outerspace provides product design, engineering, and development services for various industries. The services aim to support successful product launches. self-described as product development experts with over 30 years of experience.

outerspace

Outerspace | 1,991 followers on LinkedIn. High-touch operations for high-growth brands. | Outerspace transforms operations into a competitive advantage for high-growth consumer brands. 

We combine premium 3PL services with our proprietary Ops Stack to help brands generate more revenue and deliver the best customer experiences in the world.

We are hiring.

Inventory Control @ Outerspace

Irving Gamboa

Kate Klemmer Terry

Founder, CEO at Pinedale Capital Partners

Benjamin Harris

Head Of Brand, Outerspace

Zachary Weiss

Outerspace

"Not Just Any Old Warehouse" I'm thrilled to share this piece in the The New York Times today highlighting the unique approach to fulfillment we take at Outerspace . We are redefining what it means to deliver more than just products—our focus is to elevate logistics into a core part of the brand experience. It’s not just about moving goods from A to B, it’s about attention to detail, customization, and creating meaningful connections between brands and their customers. This is the future of eCommerce logistics. #fulfillment #logistics #ecommerce

Ricky Choi

"Not just any old warehouse," indeed! Thank you to Steven Kurutz and the team at The New York Times for coming to hear our story and, more importantly, showcasing the amazing work that our brand customers are bringing to market. https://lnkd.in/eS6CQihV Outerspace

Alexander Pessala

The holiday season is here, and the pressure to stand out is greater than ever. The latest report from Outerspace, "The State of Brand Loyalty: How the Post-Purchase Experience Influences Shopping," underscores the pivotal role of the post-purchase experience in fostering enduring customer relationships. The report reveals that personalized fulfillment, premium unboxing, and easy returns are vital differentiators that convert one-time shoppers into loyal customers. In fact, 93% of consumers say easy returns play an important role when shopping directly with brands. Read the full report to discover key insights that will help your brand thrive in this new era of e-commerce 👇

Retailers can only resell 80% of returned items due to visible wear or damage. Ricky Choi and Outerspace discuss the reverse logistics solution that can increase that to 95%. Read or listen here: https://lnkd.in/eFpDhFKC

Retail Brew

Returns don’t have to be a migraine for retailers. Instead, as Outerspace CEO Ricky Choi points out to Retail Brew , they can offer a variety of opportunities. Read Ricky’s advice for navigating the modern returns landscape, including how brands who opt for a high-touch approach can get up to 95% or more of returned items back into inventory.

We're #hiring a new Client Operations Manager in Fairless Hills, Pennsylvania. Apply today or share this post with your network.

We're #hiring a new Client Operations Manager in Carlstadt, New Jersey. Apply today or share this post with your network.

Big news: Outerspace is opening its first West Coast warehouse in Phoenix, AZ. With this new 389,000-square-foot facility, Outerspace can now offer faster and more affordable shipping options to brand partners out West. Outerspace CEO, Ricky Choi, spoke with Audrey Jensen at Phoenix Business Journal about this exciting milestone for the company. Read the full story to learn more about what drew Outerspace to Phoenix, hiring plans for the new hub, the key benefits of high-touch operations, and more.

Now that the dust is settling on a wild holiday season, I wanted to share some thoughts about this interesting article on holiday shipping trends. For years, logistics and fulfillment headlines have been dominated by faster shipping: 2-day, 1-day, and same day. This makes sense for retailers, but not for brands. Retailers compete against each other and anyone else who carries their products, so faster shipping allows them to win sales from their ecommerce and brick-and-mortar competitors. The big retailers leverage a multitude of inventory locations to achieve fast, economical shipping: Walmart ships from over 4,000 stores and 42 distribution centers; Target ships from 2,000 stores, 59 distribution centers and uses their own in-house carrier; and Amazon operates over 1,400 various locations to achieve their delivery speeds. But for most direct-to-consumer brands, splitting products across more than a couple of inventory locations doesn’t make sense from a cost perspective—what you make up in speed, you lose in the cost to splitting, balancing and refilling inventory. This is especially true for brands that are always launching new products and don’t have historical sales statistics on a SKU, since predicting sales volume geographically becomes even harder. Consumers shop for a particular product, then price, then speed. Or, these days, maybe it’s product, speed, then price. But product is always the most important. If you’re a capital B-brand that sells a differentiated product, then your need to compete on speed is diminished. Consumers are willing to wait a day or two longer for shipping from DTC brands, or from brands that have a very tight list of retailers. To attract customers to buy directly from you, don’t compete on speed. Offer a wider selection, or exclusive products, or a special customer experience. DTC is where you build your superfan audience. Your job, then, is to focus on an exceptional purchase and post-purchase experience to keep your customers coming back. That is what Outerspace excels at, from quick turnaround personalization like monogramming and granular order tracking to elevated unboxing and easy returns. The Walmarts, Targets and Amazons of the world have to compete on price and speed. That’s all they have. That’s a different kind of commerce. Leave that to them. You have the most important pieces: product and brand.

How did your 3PL stack up this year? At Outerspace , Black Friday and Cyber Monday were out-of-this-world. Reach out to learn more.

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CO:OUTER-SPACE

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