ChurnZero is a real-time Customer Success software platform that helps subscription businesses fight customer churn by providing insights into customer usage, health assessment, and personalized touchpoints.

Mark Heys

You Mon Tsang

ChurnZero

Sercom provides customer experience solutions through advanced technology and personalized services.

Sercom

GUIDEcx provides client onboarding software aimed at improving the efficiency of onboarding processes and increasing project manager capacity. The company focuses on facilitating collaboration between teams and customers through automation and visibility.

GUIDEcx

Usetiful is a digital adoption platform that enhances digital products with features for user onboarding, customer self-service, and feature adoption.

Usetiful

ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences. 

ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization,  in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack.

Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most. 

Visit us at www.churnzero.com and discover the Customer Success platform and partner who'll help your business grow. 

Grotech Ventures

Middleland Capital

Center for Innovative Technology

Charlottesville Angel Network

Baird Capital

JMI Equity

Thanks to everyone who came out this week for ChurnZero's CSM RYG Meetup in D.C! 

Next stop: New York City, for our half-day RYG Workshop on March 14. 

In just half a day, experts Jeff Kushmerek, •Ali• Cudby and Heather Wendt will help you fortify your processes and systematic thinking around onboarding, customer training, and engagement. 

Find out more and save your seat at https://lnkd.in/eJ8aHzZT. 

Thanks to our D.C. panelists Alison Panza Jennings, Peter Adams, Jason C. Whitehead, Jackie Breuer, Lucas Farley, Gautam Mehra, Jessica Carey, Brady James, Zoe Stewart and Maureen Rice!

Another month, another fantastic #ReviewFriday! We often hear about burnout in the #CustomerSuccess industry, but what if the solution was as simple as providing the right tools? 

This latest G2 review highlights how ChurnZero can be a "HUGE Time Saver" for #CSMs, allowing them to quickly understand what's happening with their accounts and make the most of their time. It's the little things that can make a big difference! 

#CustomerSuccessManagement #ToolsForSuccess #CS 

Calling all D.C. area CSMs! Tonight’s RYG Meetup at ChurnZero HQ is just for you. Join our special guest panelists and your fellow CSMs to learn how to: 

🔥 Level up into customer success management...
🔥 Revive and reengage disengaged customers...
🔥 Drive more renewal and expansion revenue...
 
Where: ChurnZero, 717 D St NW, 2nd floor, Washington, D.C, 20004

When: Tonight! The event starts at 5:30 PM with happy hour networking. Then, pick  your discussion track at 6.00 PM from the list above. 

Seats are still available… but not for long. Sign up now for free via the link in the comments. ⬇️

#customersuccess #CX #DCtech #DMVtech 

with panelists Alison Panza Jennings, Peter Adams, Jason C. Whitehead, Jackie Breuer, Lucas Farley, Gautam Mehra, Jessica Carey, Brady James, Zoe Stewart and Maureen Rice!


It's easy to imagine digital customer success as the building of a fantastic journey of digital processes, allowing you to walk away as customers magically adopt and renew your product. 

But... 

“I hate to burst your bubble,” writes Michael Su, “but it doesn’t work that way. A digital journey is not an automatic journey; it’s a full-on journey with some carefully curated automated processes.” 

Visit The Success League for Mike’s dos and don'ts on digital CS, with proven tips and tactics for building digital journeys.

https://lnkd.in/ePvZbagc #customersuccess #digitalcx

Metric
Company Name	ChurnZero	Sercom	GUIDEcx	Usetiful
Symbol
MSH ID	COM:CHURNZERO	BR:COM:SERCOM	COM:GUIDECX	COM:USETIFUL
Market	PRIVATE	PRIVATE	PRIVATE	PRIVATE
Sector	Technology	Commercial & Professional Services	Technology	Commercial & Professional Services
Industry	Customer Success Software	Customer Service	Software	Software
Country	US	BR	US	EU
Stage			Series B
Employee Count	145
Website	churnzero.com	sercom.com.br	guidecx.com	usetiful.com
LinkedIn	churnzero
Founders

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Market Cap
Enterprise Value
Monthly Web Traffic	67	107.48K	30.42K
Web Traffic Growth		0.37	2.45
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Raised Capital		25M

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COM:CHURNZERO

ChurnZero

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