Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction.

Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.

Intel Capital

CE Ventures (CEIIF)

C4 Ventures

Jerusalem Venture Partners (JVP)

La Maison Compagnie d'Investissement

2B Angels

Citi Ventures

Aleph

Centrical

Unveiling THE 2024 Guide to Gamification - covering everything from what it is, what's at stake if you aren't using it, and practical steps to drive business results.

https://bit.ly/4bwzd7B

*added bonus* a nostalgic walk down memory lane  🎮  

#90s #Nintendo #Gamification #EmployeeEngagement 

Happy birthday to Mint, our reward and recognition platform powered by Centrical . I can't believe it's been a year since we launched it here at the Ocado Retail Ltd Customer Hub in Sunderland. 

Since launch we've seen class leading engagement from colleagues who are earning mint rewards for canny performance. 

As ever, kudos to Suzanne Reay who leads the Mint strategy. Thanks to teamies Eve-Marie Doherty Emily Rose Lonsdale Kristen Colley for help setting up today. Plus thanks to our amazing partners at Centrical Ian Chappell Piers Brown Hayley Diggens Harel Muzafy Arbelle Dolev 

Happy birthday 🎂🎂🎈🎈

Yesterday, Ian Chappell and Piers Brown had an exciting experience to celebrate Ocado Retail Ltd's 1-year anniversary of Mint (Centrical). 

They had a 5am start with Muhammad and Jimmy driving through East London delivering 25+ customer orders.  

The goal? To understand and experience first hand how Ocado's was crowned the leader of Institute of Customer Service's #CustomerSatisfactionIndex.

But the real highlight was experiencing firsthand what makes Ocado shine. Through the eyes of Jimmy and Muhammad, Ian and Piers were able to witness what 'mint' customer service truly means. 

To sum it up with the words of one of their most loyal customers (18 years!) who had tried all the competition, great service all starts with a smile. And though things are not always perfect, simplicity, ownership and authenticity at each touch point is key.

In a world where the service we receive as consumers is a huge differentiator, their experience with Jimmy and Muhammad at Ocado confirms that it is not just a byword for a business function. 

Hats off to Muhammad and Jimmy for their dedication, and heartfelt thanks to everyone at Ocado Group for the opportunity to witness the magic behind the scenes. We are very proud to partner with our customer, Ocado Retail Ltd 💜 

#customerexperience #customersuccess #bestinclass 

It's SDR Appreciation Week! Shoutout to our 2023 BDR of the Year - Eitan Aronowitz who goes above and beyond in opening doors, forging connections, thinking outside the box and paving the way for our success! 

Your hustle, determination, and commitment to excellence is unmatched!

#bdrappreciationweek #sdrappreciationweek

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Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for leading brands through frontline agent success and growth. The platform provides real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction.

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