The Resident Experience Podcast

Zego's Property Management Hero Awards

Zego is a property management automation company that simplifies cumbersome yet critical workflows for managers and associations. Our modern platform accelerates NOI growth and mitigates risk, helping clients to scale resources, build trust, and make data-backed decisions. From payments and utility management to resident engagement, Zego’s automated workflows seamlessly integrate with leading property management systems giving users real-time and accurate information at their fingertips. 

Since its inception in 2003, Zego (a Global Payments company) has evolved from a leading payments provider to a comprehensive property management automation platform. With more than 350 employees, Zego serves 7,000 residential real estate companies and over 15 million units nationwide. Learn more about what makes Zego one of the best workflow automation platforms for property management at gozego.com.

Zego

⚡Let's discuss! We're loving the points and insights we've seen buzzing around our 2023 Resident Experience Management Report. This year's data-driven review outlines a handful of solid strategies to help boost the resident experience and benefit your business in the long run. 

A high-level view of these renter retention strategies include:

⚖️ Striking a balance between automation & human interaction
🔌 Improving community technology to meet resident standards
📋 Using resident surveys as a temp check for turnover
🏡 Optimizing property maintenance operations

Digging into your own experience, have you seen improvements or received positive feedback after implementing one of the strategies mentioned in the report? Share your thoughts below! ⬇️

Read the full report for all of our can't-miss tips and insights: https://lnkd.in/gyfkqdbS #gozego #propertymanagement #residentretention #renterretention

"As multifamily communities evolve, achieving the right balance between automation and human interaction will remain necessary." - Mark D Peters, President at Zego 🚀

Don't miss valuable insights from our president, Mark Peters, in his latest Propmodo piece. 🏡💻 The article sheds light on the tightrope professionals walk between adopting much-needed automated solutions and maintaining a valuable human connection with residents.

Learn about:

✅ How automation has revolutionized onsite operations.
✅ Real-world examples from industry leaders like Vesteco Real Estate Management Services, LLC and WillMax Capital Management.
✅ Striking a balance between resident satisfaction and operational excellence.

👉 Check out the article at https://lnkd.in/dp5AMyZe

As 2023 comes to a close, we reflect on opportunities for growth in the new year. 🗓️🤔 Looking back, did your on-site team spend hours sorting through one or more of these tasks? In a perfect world, which of these would you take off your staff's plate? 

🚿 Utility billing
💸 Payment processing
💡 Maintenance request processing
📋 Compiling reports

At Zego, we work with professionals like you to automate pain points in your operations. 🚀 Start off 2024 on the right foot by booking time to learn about our solutions for your multifamily community: https://lnkd.in/dCvaTgw

The stats are in! 🥁🎉 Zego Wrapped is here to celebrate our property management highlights of the year, from unforgettable events to your most-loved resources. It's been a journey worth remembering, and we couldn't have done it without you! 🚀💙 

Take a swipe, and don't forget to share your favorite 2023 moments with Zego in the comments! #gozego #ZegoWrapped #YearInReview #multifamily #propertymanagement

🗣️💬 Multifamily property management professionals! Given all the latest trends in the industry, we want to hear your thoughts on the future. 🗓️✨ Of these up-and-coming developments, which do you think will make the greatest impact on property management in the next five years?

Give us some context to your thoughts in the comments below! 👇 #multifamily #propertymanagement #gozego

🥳We are honored to be ranked #15 in the nationwide Best Places to Work Multifamily survey for vendors and suppliers by Multifamily Leadership! Kudos to our amazing team of Zegonauts for consistently cultivating an outstanding workplace. 🚀 This marks our third year of recognition in this category!

Read more about this achievement on our website: https://lnkd.in/gjTDgk6h #multifamily #propertymanagement #gozego

Multifamily property managers ➡️ last week we asked what areas of your operations saw the most potential for automation. Many of you believed billing, renewals, and leasing could benefit greatly from automation tools. That said, what's holding your team back from making the leap? Let us hear your thoughts in the comments below! 💭

Changing up your existing processes can be daunting. Our team at Zego is eager to answer any questions you have. We're here to help you lighten the load by introducing automation solutions tailored to your multifamily property. Schedule a talk with one of our reps today: https://lnkd.in/dCvaTgw

🏡 New blog live now! Featuring 10 tried-and-true property management tips and tricks that will help you grow revenue and streamline operations. 🚀 
🔗: https://lnkd.in/dHrj3RPu 

🔑 Some of the key property management tips we touch on include:
1️⃣ Effectively communicating with residents.
2️⃣ Building community between residents.
3️⃣ Embracing technology.
4️⃣ Automating back office tasks.
5️⃣ Combining rent & utilities.
... And more!

Successfully navigate the challenges of property management - read "10 Property Management Tips & Tricks" on our website now: https://lnkd.in/dHrj3RPu 

#multifamily #propertymanagement #residentexperience

🏡 Property managers, let's talk pain points. ➡️ Last week, you shared with us the challenges you face in adopting proptech solutions. In a hypothetical world where these roadblocks were lifted, automation solutions remain crucial in alleviating some of your most tedious process bumps. With a solid automation tool, you benefit from:

1️⃣ Seamless rent and utility billing
2️⃣ Efficient maintenance request systems
3️⃣ Paperless solutions to leases & renewals
4️⃣ Empowered data-backed decisions

Which of these areas could your multifamily business most improve in? We'd love to hear your thoughts! 💭 #gozego #multifamily #propertymanagement #proptech #automation

Navigating the multifamily landscape has become more challenging than ever with 📈 rising renter expectations, 📉 downward trends in rent growth, 💸 inflating costs, and the constant struggle of staff retention.  

Discover the essential role that automation plays in overcoming these challenges. Join Zego experts Katy Nilsson, Director of Client Enablement, and Charles Buggs, Customer Success Manager, as they delve into how automation tools can ease common pain points in your workflow. 🚀 

Watch the on-demand webinar now: https://lnkd.in/g2pKyG5z #gozego #multifamily #propertymanagement #automation #proptechrevolution #proptech

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Former D1 Athlete Turned Serial Entrepreneur | Founder of Mansa Solutions

Abner Dubar

President and General Manager

Stephen Baker

Vice President, Operations

Jack Forrest

Vice President, Partner Success

Janae Portugal

Sales and Support

Mark Gentile

VP, Strategic Partnerships and Finance at Zego (Powered by PayLease)

Mark Peters

Vice President of Marketing

Yolanda M.

Director, Product Operations & PMO

Aaron Gries

Sales Executive II @ Zego

Alyson Marino

Amanda Baird

Saubhik Mandal

Senior Director Of Engineering

Senior Director, Enterprise Sales

Sam Shampain

Director of Channel Management

West Coast Real Estate Companies (Top 10K)

California Real Estate Companies (Top 10K)

West Coast Companies With More Than $50M in Revenue

Greater San Diego Area Companies With More Than 100 Employees

Zego is evolving with the residential landscape, aligning its resident experience management solutions with their demanding challenges. It is a property technology company that frees management companies and community associations to go above and beyond for residents.

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Zego to stop offering its B2B product

Delivery rider insurer Zego cuts over 100 jobs, exits B2B market

Time And Money Saved By Zego’s Flexible Courier Insurance

Zego Partners With Synectics Solutions to Automate Fight Against Motor Insurance Fraud

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Buildium

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AppFolio

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PayLease

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RentPayment

Zego is a property management automation company that simplifies cumbersome yet critical workflows for managers and associations. Their modern platform accelerates NOI growth and mitigates risk, helping clients to scale resources, build trust, and make data-backed decisions.

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