Bright Pattern provides an omnichannel contact center platform that helps businesses to seamlessly communicate with their customers across various channels, including voice, text, chat, email, video, and social messengers. The company's solutions are designed to be highly reliable, scalable, and flexible, catering to organizations of all sizes, from small and medium businesses to large enterprises.

Bright Pattern

At Bright Pattern, we're paving the way for the future of contact center technology. We offer an all-in-one solution that brings ease, efficiency, and personalization to customer service interactions. 

What sets us apart is our omnichannel capabilities. Our enterprise-grade contact center platform provides agents an omnichannel desktop to handle all interactions on every channel in one screen – “a single pane of glass”. With prior customer journey history readily available, agents can quickly switch between channels and communicate with customers in a natural way tailored to their needs. This reduces effort for both customers and agents, allowing for personalized conversations.

Trusted by 500 customers in 26 countries, we are the highest-rated omnichannel platform by customers and analysts with the fastest ROI and time to deploy in the industry.

OMNICHANNEL CONVERSATIONS
Easy, seamless omnichannel conversation across voice and digital channels for both customers and agents.

OMNICHANNEL QUALITY MANAGEMENT
Monitor 100% of interactions on every channel and allow you to review, score and coach agents to improve CX.

OMNI-ENTERPRISE CX™
Allow any employee to connect on voice and digital channels via Bright Pattern Mobile App.

What an incredible day at LEAP, the largest tech event in the world, in Riyadh, Saudi Arabia. 

We are joined by Arthur Lawrence in showcasing the latest advances in CX within the contact center software industry. 

Some notable announcements include: Amazon Web Services (AWS) committing $5.3 billion to build AWS cloud region in KSA; a $500 million investment from ServiceNow to launch its first datacenter; IBM establishing its Software Lab in KSA for $250 million; and Zoho setting up data centers in the Middle East.

#LEAP2024 #SaudiArabia #Innovation #digitaltransformation #CX #CCaaS #contactcenter #BrightPattern #ArthurLawrence

It's been an exciting week at CCW Berlin 2024! Thank you to all the attendees who have come by to learn more about our AI-powered contact center software. 

We will continue showcasing our AI capabilities and demos throughout at Booth #4B5 and look forward to seeing you there!

#CCWBerlin2024 #BrightPattern #contactcentersoftware #callcentersoftware

Bright Pattern is thrilled to partner with Arthur Lawrence, a leading global management and technology consulting firm that provides advanced solutions to improve customer experience in the Middle East and African markets. 

We are incredibly fortunate to continue delivering effortless CX in the contact center space and expand internationally with the most reputable and adept of organizations.

https://lnkd.in/ga6sCw_h

#CCaaS #CX #contactcenter #contactcentersoftware #BrightPattern #ArthurLawrence

Join us at LEAP to explore the future of customer service with Bright Pattern's AI-Powered Cloud Contact Center solution. Secure your spot now at https://bit.ly/3whwkHE. Let's take a giant leap forward together! 

#LEAP #CustomerExperience #AI #BrightPattern #ContactCenterSoftware #CallCenterSoftware

Forget chatbots, AI is transforming contact centers! 🦾

Contact centers are evolving, and AI is leading the charge! Michael McCloskey, CEO of Bright Pattern into the secure and user-friendly AI solutions his company offers.

Michael emphasizes both the opportunities and risks of AI, highlighting security as paramount. Their all-in-one platform boasts native AI features like self-service, transcription, and intent analysis, all designed to improve customer experience.

➡️ https://lnkd.in/gMynP-fF

#AI #CustomerService #ContactCenter

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Bright Pattern