Talkative provides AI-driven customer service solutions including chatbots, live chat, and video communication. The platform is designed to enhance customer experience and streamline support.

Talkative

Talkative | 955 followers on LinkedIn. Scale customer support with brand-trained generative AI chatbots, live chat, WhatsApp, video, and more.  | Imagine ChatGPT could accurately and securely automate your customer interactions while assisting your human agents on AI live chat, WhatsApp, SMS, and video. That’s Talkative.

Learn more at https://gettalkative.com

Stephen Williams

Bottlewasher- driver-songmaker, roadie, map reader-singer at Talkative Music, rarely visit Linked in.

Rory McLeod

Product Development at Talkative Ltd

Jakub Srsen

Co-Founder & CEO at Talkative

Felix Winstone

🎉 Product Update Announcement: Prompts for Interaction Summaries! 🎉 All Talkative customers can now set bespoke prompts for their AI Interaction Summaries. Before this update, there was only one default format for this feature. Now, you can customise how summaries are generated by adding your own instructions to the prompt. Want to learn more? Check out the full product update article (link in comments below)! 🚀 #genAI #customerservice #cx #AIsolutions

We’re thrilled to be attending the Mitel Portugal Partner Event! 🌐 Looking forward to insightful discussions on how AI is transforming contact centres and driving CX excellence. #mitel #partnerevent #cx #contactcentre #ai

🎉 Product Update Announcement: New Chatbot Analytics! 🎉 New chatbot analytics are now available to all Talkative customers. With these additional reporting tools, you can analyse your chatbot’s Knowledge Base Response Rate and Containment Rate. Both of these metrics provide a way to assess chatbot effectiveness - from knowledge base retrieval to how efficiently your bot resolves customer queries. Want to learn more? Check out the full product update article (link in comments below)! 💡 #chatbotanalytics #customerservice #cx

At #MitelNext2024 , we chatted with attendees to get their insights into the telecom industry, verticals, #Mitel solutions, and more! 🎤 BSB Communications, Inc. 's Peter Johnson thinks learning how to leverage #AI is a major trend for customers 👇. Learn more about Mitel's AI Ecosystem: bit.ly/3AZUoBc

Mitel

Since the launch of OpenAI’s ChatGPT in 2022, generative AI has become a global phenomenon. Research predicts that by 2025, 80% of organisations will be using generative AI to improve productivity and customer experiences. But what do businesses and contact centres have to gain from implementing generative AI solutions? How can they harness this technology to its fullest potential? That’s exactly what we explore in our latest blog - "Generative AI in Customer Service: Use Cases & Benefits." In this article, we cover...💡 - What is generative AI? - Benefits of generative AI for businesses & customers - 6 use cases for generative AI in customer service Interested? Check out the full article linked in the comments below! 🚀 #generativeAI #customerservice #cx #contactcentre

🎉 Product Update Announcement: Video Chat Closed Captions! 🎉 Closed captions for video chat are now available to all Talkative users. Before this update, video calls relied on audio and verbal communication. This was a potential pain point for customers with hearing impairments or those in noisy environments. Now, you can solve this problem with automatic subtitles during video chat interactions. Want to learn more? Check out the full product update article (link in comments below)! 💡 #videochat #customerservice #accessbility #cx

In the past, chatbots were basic support tools that could only handle FAQs or routine inquiries. Now, thanks to advancements in generative AI, chatbots have evolved significantly. Today’s AI-powered virtual agents are capable of automating a much wider range of interactions and tasks than their predecessors. However, as the technology advances, so do user expectations. Meeting the demands of modern consumers can be challenging in a post-ChatGPT world. That’s why we’ve put together this guide - to help businesses optimise AI chatbot performance and deliver the best CX possible. In this article, you’ll find...🧐 - The benefits a well-performing AI chatbot can bring to businesses and customers. - Top 10 best practices for AI chatbot development, implementation, and usage. - How to get started with an AI chatbot solution. Interested? Check out the full article linked in the comments below! 🤖 #AI #chatbot #bestpractices #customerservice #cx

🎉 Product Update Announcement: AI Knowledge Base Insights! 🎉 All Talkative users can now utilize our Knowledge Base Misses Report. This report highlights all queries that your AI chatbot failed to answer with its existing knowledge base datasets. It also identifies how your human agents answered these queries during live chat interactions. Armed with these insights, you can make targeted updates that will improve the content and performance of your knowledge base over time. Want to learn more? Check out the full product update article (link in comments below)! 🚀 #knowledebase #ai #analytics #reporting #customerservice

🎉 Product Update Announcement: Acuity Scheduling Integration! 🎉 All Talkative customers can now integrate with Acuity, a cloud-based appointment scheduling software. This integration allows you to automatically schedule Talkative interactions whenever an appointment is booked via Acuity. Want to learn more? Check out the full product update article (link in comments below)! 🚀 #AcuityScheduling #integration #customerservice #cx

🎉 Product Update Announcement: Chat Monitoring Enhancements! 🎉 Talkative has enhanced our chat monitoring capabilities so supervisors can better track ongoing interactions. Available to all customers, this feature allows you to oversee, filter, and transfer interactions across all channels - in real time. Want to learn more? Check out the full product update article (link in comments below)! 🚀 #livechat #customerservice #chatmonitoring #cx

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