Local Measure provides customer-care software for various industries including travel and hospitality, business process outsourcing, and the public sector.

Local Measure

Local Measure is a next-generation customer experience company. 

Winner of AWS Marketplace Partner of the Year - APJ, AWS Software partner of the year (Australia) and ICMI Best New Contact Center Technology 2021

Founded in 2014, Local Measure’s global team is spread across Sydney, Miami, Amsterdam, Barcelona, and Singapore and serves some of the world’s largest hospitality, financial services, government and telecommunications businesses. 

Enhance your contact center operations with Engage's seamless Email integration. 

Handle inbound and outbound emails, manage customer profiles, and maintain context with existing threads and customer history. 

Streamline your support for superior customer experiences. 

https://lnkd.in/gABWSgNf

#email #customerservice #cx #innovation

Maximize efficiency and reduce costs with Engage.

Our pre-built platform consolidates your customer service operations, saving you time and money while streamlining customer interactions. 

Discover the cost-effective way to upgrade your contact center.

https://lnkd.in/gABWSgNf

#ccaas #customerservice #cx #innovation

Contact Center Journey Orchestration and Optimization: A Step-By-Step Guide ✅

The modern customer journey is always evolving, driven forward by technological advances, new generations of consumers, and changing preferences.

In the fast-paced world of customer service, staying ahead of trends and technologies is crucial. This report from Local Measure is a must-read for anyone looking to enhance their contact center operations and deliver exceptional customer experiences.

This comprehensive guide delves into the strategies, tools, and best practices that are shaping the future of contact centers.

Read more and download the eBook 👉 https://lnkd.in/e-8jiCG5 #cx #cxnews #ccaas

Bring your contact center into the future of customer service with Engage Email. 

Utilize advanced features like configurable workflows integration, AI-powered tools, and robust analytics to make every customer interaction count. 

Click below to explore how Engage can revolutionize your contact center today.

https://lnkd.in/gABWSgNf

#email #customerservice #genai #ccaas

Why #SocialMessaging as a Customer Service is a Must-Have for Modern Brands 💪

Local Measure's Sheila Walthoe shares why social media platforms are key to personalized customer service and how to use them right 👇

#cx #cxnews #ccaas

Generative AI is transforming the contact industry at an unprecedented pace, lowering costs, boosting agent efficiency and improving overall customer experience.

With 80% of customers reporting they want faster responses from companies and 62% of agents finding that automation tools help them better understand their customers, the time is now to take advantage of these innovations.

To discover what Gen AI can do for your contact center, check out our infographic below, created in collaboration with Amazon Web Services (AWS). If you'd like to learn more, check out our latest eBook, 'Putting Customers First, Generative AI for Contact Centers'. 🚀

https://lnkd.in/gEUwE6r3

#GenerativeAI #CCaaS #ContactCenter #CustomerExperience

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Finance and Administration

Giulia George

Chief Commercial Officer

James Hunt

Chief Executive Officer

Jonathan Barouch

Founder & Principal Data Consultant

Ronald Thomas

Engineering

Christian Baker

VP Strategic Accounts - Asia Pacific

Gary Spero

VP of Engineering

Tim Tang

General Manager, Europe

Simon Finne

Marketing and Product

Adam Klug

Implementation Project Manager

Arturo Vilchez

Kim Jacobs

Grant Harrod

Alan Moss

Colin Sampson

Phil Richardson

Founder & CEO

Ian-Michael Farkas

VP Americas

VP Asia

Sara Axelrod

Chief Operating Officer

New South Wales Companies With Less Than $1B in Revenue (Top 10K)

Social Media Companies With Less Than $1B in Revenue (Top 10K)

New South Wales E-Commerce Companies

Advertising Companies With Fewer Than 1000 Employees (Top 10K)

Local Measure is a targeted location-based customer intelligence platform that helps tourism and hospitality brands drive their customer experience strategy.

Customers are fragmented across loyalty programs; loyalty is no longer an affinity with a brand but a result of the experience businesses create with their customers from the moment a guest
walks through their door until the moment they leave.

With e-commerce and web aggregators, brands are being dis-intermediated from their own customers, reducing margin on sales and losing direct relationship. Local Measure gives control back to businesses by giving them visibility over the customer profiles, social media posts and real-time feedback from their local outlets.

Venture Round - Local Measure

Surry Hills

New South Wales

Australia

Oceania

TELUS & Local Measure partner to launch AI-powered messaging tool

redtag.ca Enhances Call-In Experience for Canadian Travellers

TELUS International and Local Measure Announce Partnership to Elevate GenAI-Fueled CX with Engage Platform ...

TELUS International and Local Measure Announce Partnership to Elevate GenAI-Fueled CX with Engage Platform Integration

Aussie ISV Local Measure picks up NZ’s Consegna in new partner intake

A cloud-based contact center solution that integrates with Amazon Connect, offering omnichannel support, customer personalization, and advanced analytics to streamline customer communications.

An adapter that integrates Salesforce with Amazon Connect, turning Salesforce into a complete omnichannel contact center solution with voice, email, SMS, and social media support.

Provides a unified inbox for managing customer interactions across multiple channels including phone, SMS, email, and social media.

Features that allow agents to view customer profiles, interaction history, and integrate with knowledge bases to offer personalized service.

Tools and interfaces designed to help agents perform their tasks efficiently, including intuitive interfaces, alerts, and notifications.

Real-time dashboards and analytics that provide insights into contact center performance and customer interactions.

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Local Measure