Delighted is a technology company based in Palo Alto, California, that provides customer experience management software, specializing in survey software and customer feedback technology.

Delighted

Delighted helps businesses connect with their customers – to learn, improve, and delight. Are your customers delighted?

We are located in sunny Palo Alto.

Founded by – Caleb Elston, Mike Gowen & Mark Dodwell

We blog at https://delighted.com/blog

Google Ventures

Shasta Ventures

Relay Ventures

Designer Fund

Fuel Capital

Benjamin Ling

Fred Reichheld

Jason Shellen

Bobby Goodlatte

Customer feedback is more important for startups than you think. In fact, over 90% of startups collect customer feedback - does yours? Learn how customer feedback can make or break your CX here: https://dl.ht/3TqYTbl

New guest post! Product Manager, Christopher Beck pulls back the curtain on what makes an effective product roadmap – for your team members, your stakeholders, and your business objectives. Learn more: https://dl.ht/3O5mwFz

Product Gym

Q3 was a busy one!

Ellie and Seán from our Product team recap what’s new and noteworthy from Delighted, including:

📱iOS widgets
🔌ecommerce integrations with Shopify and WooCommerce
📥Export options, and 
⚙️Web platform settings!

https://dl.ht/3hoNnzN

In our survey of over 250 startups, 77% of startup founders named customer experience a top priority in the coming year. Kick off your own startup CX program with our best practice guide: https://dl.ht/3zHiiOh

New beta! Be the first to try our newest survey platform, Android SDK. Create seamless in-app mobile surveys for Android users. Sign up for the beta today: https://dl.ht/3svfqA1

Buyer personas are crucial when identifying customers’ wants and needs. Learn what buyer personas are and the best practices for creating them in our newest blog post: https://dl.ht/3NiacRM

How important is NPS for startups? Very: 2 out of 3 startups are asked about their Net Promoter Score by investors. Discover how startups can leverage CX to navigate the funding crunch: https://dl.ht/3TOyi94

Delighted is excited to announce beta registration for Android SDK is now live! 

Register for the beta to:
Try the Android SDK platform first 
Create in-app surveys for Android users
Get feedback to improve UX

Sign up today: https://dl.ht/3svfqA1

We surveyed 250+ startups and over half are required to show investors their real-time Net Promoter Score. Learn how startups keep a pulse on customer experience through NPS measurement in our newest ebook: https://dl.ht/3shy2n1

We’ve simplified the reporting process by integrating with Google Sheets! Automatically sync survey responses into shareable spreadsheets for easy collaboration. Learn more: https://dl.ht/3DaKOK6

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