HiJiffy provides a guest communications hub using chatbot technology to improve customer service and automate communication in the hospitality industry. Self-described as transforming customer service experiences and boosting guest satisfaction.

HiJiffy

HiJiffy | 8,546 followers on LinkedIn. Reimagine guest communications with our cutting-edge conversational AI specialised for hospitality. | HiJiffy, established in 2016, is dedicated to developing the most sophisticated conversational AI for the hospitality industry. Aimed at forging an ideal connection between hotels and their guests, HiJiffy has developed a robust Guest Communications Hub.

Leveraging its proprietary AI technology, Aplysia, throughout the entire guest journey, HiJiffy enables hoteliers to boost revenue through direct bookings and upselling while automating repetitive tasks to reduce operational costs and address staff shortages.

HiJiffy was born with the mission to provide an automated, personalised and centralized service to support hotel deliver an improved guest experience.

Pedro Gonçalves

Co Founder at HiJiffy

José Mendonça

Partnerships Manager | Key Account Management | Project Management | Operations | Loyalty

Joana Alves

Senior Manager Global Sales at HiJiffy | SAAS Travel Tech | Re-thinking Guest Communications with A.I.

Arthur Gurtner

Learn how HiJiffy can help boost your hotels' revenue and staff productivity with AI. 🌟 Over 85% of your guests’ questions are instantly answered with AI directly on your website, social media and WhatsApp across the entire customer journey. See how it works! 👇 #hospitalitytech #hospitality #conversationalAI #hotelmanagement #AI

What’s the Strangest Question a Guest Has Ever Asked? 🌟 Every guest-facing team has their fair share of anecdotes about the most unusual and odd queries from guests – and our conversational AI is no exception: 🐕 “Brought 2 dogs weighing less than 7kg. What do you think?” 🎩 “Are small hands allowed?” ...and many more! When our AI can’t resolve a guest’s query, it seamlessly hands the conversation over to your staff. On average, fewer than 15% of queries require human intervention. 👉 Curious about more unusual guest questions? Read the full article here: https://lnkd.in/dVzmy2RK #hospitality #guestcommunication #conversationalAI #hospitalitytech

This morning, we are proud to present one of our latest Case Studies: 🚀 The AutoCamp x HiJiffy Success Story 🚀 🌄 AutoCamp redefines outdoor hospitality with luxurious accommodations that integrate seamlessly with nature. Renowned for its iconic Airstream trailers, modern canvas tents, and chic cabins, their properties blend the comfort of a boutique hotel with the beauty of the great outdoors in several locations in the US. ✨ Results & Key Outcomes: 💰 $1.63M in direct bookings: HiJiffy’s AI Booking Assistant revolutionized the booking journey, driving significant revenue while maintaining a personalized, seamless guest experience. 📞 10K+ hours saved in the call centre: By automating 150K+ guest conversations, agents were enabled to focus on complex queries, improving efficiency. 💼 15% reduction in operational costs: With 88% automation, routine inquiries were handled effortlessly, allowing teams to improve their upselling and to cut costs. 💡 New Revenue Opportunities: Automation freed up resources, enabling personalized upselling and cross-selling efforts, driving additional revenue from existing guests. Check out the full story here: https://lnkd.in/dtHpGA7m We'd like to sincerely thank Vinny C. and Michelle Waldron for their collaboration to make this possible. #casestudy #conversationalAI #successstory #hoteltech #hospitalitytech #AIinnovation #guestjourney

Power Up Your Hotel Operations 🔑 Looking for smarter ways to manage payments and financing? HiJiffy integrates with payment systems to help you get the most out of the tools you already use. 💬 Why stop there? Add conversational AI specialised for hospitality to simplify guest bookings and payments. From answering questions to guiding transactions, our AI solutions make every step straightforward for your team and your guests. Ready to see the difference? 👉 Book a demo today! #hoteltech #hospitality #guestexperience #bookademo #hotelsolutions

Less on the Phone, More with Guests: La Butte - Plouider ’s Success with HiJiffy ☎️🤝 With a 97% automation rate, the chatbot manages 9 out of 10 guest queries, freeing up phone lines and allowing the team to focus on what truly matters: delivering exceptional service. Additionally, WhatsApp campaigns are proving invaluable, achieving a 93% open rate and an impressive 18% click-through rate, helping La Butte improve guest satisfaction while driving additional sales. Here’s what Emmanuel Riffault , Revenue Manager, had to say about our partnership: “Reception can focus on the human side of things, and technology helps us to respond to guest requests at any time without the burden of numerous emails.” 🔗 Read the Full Success Story: https://lnkd.in/d27Q2UPN #hospitalitytech #hotelpartner #conversationalai #guestexperience #aichatbot #digitalconcierge

💬 How do your guests *feel* about their experience? In hospitality, understanding guest emotions is just as crucial as providing exceptional service. That’s why HiJiffy’s Sentiment Analysis feature is here to give you actionable insights directly from #guestconversations . From spotting dissatisfaction early to identifying areas of excellence, this feature turns #feedback into #opportunity . Whether you’re at the front desk, in reservations, or hotel management, it’s your key to prioritising communication, improving service, and building long-term #guestsatisfaction . 💌 🔗 Learn more about this feature: https://lnkd.in/dRRgKDe8 #hospitalitytechnology #conversationalAI #hotelsolution #customerservice #hotelmanagement

Are you at #HOSPACE2024 today? 👋 Whether you're new to AI tools or use them already, make sure to cross your path with HiJiffy's Shaun and Paul to talk about our conversational AI for hospitality. There are so many exciting developments all the time! Don't miss a topical panel about the fear of AI in hospitality with two innovators from Athenaeum Hotel and Residences: Sharon McArthur MIH IS (Director of Operations) and Yogesh Ram (Head of Marketing). Moderated by HiJiffy's Shaun Sequeira , the discussion will explore how you can inspire your teams to engage with new technologies. 🤝 Join the conversation at 11:25! 🙌 #HOSPACENOV14 #hospitality #futurewatch #hospitalityinnovation #hospitalityprofessionals #techinhospitality

Boost Guest Loyalty the Smart Way with AI 🏨 Loyalty programmes have evolved far beyond points and perks—they’re now about crafting unforgettable experiences and meaningful connections. AI is the secret ingredient helping hotels personalise every step of the guest journey and keep them coming back. Our free e-book reveals: 💡 Why loyalty programmes are a must for modern hotels 💡 How focusing on direct bookings can drive better results 💡 The practical ways AI can fine-tune your loyalty strategies 💡 Real-world tips for enhancing every stage of your guests’ journey 💡 What’s next for AI in hospitality and guest experiences Whether you're new to the world of AI or already experimenting with virtual concierges, this guide is packed with actionable insights to take your loyalty programme to the next level. 📖 Download the free e-book now and discover how to make your guests feel truly valued: https://lnkd.in/g-YS8qYe #guestloyalty #hospitalityAI #directbookings #hotelierinsights #AIinhospitality #guestexperience

🔍 Ever wondered how AI chatbots can understand complex questions and respond accurately? HiJiffy’s proprietary AI, Aplysia, combines syntax and semantic analysis to decode human language. This means our chatbot not only reads the structure of messages but truly understands their meaning—giving hotel guests fast, accurate answers, and helping staff focus on the big picture. From categorising guest requests to simplifying lengthy messages, HiJiffy ensures that every interaction feels personal and relevant. 🔗 Read the full article: https://lnkd.in/diWFxZgU #hospitalityAI #conversationalAI #guestexperience #hospitalitytech

🌟 Exciting things are happening in Benidorm on November 21st! HiJiffy is gearing up to join industry leaders at TecnoHotel On Tour, a must-attend event for anyone passionate about hospitality’s future. 👏 We're proud to have Francisco Nogueira take the stage to speak on a pivotal topic: "Preparing Your Hotel Teams for AI: Turning Sceptics into Advocates." With a hands-on approach, Francisco will share how to bring teams along on the AI journey, turning initial doubts into enthusiasm and trust for a new era in digital guest communication. 📅 When: November 21, 2024 📍 Where: Gran Hotel Bali, Benidorm In collaboration with AEDH-Asociación Española Directores Hotel TecnoHotel also launched a special charity initiative: FILA CERO PARA #TODOSCONVALENCIA . This gives individuals and companies a way to show support, regardless of event attendance, for the tragic events in Valencia and surrounding regions. ES15 2100-6292-9002-0001-9956 Cegid Revo GNA Hotel Solutions IDeaS Revenue Solutions @khama hotel Lybra Tech Mews Neobookings Paraty Tech Prestige Software SiteMinder #HospitalityInnovation #Networking #HospitalityProfessionals #Leadership #TechInHospitality #benidorm #tecnohotelontour

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