Groove provides helpdesk software that helps businesses manage customer support through a shared inbox, live chat, knowledge base, reporting, and tool integrations.

Groove

Groove | 3,112 followers on LinkedIn. Helping small businesses deliver world-class customer service with more confidence and less stress. | Welcome to Groove – where we&#39;re committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences.

Developer at GrooveHQ

Matt Beedle

Senior Fullstack Engineer at GrooveHQ

Jared Scheel

Building your favorite SMB support tools

Tony Gass

Head of Support @GrooveHQ

Graham Pitout

🚨Big news alert 🚨 Groove has received an investment from the WPBeginner Fund! The WPBeginner Fund, owned and operated by Syed Balki, has purchased a percentage stake in the Groove business. What does this mean for Groove & our customer base? Well, continued investment in the product and the team. The Groove product has always been a tool that has helped small businesses deliver exceptional customer service, and we are doubling down on this. Expect more product developments, better education and support, and a promise to always best support our customers! It's an exciting time in Grooves history! 🚀 For more on the announcement, check out the blog post in the comments ⬇️

Providing excellent customer service is essential for any startup or small business. But with so many different tools available, it can be tough to know where to start. Here are 5 essential customer service tools that can help your startup grow: 1. Help desk software: A help desk system helps you track and manage customer support tickets. This can streamline your workflow and make it easier to resolve issues quickly. 2. Live chat: Live chat allows you to connect with customers in real time, right on your website. This can be a great way to answer questions, provide support, and build relationships. 3. Customer satisfaction surveys: Regularly collecting feedback from your customers is essential for understanding their needs and improving your service. Customer satisfaction surveys can help you identify areas where you're doing well and areas where you can improve. 4. Knowledge base: A knowledge base is a collection of self-service resources that customers can use to find answers to their questions without having to contact you. This can save you time and effort, and it can also empower your customers to help themselves. 5. Team collaboration tools: When it comes to providing great customer service, teamwork is essential. Collaboration tools can help your support team stay organized and communicate effectively with each other. What are your favorite customer service tools? Share your tips in the comments below! #startups #smallbusiness #customerservice #tools P.S. Be sure to check out the blog post linked in the comments for more tips on choosing and using customer service tools!

Tired of robotic, impersonal autoresponders that make your customers feel like just another ticket number? Let's level up your email game with these quick tips for crafting customer support autoresponders that actually impress: 1. Acknowledge & Appreciate: Show you're listening! A simple "Thanks for reaching out!" goes a long way. 2. Set Expectations: Let them know you'll get back to them soon (with a timeframe!), and suggest alternatives like FAQs in the meantime. ⏳ 3. Personalize: Use their name if possible, and tailor the tone to your brand voice. 4. Offer Help: Include links to helpful resources like knowledge bases or support articles. 5. Keep it Friendly & Short: No one wants to read a novel. Aim for clear, concise sentences. Bonus Tip: A touch of humor never hurts! Show your human side and make them smile. More tips and examples linked below...

Thanks to all our customers who left glowing reviews on G2! ⭐⭐⭐⭐⭐

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Groove

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