Exotel provides customer engagement solutions through multi-channel communication platforms, including voice, messaging, and AI-powered bots.

Exotel

Cogno AI

dialmonk

Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 20 billion annual conversations through omnichannel, voice, agents, and bots. Exotel’s AI-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence, and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.

Artha India Ventures

Mumbai Angels

Blume Ventures

360 ONE Asset

CX Partners

A91 Partners

Singularity Growth Opportunities Fund

Sistema Asia Capital

Arun Sarin

Steadview Capital

Binny Bansal

Deep Kalra

Rohan Angrish

Vikas Choudhury

🇮🇳 Celebrating the Power of Unity in Diversity! 🇮🇳

Our diversity is not just a characteristic, but the essence of what makes us truly unique. It’s the unity in our diversity that has enabled us to stand tall and proud as one nation.

Happy Independence Day! 🇮🇳

#IndependenceDay #UnityInDiversity #IndiaAt78 #ProudIndian

AI is transforming the way companies approach customer experience, creating smarter, faster, and more personalized interactions. 

But how are customers reacting to AI being a part of their conversations?

We asked some of our customers about How AI is Revolutionizing Customer Experience and they had some amazing insights to share. 

Join us as we dive into the impact of AI on customer engagement and explore the surprising ways people are responding to this technological shift. Don't miss out on this insightful look at the future of CX!

Watch Here: https://lnkd.in/gQEPRWZr

#AIinCX #CustomerExperience #AIDriven #FutureOfCX #CustomerEngagement #AIRevolution #SmartCustomerService #DigitalTransformation #TechInCX #AIandCustomerExperience

We’re still buzzing from the energy at BFSI Finnovation Conclave!

We had an enriching Keynote session on “Empowering Managed Services in BFSI: Harnessing Technology to Deliver Impactful Customer Engagement” by Angira Agrawal - India Business Head at Exotel. 

A heartfelt thank you to all the industry leaders, practitioners, and experts who joined us. Your insights and active participation made this event a resounding success.

The session revolved around how Gen AI can set context across all channels and transform customer engagement with Conversation Quality Analysis and agents will handle the conversations better with real-time agent assistance.

#CustomerEngagement #GenerativeAI #BFSI #AI #Exotel #Innovation #FutureOfCX #BFSIFinnovationConclave

What exhilarating energies at BFSI Finnovation Conclave Yesterday!

Angira Agrawal, India Business Head at Exotel shared some powerful insights during his panel discussion at BFSI Finnovation Conclave & Awards on “Enhancing Customer Quotient: Analyzing Role of Technology in Customer Centric Focus for Banks.”

The session delved into bringing in the best practices to enable CX consistency and insights on how CX becomes super critical for an industry like BFSI that went on to become the early adopters of the same. It was also highlighted how Omnichannel communication is needed to blend and establish context across multiple channels, helping both #customers & #agents. 

#CustomerEngagement #GenerativeAI #BFSI #AI #Exotel #Innovation #FutureOfCX #BFSIFinnovationConclave #CX

Angira Agrawal Dr Anuradha Bhatia Aliasgar Karachiwala Mahendra Bindra

We are thrilled to share that The National Health Insurance Authority (NHIA) in collaboration with Metro Edge Technologies have opened a customer call centre in Ghana. 

The recently commissioned customer call centre of the NHIA is being operated on the Exotel call centre application facilitated through the NHIA’s partnership with Metro Edge Technologies. 🎉📞 

This initiative is a monumental step towards enhancing customer service and streamlining communications between NHIA and its members.

Thrilled with this, The Chief Executive Officer of Metro Edge Technologies, Kingsley Bennett said "We believe that for the results that the NHIA wants to achieve, the solutions Metro Edge Technologies is offering through Exotel is a best fit as it provides expanded agent log-ins, 24-hour accessibility, IVR support as well as other customised solutions as requested by the NHIA. We are very confident that users will also find this upgraded call centre efficient and easy to use”. 

In a speech read on her behalf, the Second Lady, Samira Bawumia, said "As part of the digital transformations being championed by the NHIS, today, I am also pleased to announce the establishment of a revamped NHIA Call Centre with an enhanced digital infrastructure and the installation of an Ameyo software powered by Exotel. This state-of-the-art facility will significantly improve the NHIA’s capacity to handle more calls, ensuring that NHIA Call Centre is part of a broader strategy to improve member experience and reduce call waiting times, making healthcare more accessible and responsive to the needs."

The new call center is set to improve response times, provide accurate information, and address customer queries more efficiently.

Kudos to NHIA and Metro Edge Technologies for prioritizing customer satisfaction and setting a benchmark for others to follow.

This is not just a win for NHIA, but a significant milestone for the healthcare sector in Ghana. Let's continue to innovate and put customers at the heart of our services!

#CustomerExperience #CustomerService #HealthcareInnovation #NHIA #MetroEdgeTechnologies #CallCenter #CustomerEngagement #TechInHealthcare #CX

Rateesh Trivedi Vishal Miglani Hitesh Yadav

Terima Kasih Indonesia!!

What an incredible energy! 

We are still in the euphoria of the event How GenAI is Transforming the Landscape of Customer Engagement. 

This vibrant gathering brought together industry leaders, AI enthusiasts, and business innovators to melt industry insights creating value beyond the hype. 

The energy was unmatched and we are stoked to be a part of such an amazing vibe.  

A big thank you to all our speakers, and attendees for making this event a resounding success! Your participation and engagement were instrumental in creating a memorable experience.

Stay tuned for more updates as we continue to explore and expand the possibilities of GenAI in customer engagement. Together, we are shaping the future of customer interactions! 🌐✨

#GenerativeAI #CustomerEngagement #Innovation #EventWrapUp #AI #BusinessTransformation #Networking 

Ankush Wadhwa Raman Kishore Rounika Juneja

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