MessageBird powers communication between businesses and their customers across various channels, offering an all-in-one communications platform and automation tools to streamline customer interactions. The company is known for its omnichannel product offering, including SMS, Voice, Email, WhatsApp, Instagram, and Google Maps, and its Flow Builder and Inbox functionality that enable efficient customer service and automated conversations. Headquartered in Amsterdam, MessageBird serves over 29,000 customers, processing over 5 trillion messages, calls, and emails.

MessageBird

SparkPost, a MessageBird company

Pusher

24sessions, a MessageBird company

MessageBird powers communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service or requested a login code, it’s almost guaranteed your interactions have been powered by MessageBird’s technology.

Our products, tools and omnichannel solutions are building blocks that help businesses streamline conversations through their customers’ preferred channels — like SMS, Voice, WhatsApp, WeChat, Messenger, Email and more. This versatility gives end consumers instant, safe and secure access to information they need. It also means they can spend less time on hold, avoid repeating stories to multiple agents, and get more time to do what they love.

Headquartered in Amsterdam, MessageBird’s global business reaches billions of devices, serves over 25,000 customers and operates across nine hubs. Since 2011, we have grown to a powerhouse team of 700 employees who represent more than 55 nationalities, and we’re proud to be a “Work Anywhere” company.

Y Combinator

Glynn Capital Management

BlackRock

Bonnier Ventures

Lightrock

Longbow Capital

Mousse Partners

Accel

Owl Rock Capital

Eurazeo

It’s out with “Your order #23982 is on the way” emails, and in with non-transactional customer interactions.
	
You need to get creative to be top-of-mind, at the right times.

Here are a dozen ways you can message your customers 👇

#ecommerce #omnichannel #chatbot #cx

Here’s how SuperVista AG boosted email open rates by 325% and increased leads by 200% in just two months! 🚀 

With SuperVista, the leading eyewear retailer supporting over 1,300 independent opticians, the goal was clear: deliver results in the short term.

In just two months with MessageBird, SuperVista’s customer engagement skyrocketed.

Their challenges?

→ Low customer engagement.
→ Poor email deliverability.
→ Heavy reliance on engineering resources.

With our team, they implemented the following solutions:

→ Optimized and automated their customer communications.
→ Set themselves up for success with in-depth email analytics.
→ Learned how to implement no-code solutions, reducing reliance on engineering.

The results:
→ A massive 325% jump in email open rates.
→ 200% upsurge in leads within just 2 months.
→Surge in booked appointments and a 10% drop in no-shows.

Here’s Peter W. Peter Wieczorek’s, CTO at Supervista AG’s take:

“MessageBird is unlike other companies. Usually, you only get fast responses before buying the tool. With MessageBird, it’s only gotten better after signing.”

“SuperVista is changing the game—both within the optical industry and with their forward-thinking approach to customer engagement. They move rapidly, with great communication at the heart of everything they do.” - Ulas Aydin MessageBird.

Read the full story here 👉  https://lnkd.in/edD88eeN

Meet our latest connector: Rebrandly!

With Rebrandly, you can easily create branded and trackable short links. 

These are useful if you are looking to:
→ Deeplink to a specific point in your app where you can drive conversions.
→ Create QR codes or referral links.
→ Manage links easily via one tool without leaving the MessageBird interface.
→ Surface more insights with click data from Rebrandly directly streamed into MessageBird's analytics dashboard in real-time.

To try it out, find the Rebandly connector in the connector store.

https://lnkd.in/ezZbuWZQ

Thinking about using WhatsApp Business for meaningful customer engagement? 

Learn from what Endowus, Singapore's first digital investment advisor for CPF, SRS, and cash savings is doing to enable 30% of all inbound queries via the platform. They're also using WhatsApp across other CX and Support use cases - talking to customers like they're talking to friends!

Thank you for your partnership, Endowus, Meta!

Marketers in Singapore, we're doing this to help you get a better understanding of using WhatsApp for deeper, more meaningful engagement with your customers. Reach out to our team and sign up for the next one, will ya?

There are so many ways to communicate with your customers these days.

And every customer seems to prefer a different channel.

We’re curious: 👉 What’s currently working best for you? 👈

Are texts getting the best responses?

Are emails earning a spot in the inbox (instead of the spam folder)?

Is WhatsApp what’s up?

And if your best channel is something else entirely, let us know in the comments 👇

#sms #omnichannel #chatbot #cx

Warranties are a pain for your customers.

They’re expensive. They’re difficult to parse. And they expire without notice.

(That’s probably why they’re not signing up for them.)

But what if you could make it easy for customers to manage their warranties?

And what if they could do all of that via messaging?

See how to use messages to make warranties easier for your customers 👇

#sms #omnichannel #chatbots #cx

Feedback is best when it’s fresh.

Send automated surveys to your customers via text right after they make a purchase.

You’ll get timely, relevant, and super honest feedback because the purchase will still be top-of-mind.

Time is money. Don’t waste either when it comes to customer satisfaction.

#sms #omnichannel #chatbot #cx

$4.5 trillion dollars.

That’s the projected worldwide IT spend for 2023.

Gartner predicts that nearly a third of that is earmarked for communication services.

How much are you investing in customer communication this year?

#sms #omnichannel #chatbot #cx

Sending SMS internationally?

As you cultivate a global audience, messaging becomes complex.

Deliverability often becomes an issue.

Compliance with privacy regulations gets more complicated.

And, of course, services become expensive.

Choosing the right vendor makes all the difference.

#sms #omnichannel #chatbot #cx

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