Local Measure provides customer-care software for various industries including travel and hospitality, business process outsourcing, and the public sector.

Local Measure

Local Measure is a next-generation customer experience company. 

Winner of AWS Marketplace Partner of the Year - APJ, AWS Software partner of the year (Australia) and ICMI Best New Contact Center Technology 2021

Founded in 2014, Local Measure’s global team is spread across Sydney, Miami, Amsterdam, Barcelona, and Singapore and serves some of the world’s largest hospitality, financial services, government and telecommunications businesses. 

Enhance your contact center operations with Engage's seamless Email integration. 

Handle inbound and outbound emails, manage customer profiles, and maintain context with existing threads and customer history. 

Streamline your support for superior customer experiences. 

https://lnkd.in/gABWSgNf

#email #customerservice #cx #innovation

Maximize efficiency and reduce costs with Engage.

Our pre-built platform consolidates your customer service operations, saving you time and money while streamlining customer interactions. 

Discover the cost-effective way to upgrade your contact center.

https://lnkd.in/gABWSgNf

#ccaas #customerservice #cx #innovation

Contact Center Journey Orchestration and Optimization: A Step-By-Step Guide ✅

The modern customer journey is always evolving, driven forward by technological advances, new generations of consumers, and changing preferences.

In the fast-paced world of customer service, staying ahead of trends and technologies is crucial. This report from Local Measure is a must-read for anyone looking to enhance their contact center operations and deliver exceptional customer experiences.

This comprehensive guide delves into the strategies, tools, and best practices that are shaping the future of contact centers.

Read more and download the eBook 👉 https://lnkd.in/e-8jiCG5 #cx #cxnews #ccaas

Bring your contact center into the future of customer service with Engage Email. 

Utilize advanced features like configurable workflows integration, AI-powered tools, and robust analytics to make every customer interaction count. 

Click below to explore how Engage can revolutionize your contact center today.

https://lnkd.in/gABWSgNf

#email #customerservice #genai #ccaas

Why #SocialMessaging as a Customer Service is a Must-Have for Modern Brands 💪

Local Measure's Sheila Walthoe shares why social media platforms are key to personalized customer service and how to use them right 👇

#cx #cxnews #ccaas

Generative AI is transforming the contact industry at an unprecedented pace, lowering costs, boosting agent efficiency and improving overall customer experience.

With 80% of customers reporting they want faster responses from companies and 62% of agents finding that automation tools help them better understand their customers, the time is now to take advantage of these innovations.

To discover what Gen AI can do for your contact center, check out our infographic below, created in collaboration with Amazon Web Services (AWS). If you'd like to learn more, check out our latest eBook, 'Putting Customers First, Generative AI for Contact Centers'. 🚀

https://lnkd.in/gEUwE6r3

#GenerativeAI #CCaaS #ContactCenter #CustomerExperience

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COM:LOCALMEASURE

Local Measure