CourtCorrect provides AI products and a case management system to help write customer responses, reduce quality fails, and collect management information for complaints data.

CourtCorrect

We help enterprise organisations and SMEs move their claims and complaints handling into the future 🚀

Claims and complaints are everywhere and most organisations with a retail consumer base have to deal with them. Especially now, case loads are driven up by the energy crisis, inflation and other macro-economic events 😞

So how to get on top? Unfortunately, most companies are held back by clunky, expensive legacy software that negatively impacts their customer experience, employee health and ability to innovate 🤖

What's needed is a lightweight, intelligent and beautiful case management system that makes claims teams more productive and keeps customers happy 💪

CourtCorrect delivers exactly that vision to the world. Our incredibly talented employees, top-tier investors and blue-chip customers are building the consumer dispute resolution platform of the future 🔮

Sign up for a free trial, leave a message or book a meeting via our website. We'd love to hear from you!

Visionaries Club

20VC Fund

Ascension

Concept Ventures

Thank you to all those who attended the 23rd Annual Complaints Forum yesterday!

It was a pleasure to hear so many different perspectives, ideas and questions being shared openly amongst a group of leaders in complaints resolution and customer service.

After the fascinating morning session, we had the following presentations and panels:

"Providing Clear Communication"
(Speaker: Scott Lee Holloway, CCXP)

"How Organisations Have Been Shaping Their Customer Communication"
(Speakers: Abigail Fry, James C., Stacey Ffowcs Williams, Scott Lee Holloway, CCXP)

"Exploring Opportunities for Automation"
(Speakers: Noor A. and Ludwig Bull)

We look forward to what lies ahead in this exciting sector and to support organisations achieve their objectives in complaints with cutting-edge, reliable and high-quality AI solutions.

#complaints #ai #compliance #innovation

Fantastic morning session at the 23rd Annual Complaints Forum!

Following opening remarks from Amir Ali OBE, we kicked off with an insightful keynote address from Lauren Long, Senior Ombudsman Leader at FOS, on how to put individuals at the heart of complaints.

We then heard from Ludwig Bull, CEO of CourtCorrect, on the past, present and future of complaints resolution.

We’ve also had three panel discussions, exploring:

"Evidencing the Customer Journey and Providing Fair Outcomes"
(Speakers: Chioma Nwachukwu, Sean Meritt, Maria Lagutina and Emma Shiel)

"Embedding Consumer Duty and Wider Best Practice Across the Business"
(Speakers: Serena Joseph, Leigh-Anne Gray, Ed Marks & Derek Logue)

"Providing Exceptional Outcomes to Vulnerable Customers" 
(Speakers: Sam Nurse, Emma King and Adam Samuel)

We are excited for the afternoon proceedings, with a focus on the key themes of customer communication and automation.

#ComplaintsManagement #ai #financialombudsmanservice #fos #complaintsai

🎉🎉 We are thrilled by the recent announcement of our partnership with The First Word! 

By combining their industry-leading communications expertise with our cutting-edge AI, we're revolutionising complaints and customer communications with a focus on efficiency and empathy.

Here's how AI is transforming the complaints landscape:

🔄 Reducing the administrative burden on complaints teams
⏱️ Freeing up capacity for more personalised customer interactions
🔍 Examining root causes and flagging customer vulnerabilities
📊 Providing Consumer Duty Boards with valuable MI for reporting
✍️ Automating Final Response Letter (FRL) drafting

This collaboration aims to enhance the customer experience while empowering teams to work smarter.

If you missed the full announcement, you can read more about this exciting development here: https://lnkd.in/ep6jdbTq

#AI #CustomerExperience #Partnership #Efficiency #Empathy #complaints

🚀 We are excited to be joining Simplify Consulting at the Complaints Roadshow, 1st-3rd July.

CourtCorrect will be present at events across the UK:

Edinburgh, 1st of July, represented by Amir Ali OBE
London, 2nd of July, represented by ML Engineer Ahab Isaac
Bath, 3rd of July, represented by Founder & CEO Ludwig Bull

Please do come and say hello if you are attending!!

For those who are interested in discussing the big challenges facing complaints specialists at this moment in time - Consumer Duty, AI, Root Cause Analysis - join us by registering for FREE here:  https://lnkd.in/eKhNudqy

#ai #complaints #consumerduty

We are extremely grateful to Lauren Long for her fantastic keynote at the 23rd Annual Complaints Forum, and share her passion for bringing a truly tailored approach to complaints resolution.

For those who were unable to attend the event, Lauren shared an interesting fact with the audience: an unhappy customer shares their experience with 10 people, while a happy customer will share this with only 3 people.

Given the enthusiastic feedback and engaging discussions throughout the day, we are confident that everyone who attended left as a happy customer. The insights and ideas shared by industry leaders sparked meaningful conversations and equipped attendees with practical strategies to enhance their own complaints management processes, with a strong focus on:

- Consumer Duty 🛡️
- Keeping consumers at the heart of complaints 💓
- Customer vulnerability flagging 🚩

Thank you to all who participated and contributed to making the event a resounding success! Let's continue to drive excellence in customer service and uphold our commitment to Consumer Duty. 🌟

#ComplaintsManagement #CustomerService #CustomerExperience #CX #Innovation #ConsumerDuty #ContinuousImprovement

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