Crisp is an AI-powered business messaging platform that enables customer support and communication through various tools like CRM, automated workflows, and live chat. Self-described as an all-in-one solution, it focuses on improving customer autonomy and streamlining team interactions.

Crisp IM

Crisp

Crisp IM | 2,215 followers on LinkedIn. An all-in-one multichannel customer support platform for SMBs around the world. Built with 🥐 🥖 from 🇫🇷. | The best way to build meaningful customer experiences, on every touchpoint of the customer&#39;s lifecycle.

Crisp allows you to interact with your new &amp; existing customers, on any channel. From sales to customer support, Crisp is made to keep your workflow simple.

Support - Care - Manage at Crisp

Camille Le Bruchec

Building Momentum at Crisp IM 💙 💬

Antoine GORET

Sales & Customer Success @ Crisp IM | Customer Success

Pedro Cobos

Head of Sales & Partnerships @ Crisp IM

Romain Thomas

🌟 Discover Crisp for Prestashop: The Ultimate Customer Support Solution for Merchants around the world! 🌟 We are excited to share all the incredible features that Crisp has to offer, designed to improve your customer support operations and help you deliver an exceptional experience to your customers. Whether you're a small online store or a large retailer, Crisp has everything you need to streamline your operations and provide top-notch support. Here’s what you can look forward to thanks to the Crisp <> Prestashop Partnership: Shared Inbox: - Seamlessly connect with Prestashop data for a unified view. - Integrate over 10 channels: Emails, Messenger, Phone calls, Instagram DMs, SMS, X, Line, Telegram, Viber, and more. - Customizable and multilingual live chat to engage with your customers. - Collaborate with your team using private notes. - Access synced customer data from Prestashop, including order details, status, (and soon to be tracking links 👀). Help Center: - Create, manage, and publish a dedicated help center for customer self-service. - Optimize your help center to rank high on search engines. - Go global with built-in multilingual features. - Fully customize your help center to match your brand identity. - Add analytics trackers with custom HTML and JavaScript inputs. Built-in Artificial Intelligence Models: - Secure AI models that don’t share data across users. - Customized AI models using your business data: help articles, conversational data, and external sources. - Enhance productivity with features like summarization, answer suggestions, topic definition, and article suggestions. 100% No-Code AI Chatbot: - Boost productivity with templated messages and help articles in the shared inbox. - Automate repetitive tasks like WISMO (Where is my order) with our chatbot builder. - Respond to messages across all channels and create automated tasks from your inbox. - Effortlessly integrate with over 2000 tools via Zapier, Make, or n8n plugins. Crisp Messaging OS: - Access APIs on any plan, even the free one! - Utilize JavaScript SDKs for the Crisp Widget, Help Desk, and CRM to enhance your customer experience. - Embed Native Mobile SDKs into your Android or iOS e-commerce apps. - Build custom widgets embedded in the Crisp Inbox to fit your internal workflows and databases. Transform your customer support with Crisp and experience the future of customer engagement. Start today and see the difference!

✨ Crisp 4 is here ; and it's not just a product evolution, it's the story of our company. ✨ Born in Nantes in 2015 with a simple chat tool, Crisp has grown alongside our customers. Today, we're launching Crisp 4 : a fully reimagined platform built to meet the needs of businesses of all sizes across the globe. Our journey has always been about more than just software. Crisp 4 is the culmination of nearly a decade of bootstrapped growth, constant innovation, and a shared mission to redefine customer service. With this release, we are embracing AI to elevate customer support through intelligent automation. From AI-powered search to smarter chatbots, Crisp 4 offloads repetitive tasks so teams can focus on what really matters : building meaningful relationships with customers. As said Baptiste Jamin in Sifted "We didn't just build a platform, we built a community and a vision for the future of customer relationships" Read the full story and discover how Crisp 4 is shaping the future of customer service.

A year and a half ago, we made the decision to start fresh. Why? Because the market is shifting, our customers are evolving, and so are we. Crisp 4 is all about delivering the best customer service platform, combining human expertise with AI-driven efficiency to foster genuine connections. 💬 Human touch meets AI power Crisp 4 balances automation and personal interaction, ensuring that customers can connect with real people when it matters most. Smart automation takes care of the repetitive tasks, so teams can focus on meaningful engagements. 🔍 Enhanced self-service With our new AI-powered site search widget, customers can easily access the information they need without relying on a chatbot. This tool, crafted by our CTO, is all about making self-service intuitive and straightforward. 🧘 A Workspace designed for higher headspace Customer service can be intense, so Crisp’s updated interface brings calm and focus, creating a smoother workday experience. Our users love the sense of clarity and peace it brings to their daily routine. 📂 Simplified privacy & organization Our sub-inbox feature, inspired by email folders, brings structure to every channel. It helps teams organize conversations and maintain privacy across all channels, ensuring every message gets the attention it deserves. 📊 Data that drives growth Growing businesses need actionable insights. Our custom dashboards empower teams to track performance, understand customer behavior, and make informed, data-driven decisions from day one. Ready to experience Crisp 4? Discover all the improvements and see how we’re transforming customer service. Get all the details here: https://crisp.chat/v4/

Want to shape better customer service interactions with AI and Crisp platform? Discover what the AI Core Update brings to you all 💥

Unpopular opinion: You don't need to build an admin panel for your SaaS! Instead of wasting tens of thousands of dollars, pick a CRM that offers an API. Using Crisp IM , my entire support team can now see a customer's details from our database in real time! They can issue refunds, change emails, disable 2FA, and offer discounts while speaking to the customer. If you haven't joined Publer yet, contact the support team using our Live chat. Be nice, and you may get away with a discount!

Ervin Kalemi

Crisp Product Update for November is live and focused on our brand new Bot Builder that brings AI, No-Code and Omnichannel altogether 🧱 🚨 For many weeks now, the team has been working on a new bot builder that is now live. First image below ⬇️ shows an immediate and huge improvement: the combination of AI, Crisp Bot and Crisp Helpdesk to build your first, true FAQ chatbot. Here are the major improvements brought by this big update: AI Blocks are now available as no-code actions 💪🏼 With this new release, comes a new kind of actions: AI-based actions that leverages Crisp own AI Model to empower team's productivity. Drag-and-drop blocks the way you want 🧱 Back in the day, it wasn’t possible to drag-and-drop blocks. But it’s an old story!Using the new Crisp Bot builder, you can easily drag-and-drop blocks to build the scenario you want.It ’s much more intuitive. Conditional logic built for all the creative minds 💡 Connecting, modifying, deleting blocks and managing wires used to be painful. Not anymore!With the new Crisp Bot builder, you build your path. Merge action blocks to build simpler scenario 👍🏼 Build your conversational experience flow the way you think about it. It’s now possible to merge paths so scripts are simpler, lighter and easier to use. Craft multilingual chatbot experience super easily 🇧🇷 🇻🇳 🇩🇪 On top of everything you’ve just read, building, editing and testing multilingual chatbot scenario is much more easier than it used to be.Define the locale in which you want the bot to be tested, and start the test! It’ll run in the chosen language so you can make sure everything is ready to be published. And many more! Make sure to check our Product Update to get all the details you need.

Here are 5 ideas to create new features on top of Crisp IM Marketplace. The Crisp Marketplace allows anyone to build, publish and sell features, plugins and integrations to Crisp users. It's now your turn to get started. See below for inspiration ⬇️😉 #microsaas #passiveincome #microsaasideas

You got it, Crisp IM Marketplace is made for builders, entrepreneurs and Crisp users. Among all humans building the future of customer service with Crisp, one caught our attention. One entrepreneur has built a feature that was missing through Crisp IM platform. He started to sell it through our platform as a public plugin and saw an immediate traction. It's a win-win situation: customers have better features, entrepreneur earns money. Everyone is happy 😍 Here is the story below ⬇️ For the next two weeks, we're celebrating Crisp Marketplace release. Through a serie of videos, we will share the past, the present and the future of Crisp Marketplace. 🎉 #passiveincome #microsaas

2 things are going to be added to the Crisp app thanks to Crisp IM Marketplace features. One of the biggest benefit of Crisp Marketplace lies in its ability to build missing feature. Through the work of third-party developers, Crisp IM customers can benefit from more customized, tailored features that can better fit with their requirements. Whether it is a private plugin, for personal use-case or a public plugin, sold to the entire Crisp audience. #product #productroadmap #productledgrowth

Moving from being a software to becoming a platform isn't an easy task and the team has faced many challenges. Especially technical challenges. Through this video, you'll understand what were the issues the team has faced when building Crisp IM marketplace. For the next two weeks, we're celebrating Crisp Marketplace release. Through these videos, we will share the past, the present and the future of Crisp Marketplace. 🎉 #product #productroadmap #ratelimit

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