MSX International provides business process outsourcing and technology services for the automotive industry.

MSX International

For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :  

Dealer Performance Improvement, Repair Optimization and Consumer Engagement. 

With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. 

As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.

MSX focus areas include:

Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning

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At MSX, we believe in creating unforgettable experience that connect and inspire. Join us in revolutionizing the automotive retail experience.
Visit https://lnkd.in/gh-qzaEf
#AutomotiveRetail #CustomerExperience #DigitalTransformation #RetailRevolution #VisitMSXI

As more consumers turn to automotive websites or social media platforms to research, buy, lease, or subscribe to their next vehicle, brands are offering an increasing number of digital channels to support their decisions. But what mix of channels are brands offering and have they struck the right balance between digital-only tools and those that provide human intervention? To find out, read the MSX white paper, ‘Perfecting the car buying journey: Virtual, human or the best of both words? https://lnkd.in/eyxnKTNy 

#automotive

To help them make decisions about a new car, half of the consumers MSX surveyed would use some sort of live virtual connection, such as live chat with an expert or a live virtual showroom. Yet only 53% of brand websites offer these tools. So, what’s stopping brands from offering live virtual connections? Read the latest MSX white paper to find: https://lnkd.in/gkZrp4nv 

#MSXnewretailstudy #whitepaper #automotive

Ever wondered what it’s like to work at MSX, helping to support many of the automotive industry’s most successful car brands? Find out by visiting the new MSX careers page where you can find all the info you need on what we do, what inspires us, and what exciting job opportunities await your application: https://lnkd.in/eFGtga4q
#automotiveindustry #careers

Are you ready to drive sustainability in the automotive industry?

Our upcoming webinar, Steering Green: The European Green Deal’s Drive to Automotive Sustainability, will dive into the foundations of the European Green Deal and its impact on the automotive retail network.

Register today to learn how sustainable practices can lower costs, enhance performance, and strengthen your brand.

Register now! https://lnkd.in/dA4eumyu

#Automotive #Sustainability #EuropeanGreenDeal #Webinar #VisitMSX

Is convenience reshaping the automotive service industry?

Discover how cutting-edge tech and customer-centric strategies are transforming the future of car care in our latest article by Lois Valente, Global Solutions Leader at MSX International.

In the article, we explore the shift to digital solutions for seamless service experiences, how the IoT and AI are enhancing efficiency and accuracy, and the rise of connected cars and mobile service units.

Remain competitive with insights on leveraging data analytics, lean processes, and predictive maintenance to deliver unmatched convenience and customer satisfaction.

Read the full article here: https://lnkd.in/e2u9Wgfn

#AutomotiveIndustry #CustomerExperience #TechInnovation #ServiceExcellence #FutureOfAutomotive

MSXI Activity Manager

MSXI Link

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Chief Operating Officer

Andrea Sorrenti

Project Manager - FCA Owner Information Development and Delivery

Bradley Jankow

Quality Editor, Stellantis Owner's Information

Desirée Rinkel

Group CEO and Executive Chairman

Fred Minturn

Application Feature Owner of Exterior Lighting | Product Development Engineer

Gabriel Bigoli

Project Manager- Vehicle Owner Information

Katelyn Ponce

Interim Chief Financial Officer

Mike Watson

Global Vice President & CFO

Sam Del Mar

Owner's Information Coordinator

Sheri Lampinen

FCA Content Lead of Owners Information

Wayne Glasser

Jim Bazner

Vice President of Human Capital Solution

Margaret Turner

Global Vice President and CHRO

Pieter van Rosmalen

Chief Product Officer

Ugo de Carolis

CEO & Executive Chairman

David Graff

Vice President of Sales Retail Network Solutions

President & Chief Executive Officer

itiliti provides human capital management solutions for buyers and suppliers of staffing and services.

Midwestern US Acquired Companies With More Than 500 Employees

United States Telecommunications Acquired Companies

Great Lakes Companies With More Than $10M in Revenue (Top 10K)

Great Lakes Software Companies (Top 10K)

MSXI provides specialised technology-based services to the automotive industry and employs more than 6,000 experts in more than 80 countries. The company has innovated in the automotive industry for more than a half-century, has a unique competitive position and broad geographic and service capabilities. This has facilitated consistently strong growth and supported its high proportion of recurring revenues from long-term contracts. The trend for automotive companies to outsource more business processes presents significant market opportunity to drive further expansion.


With decades of experience and more than 6,000 industry experts in 80 countries, MSX International serves as a perpetual pioneer, opening new roads in the retail network and human capital solutions spaces. Leveraging our expertise in the passionate pursuit of outstanding results, we are adept at bringing innovative solutions to our customers and their complex challenges.

Through our industry experience, leading talent, cutting-edge technologies and best practices, we’re serving your business needs to help you achieve your goals. Our dedicated team is committed to making your business more efficient, cost-effective, profitable and successful. We have been an innovator in the automotive industry for more than half a century and have created a company that identifies and maximizes opportunities to effectively solve problems and deliver comprehensive business strategies that give you the competitive advantage.

Find out more about how our strategic solutions can help you make more efficient use of your retail network and human capital solutions spaces.

Advertising, Business and Retail Services

Detroit

Michigan

United States

North America

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MSX International