Claimlane is a leading returns and claims management platform for brands and retailers that sell physical products.

More than 8000 brands and retailers globally use Claimlane to streamline their return and claim processes and improve their bottom line.

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MANAGING RETURNS AND CLAIMS IS COMPLEX

For most brands and retailers, handling returns and claims is an important but highly complex process. It involves countless stakeholders and many moving parts. The result is:

❎ Badly documented returns and claims leading to unnecessary communication
❎ Inefficient workflows and wasteful communication via email and excel
❎ No insights into why products are returned and why they are faulty

CLAIMLANE STREAMLINES THE ENTIRE PROCESS

Claimlane connects all your return types and customers – B2C and B2B – from all sales channels and markets in one system. With Claimlane:

✅ Your customers always create perfectly documented returns and claims
✅ Your team can handle all return types in one place with powerful workflows and automation 
✅ Learn why products are being returned and faulty to improve your bottomline

Using Claimlane saves you time and money and improves the customer experience.

Just reach out.
We'd love to help you streamline your returns!

The Market Development Fund

Claimlane

We just raised €1.8M to grow Claimlane  🎉

We are extremely happy to share the news of our successful seed fundraise led by Vendep Capital.

Vendep brings strong expertise in scaling B2B SaaS companies and we are excited to partner with them for this next stage in our growth journey.

The fundraise enables us to build an even more powerful product for brands and retailers to streamline their backend processes related to handling complex returns and claims processes. 

Finally, a big warm thank you to all our wonderful customers who have trusted us this far. We are just getting started.

Read the full story in the blog

🚀

#entrepreneurship #fundraise #venturecapital #vc

Henry Ford's 100 years old idea remains very relevant for brands and retailers today that sell furniture and lifestyle products in 2024. 😮

“If you need a machine and don’t buy it, then you will ultimately find that you have paid for it, and don’t have it.” 

That's Ford's words on the topic of investing in new machines for manufacturing his cars.

This means that if there was a machine Ford needed but postponed investing in, he knew that he was already paying the price… 🤥

The cost came in the form of lost productivity, higher salaries, lower quality, and lower capacity to grow.

The same idea goes for today’s brands and retailers when it comes to improving their backend processes related to handling returns and claims. 

Think about it.

When it comes to finding solutions to improve your operations and profitability, but you haven’t made the investment yet - well - then you are already paying the price!

Check out the full story below to learn when to make a change 🌻

This is what we are all about 💁‍♀️

Here’s the message a lifestyle brand sent us after they had just handled a shopper’s warranty claim via Claimlane. 

The shopper had a wonderful experience and let the brand know they will be purchasing more of their products in the future.

In short: 

We make it easy for brands to handle returns and warranty claims so they can impress their customers and create long wonderful relationships ❤️

#returns #retail #furniture #fashion #returnsmanagement

London Calling! 🇬🇧
Fun day in city with Choukri - we have covered a lot of ground! 🏃‍♂️

Insightful morning meeting with a well renowned high-end furniture brand to discuss the complexity of returns in their space. 🛋️

And this afternoon, a great chat with a fast growing fashion brand discussing B2B returns. 🛍️

Takeaways ⬇️

1: There are a lot of return providers out there, yet so much room for improvement – especially in the furniture/ interior space!

2: B2B returns remains a fairly untouched, and something still handled mostly via email, phone, and excel. There is lot of opportunities for brands, when they open their eyes to it 👀

3: All the offices were so stylish – got a lot of inspiration for our new Copenhagen HQ (psst we’re looking for a new place) 😊

#returns #furniture #london

How to automate manual work in your product returns and claims process?
Integrate your systems and let the data flow 💃🕺

Brands and retailers that receive many returns and claims often waste a lot of time on manual processes.

You can notice it if you sit down next to your teammate and look her over the shoulder as she handle a few returns and claims:

Do they constantly switch between different systems in different windows?

Do they consistently look up data in one system just to copy paste it into another?

Do they manually need to report on their progress?

That’s all repetitive work that could be automated.

The key to automation is connecting your systems. With integrations.

To let the data flow freely. 

And create one source of truth.

In this weeks blog post we write about the power of integrations and how Claimlane helps you connect your most important systems.

To improve quality in your process. And save valuable time.

Read the full post linked in the first comment below and see which integrations we offer out of the box.

☀️

ClaimLane is a technology-driven company that specializes in providing automated solutions for travelers to claim compensation for delayed, canceled, or overbooked flights within the European Union. The company leverages advanced algorithms and legal expertise to simplify the claims process for passengers, ensuring they receive the compensation they are entitled to under EU Regulation EC 261/2004.

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