Telstra is an Australian telecommunications company that provides mobile, internet, and entertainment services.

Telstra

Pacnet

Belong

Telstra Enterprise

Telstra Small Business

Telstra Wholesale

We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. 

And delivering the best tech. 

On the best network. 

Because our purpose is to build a connected future so everyone can thrive.

We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.

That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. 

And that’s why we have an international presence spanning 15 countries, including China.

In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.

As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.

Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe

I can't be the only one who sleeps like a baby after a long day of office catchups

People who have mastered inbox zero: how do you do it?

🚫 Two years in, our Cleaner Pipes SMS scam blocking tech has taught us a lot. While scammers aren’t letting up, we’re not backing down either.

Go on, make yourself an office hot choccy. You deserve it 🏆

⚠️ If you're a Telstra customer you might be noticing some issues with mobile calls, we’re working on a fix and hope to get everything back up and running soon. We’ll keep you updated. 

UPDATE 2:08PM: Mobile data is not impacted, so if you’re having trouble making calls, you can use services like Apple FaceTime, WhatsApp, Facebook Messenger and other data-based services to stay in touch while we get this issue sorted out.

UPDATE 2:29PM: Our testing is showing no impact on calls to 000. We’ll let you know once we have more info.

UPDATE 2:56PM Good news! The issue impacting some mobile voice calls was fixed at around 2.30PM (AEDT) today. The issue was caused by a software change. We're sorry for the impact on your day.

At 3:30am (AEDT) this morning we identified an issue transferring some 000 calls to emergency services (ambulance, fire or police).
  
In Australia, when you dial 000, you’ll speak to one of our specialist call takers who will transfer you to emergency services. 

We had it fixed within 90 mins, but during this time our call takers had to use our backup process to manually pass on some caller’s details to emergency services for a call back. 

We are so sorry to those who were impacted by this issue. We know that when someone calls Triple Zero any delay is unacceptable. 

We’ve started an investigation to understand the cause of the issue, and how we can improve the backup processes we have in place.

Telstra Group Limited provides telecommunications and information services to businesses, governments, and individuals in Australia and internationally. It operates in four segments: Telstra Consumer and Small Business, Telstra Enterprise, Networks and IT, and Telstra InfraCo. The company offers telecommunication, media and technology products and services in Australia using mobile and fixed network technologies, as well as operates call centers, retail stores, a dealership network, digital channels, distribution systems and Telstra Plus customer loyalty program. It also provides network capacity and management, unified communications, cloud, security, industry solutions, integrated and monitoring services to government and large enterprise and business customers; wholesale services, including voice and data; and telecommunication products and services to other carriers, carriage service providers, and internet service providers, as well as builds and manages digital platforms. In addition, the company operates the fixed passive network infrastructure, including data centers, exchanges, poles, ducts, pits and pipes, and fiber network; provides wholesale customers with access to network infrastructure; provides long-term access to components of infrastructure under the infrastructure services agreement; designs and constructs fiber, exchanges, and other infrastructure; and operates the passive and physical mobile tower assets owned or operated by the Amplitel Pty Ltd. The company was formerly known as Telstra Corporation Limited and changed its name to Telstra Group Limited in November 2022. Telstra Group Limited was founded in 1901 and is based in Melbourne, Australia.

Telstra Group Limited

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AU:COM:TELSTRA

Telstra

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14/11 05:10

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