Inbenta provides an AI platform for automating conversational experiences in customer support. The platform uses digital agent workflows to enable customer self-service at scale.

Inbenta

Trusted by over 1,000 companies globally to impove customer experience at scale, resolve customer service issues automatically, and boost sales. 

Supercharge your customer experience with AI automation across chatbot, search, messenger, knowledge management and more. 

Interested in learning more? 

Schedule a demo at Inbenta.com/Demo

Scale Capital

Level Equity Management

Plug and Play Insurtech

Amasia

NTT DOCOMO Ventures

Tritium Partners

AC Ventures

[ICYMI] How Secure Is Your AI?

Artificial intelligence is taking customer service to the next level. But are your chatbots secure? 🤖

Voluntary ethical guidelines and transparency aren't just fancy terms – they're the bedrock of building customer trust in AI. Imagine, 63% of Americans are concerned about GenAI compromising privacy! 😲 So, how do we tackle this? By implementing robust security controls, ensuring human oversight, and, most importantly, being transparent about how we handle data. 🌐🔍

Here are 3 keys to securing your AI solution:

💻Continuous testing to detect issues.
🪪Authentication to verify users' identities.
⚖️Compliance with privacy regulations, like the GDPR and CCPA.

Don't let security be an afterthought. Audit your AI to protect your customers and your business.

Read our last article here ➡️ https://lnkd.in/dVWEsf4c

#AI #Security #ConversationalAI #chatbot #DataPrivacy

🔎According to the Harvard Business Review, acquiring new customers can cost up to 25 times more than retaining existing ones. 

Yet many organizations prioritize acquisition over retention. And it costs them — up to $1.6 trillion every year.

So why aren’t more companies focused on retention? 

One reason might be that most dissatisfied customers never voice their complaints. While only 4% of customers actually complain, a whopping 90% are more likely to simply switch to a competitor after a just a single bad experience.

How can you make it easy for your customers to share their experience while ensuring you're getting them the help they need? The answer is AI-powered conversational support. ✨

Conversational support goes way beyond resolving queries. It’s about real-time communication that understands context and intent, delivers personalized experiences and make your customers feel heard and valued.

👉Learn the simple solution to customer retention here: https://lnkd.in/dBm7mWVX

#ConversationalAI #AI #CustomerExperience #CX #CustomerSupport #CustomerRetention #BusinessStrategy

In this week's AI in Brief, we're looking at how leading organizations are using Conversational AI to fortify their security frameworks and earn their customers' trust.

For a personalized audit and advice to improve your customer experience, schedule a demo with our AI experts ➡️https://hubs.ly/Q02Myx3H0

#CustomerExperience #AI #Security #ConversationalAI #Personalization #AITrends

Did you know 63% of Americans worry about GenAI compromising their privacy? 😲 

Building trust in AI isn't just about flashy tech – it's about ethics, control, and transparency. 🌐✨ Our latest article dives deep into how following voluntary ethical guidelines, implementing robust security controls, and ensuring compliance can not only protect data but also win customer confidence.

Get the lowdown on:

🗝 Key compliance frameworks like GDPR, CCPA, HIPAA.
🔄 The essentials of continuous testing and authentication.
👁️🗨️ Why transparency and human oversight are game-changers in AI deployment.

#AI #CustomerTrust #DataSecurity #EthicalAI #TechTrends #Inbenta

[Case Study] How are leading utility firms tackling the rise in customer queries?

Facing a massive surge in customer demand, Brazil’s energy giant Neoenergia took a bold step forward. By partnering with Inbenta, Neoenergia harnessed cutting-edge Natural Language Processing to revolutionize their customer service operations. As a result, they managed over 15 million queries effortlessly and saw customer satisfaction soar by 35%!

👉 Get the full story here! 📖 https://lnkd.in/dv9FNttc

#DigitalTransformation #AI #CustomerService #EnergySector #Inbenta #Neoenergia

[ICYMI] Elevate Your Customer Experience with Tailored Chatbots! 🤖✨

Our recent article shares how you can transform your chatbot to reflect your brand’s unique voice, making interactions more engaging and personalized.

Know the essentials:

🎙️ Defining your brand’s tone.
🤖 Creating a captivating chatbot persona.
🧠 Using NLP for context-sensitive responses.
📚 Training with brand-specific data.
🔄 Continuously refining with customer feedback.

Read the full article here👉 https://lnkd.in/gsMEtrWH

#ICYMI #Chatbots #BrandVoice #CustomerExperience #AI #NLP #InbentaAI

So you want to build a chatbot for your business?

🌠There are 8 must-have features if you want your chatbot to make your customer experience (and your business) shine:

1. Personalization and Transactional Intelligence 🎯
Did you know that 80% of consumers are more likely to purchase from companies that feel personal? Transactional intelligence automates processes and personalizes interactions so customers feel valued and understood.

2. Sentiment Analysis 💬
Understanding emotions is crucial. With 74% of consumers expecting companies to understand their needs and expectations, sentiment analysis through Natural Language Processing lets your chatbot detect your customers' moods and tailor responses to them.

3. Data Privacy and Security 🔒
Trust is non-negotiable. Fully 81% of consumers are concerned about how their data is used. Ensuring all data is encrypted both in transit and at rest keeps your customer information secure and lets you maintain the highest standards of security and compliance.

📖 👉Read the other 5 chatbot essentials here: 
https://lnkd.in/gDyZwGCv

#CustomerExperience #AI #Chatbots #Innovation #Personalization #AIPrivacy

Imagine a chatbot that doesn’t just answer questions but can harness your brand's unique personality and voice when supporting customers. 🤖💭 

🧠 With nearly 70% of consumers preferring chatbots to quickly communicate with a brand, deploying a chatbot that reflects your brand identity is quickly becoming essential for companies wishing to give their customers exceptional service.

💫 In this week's AI in Brief, we share the potential of brand-aligned chatbots.

For a personalized audit and advice on building a chatbot that reflects your unique brand, schedule a demo with our AI experts. 👇   https://lnkd.in/dmxj27bv

#chatbot #AI #customerexperience #CX #personalization

🚀 Elevate your customer interactions with a chatbot that's in perfect sync with your brand's voice. 🚀 

In our latest article, we delve into how Natural Language Processing (NLP) can help your chatbot stay on-brand while giving every customer a personalized experience. Stay ahead with smart, empathetic, and engaging AI-driven conversations.

Ready to boost your customer experience? Read our tips!

#AI #NLP #Chatbot #BrandVoice #CustomerService #CX #Inbenta

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