Parloa is an AI technology company that specializes in delivering exceptional customer conversations. They prioritize customer success and work closely with their clients to build strong relationships. Parloa's vision is to use best-in-class AI to create frictionless conversations, with humans and AI working together as one team. They have received investments from EQT Ventures, Newion, Senovo, and prominent German unicorns, as well as support from notable investors such as Erik Muttersbach, Michael Wax, Hanno Renner, Nicolas Peters, Jens Bormann, and Mario Götze.

Parloa

We at Parloa believe in the revolution of how businesses talk to their customers with the help of artificial intelligence. Ever since our company was founded in 2018 in the heart of Berlin, Parloa has become one of the leading SaaS platforms for Conversational AI. Our aim is to build the most comprehensive solution in this sector for enabling every company in the world to have better conversations with their customers. We pursue this vision with the highest standards of technical engineering and combine it with innovative leadership and a strong commitment of every team member to reimagine the future of customer communication.

Senovo

Newion

Erik Muttersbach

Michael Wax

Nicolas Peters

EQT Ventures

Hanno Renner

Jens Borman

Julius Göllner

Mario Götze

🥨 Exciting times in #Munich! 🥨 Today and tomorrow, we're thrilled to be at Conversational AI & Customer Experience Summit alongside our incredible partner, MUUUH! Group. 🚀 

We're looking forward to engaging in discussions, networking, and showcasing the innovative solutions we've been working on. 🤩 

Chantal Regier, León Gilhaus, Laura Ruiz, Lena Wisser, and Andreas Pentenrieder are happy to guide you through our latest developments and answer any questions. 💙

If you're around, swing by, and let's connect! - Booth EB3.

Let's shape the future of customer service together!

#Parloa #EventInMunich #Partnership #Innovation #AI

#Winner 🎉 

We're excited to announce our joint success at this year's European Contact Centre & Customer Service Awards (ECCCSA) in the 'Best Innovation in Customer Service' category, where we stood out alongside our fantastic partner Transcom and TUI! 🏆

This acknowledgment highlights our commitment to revolutionizing customer service with game-changing technology.

Let's keep riding the wave of success together, because we truly believe we're #bettertogether. 🌊🥂 Here's to celebrating our achievements and looking forward to even more exciting milestones ahead!

#Parloa #Transcom #TUI #realtimetranslation #ECCCSA #winner #award #customerservice #AI

🚀 Ready to rock Hamburg! 🌐🚀 The excitement is evident at our booth at the Service Summit. We are thrilled to be here with our fantastic colleagues and partners from infinit.cx! 

The buzz is real, and we're soaking in the vibrant energy. 🤝 We can't wait to connect with you, exchange expertise, and dive into the endless possibilities of AI for modern Contact Centers.

Also! Don't miss our 🇩🇪 masterclass with Chris Meidinger & Benjamin Gebauer on "Wie gelingt herausragender Kundenservice mit AI – heute und in Zukunft?" at 03:45 pm today.

Stop by and say hi (booth B3)! 👋 - See you there! 🌟 

Selina Zirbes, Selina Setari, Deniz Terzi , Stefan Würzle, Giuseppe Villani

#ServiceSummitHamburg #GenerativeAI #customerservice #customerexperience

🚀 Big News! We are thrilled to announce our strategic alliance with KPMG, one of the biggest global auditing and consulting forces in the world.

What makes us 🤝 #bettertogether: KPMG brings extensive technical and industry-specific consulting expertise, implementation know-how, and regulatory expertise, enabling customers to integrate the Parloa platform in a customized and fully compliant manner.

“With its leading technology, Parloa is the right partner to develop our services in AI-supported customer service further and expand our strong range of solutions. As part of the partnership, we can offer customers comprehensive services in AI-based customer service,” says Marc Ennemann, Partner, Head of Value Chain Transformation and Head of Alliance Management at KPMG.

“Parloa and KPMG complement each other perfectly when it comes to AI-driven customer service. KPMG is the ideal partner for clients with complex projects, whether they be high compliance requirements, heterogeneous infrastructures, or international labor coordination,” says our CEO and Co-Founder Malte Kosub.

We are excited to embark on a collaborative journey with KPMG and create something extraordinary together!

Read more:
🇺🇸: https://lnkd.in/e3Tcb9pN
🇩🇪: https://lnkd.in/ejd83nbn  

#Parloa #KPMG #alliance #partnership #collaboration #contactcenter #AI

Heads Up, Contact Center Leaders in the Insurance Industry!

📅 Mark your calendars for December 6, 2023, at 04:00 pm (CET) / 10:00 am (EST)!

🎤 Join Daniel Nieves, Director- North America GTM Strategy at Parloa, for our upcoming webinar "Solid Coverage: How AI Can Automate Claims and Customer Service in the Insurance Industry."

Discover how AI can:
✨ Exceed customer expectations 
✨ Alleviate contact center employees from repetitive tasks 
✨ Effectively tackle the shortage of personnel

Don't miss this chance to gain insights for informed decision-making in your contact center. 🚀

Register now: https://lnkd.in/eeTzqA5m

Bonus: The webinar will be recorded! Register, and you'll receive the recording afterward. 🎥 

#Parloa #AIinInsurance #CustomerService #Webinar #AI #GenerativeAI

We just had an enlightening chat with Benedikt Kalteier, former board member of Generali Germany, and Sjoerd IJedema, contact center AI expert at Parloa, about why AI is the secret sauce for a customer service glow-up in insurance and no longer can be ignored. 🌟

In an era where the insurance industry is facing increased challenges to cut costs and meet rising customer demands, AI emerges as the secret ingredient for transformation. 💬 Why now, you ask? The urgency has never been more tangible.

Dive into the article here:
🇺🇸: https://lnkd.in/e2QefUBH
🇩🇪: https://lnkd.in/eNYBPhTZ

#Parloa #AI #insurance #contactcenter #generativeai #innovation #aitransformation

"Derzeit liegt die geschätzte Wartezeit bei etwa 15 Minuten". Trotz der Möglichkeit, Warteschleifen und die Unzufriedenheit von Kund:innen im Contact Center zu vermeiden, bleibt dies ein verbreitetes Problem in der Energiebranche. 🤔

In unserem neuesten Webinar präsentieren wir, wie E.ON One mit AI starke Kundenerlebnisse am Telefon schafft, Kundenerwartungen erfüllt und Prozesse optimiert. Du erhältst außerdem spannende Einblicke in die Automatisierung verschiedener Anwendungsfälle, darunter die Endkunden-Authentifizierung und die Zählerstand-Abfrage.

🔗 Jetzt anmelden: https://lnkd.in/epqxTmzT

Wir freuen uns auf dich! 🚀

📆 Datum: 23. November 2023 
🕦 Uhrzeit: 11:30 - 12:00 Uhr 
📍 Ort: Online

#Parloa #Webinar #E.ONOne #KI #Kundenservice #GenerativeAI"

infinit.cx and Parloa are coming together at the Service Summit Hamburg, and we can't wait to see you there. Whether you're a familiar face or a new one, our colleagues are eager to connect with you and gain insights from your unique perspectives. ✋

Join us at our booth to discover how our joint expertise can revolutionize your customer service. But that's not all! 🌠 We're taking it to the next level with a joint masterclass. 

Benjamin Gebauer, Head of Portfolio Development at infinit.cx, and Chris Meidinger, Director of Sales Engineering at Parloa, will showcase how companies achieve successful customer experiences with #AI through exciting demonstrations and live showcases.

Our session:
📆 November 22, 2023
⏰ 03:45 p.m.
📌 Hamburg Cruise Center Steinwerder

Let's connect. See you there! 💙

#Parloa #ServiceSummitHamburg #AI #Innovation #CustomerService

P.S. You can already pre-schedule a meeting with us: https://lnkd.in/euyV6m_g"

The future of e-commerce is here, and it's all about outstanding customer service! 🚀

In a market set to exceed $8.1 trillion by 2026, the experience you provide matters more than ever. Customers aren't just looking for products; they're seeking a personalized, efficient, and transparent journey, especially when requests come in faster than agents can respond. 🛍️

That's where Contact Center AI comes in. It's the secret sauce to deliver quality service that makes a difference, setting you apart from the competition, fostering customer loyalty, and taking repetitive tasks from your agents. 🏆

Learn more about how Contact Center AI can revolutionize your e-commerce customer service journey - read more:
🇺🇸: https://lnkd.in/eT-DQapY
🇩🇪: https://lnkd.in/eJfPi6_k

#Parloa #ecommerce #customerservice #AI

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