of transitioning the project to the BAU FM Team. Working with the Project Manager, the Builder, and client stakeholders, key outcomes have included the development of a Scope & Procurement Schedule, an FM & Workplace Readiness Tracker, a Tenancy Operations Manual, and a Year 1 and 2 PPM List using data from the Asset Register, and various policies and procedures. We will ensure the client has all of the tools and information they require to optimise the way in which they operate the facility on an ongoing basis, over the life of the fitout. For more information go to fmessentials.com.au

FM Objectives and FM Strategy – what’s the difference? The objectives (goals) determine “what you are trying to achieve” from your FM operations, before you start doing it – strategic thinking! The FM Strategy provides a framework or roadmap to ensure the way in which a facility functions is in keeping with the design intent and that the endorsed FM Objectives are achieved. For more information go to fmessentials.com.au

FM Objectives and FM Strategy – what’s the difference? The objectives (goals) determine “what you are trying to achieve” from your FM operations, before you start doing it – strategic thinking! The FM Strategy provides a framework for the ongoing management of the facility/portfolio - it will ensure the way in which it functions is in-keeping with the design and that the endorsed FM Objectives are achieved. For more information go to fmessentials.com.au

Case study – FM inputs into the concept design: A client wanted us to review the owner’s concept designs for their new commercial HQ. The challenge: the Basement was loaded with carparking spaces, pushing the BOH spaces up to the Ground Floor, directly adjacent to the FOH; more specifically there were potential issues with dock management, goods holding, storage, retailer access for waste management, plus the risk of noise and malodours due to proximity to staff and visitor experience. Driving success: The space was re-designed following our feedback to allow for more effective operations and better segregation, leading to changes in the landlord’s operating model, with cost and quality benefits to the client. For more information go to fmessentials.com.au

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