Pendula provides a customer engagement platform for creating two-way conversations and acting on them with real-time data.

Pendula

Pendula for Education

Customer attention is scarce, and Marketing and CX leaders are facing increasing pressure to continue driving growth with less time and tighter resources. With the limitless potential of generative AI, Pendula empowers teams to deliver adaptive and meaningful two-way customer experiences to inspire, engage and retain customers at scale.

Partnering with enterprise marketing and customer teams across the Telco, Utilities, Education, Health and Retail verticals in ANZ and ASEAN regions, Pendula aims to be at the heart of every conversation between businesses and their customers, all over the world.

MA Growth Ventures

MA Financial Group

Safe and secure, with the badge to prove it. 😉

We've hit another major milestone at Pendula by achieving SOC 2 Type II compliance, reinforcing our commitment to top-notch data security. 🛡️

This isn’t just a badge—it’s a testament to our dedication to protecting your data with the highest standards. As cyber threats evolve, so do we, ensuring your information stays secure with every interaction.

A big thank you to the team at Prescient Security for conducting our assessment.

You can check out the full press release here 👉 https://lnkd.in/gPggRbQr

#DataSecurity #SOC2 #CustomerEngagement #Compliance

Exciting news at Pendula! 🎉 

We're thrilled to announce that Simon Walsh has been promoted to Head of Customer Success. Simon has been a driving force in our team for over 5 years, consistently going above and beyond to ensure our customers are not just satisfied, but truly engaged and empowered by the Pendula solution.

With his wealth of experience and dedication, we’re excited to see Simon elevate our customers' strategies to achieve even greater outcomes on their customer journeys.

Please join us in congratulating Simon on this well-deserved new role!
 
#CustomerSuccess #Leadership #Pendula #TeamGrowth

☀ We’re heading back to the Gold Coast next month for #iMediaFOMAU!

We're pumped to be working again with iMedia Summits & Events AU, NZ & SEA for what promises to be a few unforgettable days packed with insights and networking alongside Australia’s top marketing leaders.

Rick Lanman, our Head of CX Strategy ANZ, will be hosting several roundtables during the event, focusing on best practices in data management and tackling the current data hygiene challenges facing marketers.

If you're making your way to the Goldy for the event, make sure you swing by and say hello to the team—we’ve got some exciting things in the store!

#MarketingEvents #DataManagement #iMedia #MarketingConference

💰 Discover how Debt Busters streamlined their customer engagement process with the help of Pendula. 

By automating common customer communications, Wei Tang and the team were able to provide quicker responses and significantly reduce manual intervention, allowing the team to focus on delivering exceptional service. 

Check out the full case study via the link below to see how Pendula enabled Debt Busters to enhance efficiency and customer satisfaction.

👉 https://lnkd.in/gSpx-mDf

#CustomerSuccessStories #CustomerEngagement #FinancialServices #ImprovedStaffEfficiency #CustomerConversations

Are you getting the most out of your customer conversations? 🤔 

Swipe along below to discover a few quick tips to enhance your conversations and ensure the best outcomes for your customers.

👉 For an entire breakdown on practical ways to drive engagement, check out the full article here: https://lnkd.in/e49xYgdT

#CustomerEngagement #BusinessGrowth #CustomerConversations #MarketingStrategy #Pendula #CXtips #CXinsights

Every year, we bring the Pendula crew together from around the world for our epic #PendulaKickOff! From team bonding to showcasing our #Pendula pride, we had some amazing moments, including:

🏅 Innovation Olympics
We mixed together teams from all departments to pitch creative ways our platform could solve real-world problems. It was an amazing opportunity for the crew to think outside the box and rediscover just how much the Pendula platform can do. Huge thanks to our incredible judges: Sharon Kenny (Head of Marketing at BizCover), Peter Macgregor (CMO at amaysim), and James Hourn (Head of Enterprise at ReadyTech).

🎗️ Team Building With Purpose
Claire Turner joined us to share the vital work of Women's Community Shelters. Our team was able to provide tangible support to an incredible charity. We could not recommend enough for more organisations to use Team Building With Purpose as a way to support our communities while forming stronger bonds with your teams.

🩵 Insights and Lessons
We got to put our leadership team in the hot seat for a panel discussion about their reflections on the past year, key milestones reached and what to look forward to in the year ahead. From the LT down to each staff, we're lucky enough to see just how much every individual cares and shares in our mission.

Big thanks to our amazing guests, MA Financial Group for their beautiful space, and of course, our fantastic Pendula crew for making Kick Off 2024 so special!

Exciting times during our annual #PendulaKickoff! 👏 

Our team had the opportunity to connect with Marc Washbourne, CEO and Founder of ReadyTech. He sat down with our CEO, Alex Colvin, to delve into ReadyTech's impressive 25-year journey, covering global growth challenges and opportunities, as well as the critical importance of relationships and partnerships in achieving success.

Thanks for the valuable insights, Marc! Looking forward to your next visit. 🚀

The #Pendula crew keeps on growing! 🚀 

We are thrilled to welcome Matty Sirois as our new Senior Marketing Strategist, based in Sydney, Australia. Matty will be leading our go-to-market strategy for both Australia and the UK as we continue to expand.

With over a decade of experience in digital marketing, Matty has a strong background in brand development, lead generation, content marketing and thought leadership. He has worked with various start-ups and scale-ups, helping them become international brands, including Ideagen CompliSpace, Ideagen and Atomic.io.

Welcome aboard, Matty Sirois! 💙

It was off to the races this past weekend! 🏇🏆 

We had an incredible time at Australian Turf Club and ASX Refinitiv Charity Foundation's annual #RacingForGood fundraiser. This event is more than just races; it's about giving back to the community. Every dollar raised on the track and throughout the day went to fantastic charities like Sanfilippo Children's Foundation, Arrow Bone Marrow Transplant Foundation and Sunnyfield Disability Services. 💙 

We dressed our best and celebrated with some of our top customers, including amaysim, MATE internet + mobile, BizCover, NobleOak and Superloop!

📢 New Product Blog Alert

🚀 Looking to boost engagement and drive revenue? Our team has 3 practical ways to make sure your messages not only reach your customers but ultimately enable them to engage every time.

In our latest blog, Angel C. walks through some easy-to-implement tips you can apply to your customer messaging flows - from keeping your messages concise to adding options for no-replies (shoutout to our new 'no-reply outcome' feature 😉 )

Check out the full list of tips to start optimising your messaging flows today!

🔗 https://lnkd.in/g9TkbCUj

#CustomerEngagement #CustomerMessaging #Pendula #MarketingTips

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