Škoda Auto is a Czech automobile manufacturer that designs, develops, and produces a range of cars and vehicles.

Škoda Auto Customer Journey

Škoda Auto

The first vehicle left our factory in Mladá Boleslav in 1905 and millions of others have followed it throughout the company’s more than 125 years of existence. The company’s registered office and automobile development department have remained in the company’s home town, but production has also spread to many other places, cities and countries over time. 
Nowadays, our goal is to provide customer not only with the car but with an extraordinary customer experience from the purchase. Therefore, there exists Customer Journey department at Skoda Auto that makes sure every customer journey is seamless and unforgettable.

📱 💻 The next Digital Product Day took place at our Prague office in June. We met in person our top markets in order to discuss common digital topics, share experiences, present updates on latest developments and provide outlook on what’ is ahead of us.

Market representatives also took part in workshop where they could test a prototype of new digital product and could give us feedback. 📦

We would like to take this opportunity to thank all the representatives of our importers who attended the event. We hope you enjoyed it and that you found it useful. Looking forward to seeing you again soon! 💚

#Škoda #event

World’s first sustainable Škoda dealership opens its doors! 🌍

🌿 Green. ♻️ Sustainable. 🤝 Community friendly. We’re delighted to announce that in May this year we have opened sustainable Škoda dealership in Riga, Latvia. This flagship facility embodies the Škoda GreenRetail strategy, which aims to integrate sustainable technologies and practices across the Škoda sales network and significantly reduce the carmaker’s environmental footprint.

🇱🇻 The renovated Skandi Motors in Latvia now boasts improved insulation, photovoltaic panels, and a host of other sustainable solutions. The site also features newly planted greenery that supports local biodiversity. But this dealership offers much more than new cars and excellent customer service: Visitors and locals can also enjoy refreshments in the cosy café area or make use of the bike repair station, which is especially appreciated by passing cyclists. A big thank you to everyone at SIA SKANDI MOTORS for embracing this green initiative!

🍃 As part of the goTOzero project, Škoda Auto is committed to reducing its carbon footprint in every aspect of its operations. The successful completion of this project in Riga marks a significant step towards a more sustainable Škoda sales network. And there are more exciting developments on the horizon.

Stay tuned!

#GreenRetail #Škoda #biodiversity #sustainability #retail #goTOzero #customerexperience

Škodaverse is entering Roblox with “Škoda Bike Planet”! 🎮👾

“Škoda Bike Planet” is an immersive experience on the Roblox platform that focuses on cycling education and road safety. 🚴 Through gamified and interactive activities, it teaches players how to recognize cycling infrastructure, understand road signs, and behave in real-world situations on the road. 🚦 The Roblox experience offers a fun and engaging way to connect with younger generations by blending educational content with entertainment, making the learning process around cycling safety more enjoyable and effective.

Roblox is an online metaverse, gaming, and social platform with more than 70 million daily players and a growing target audience of Generation Z and Generation Alpha.

The mission of Škodaverse initiative is to explore the future of the internet through immersive experiences, new technologies and empowering communities. 🌐 This expansion marks the next chapter in Škoda’s journey into the Web3 and Metaverse which began 2 years ago and include experiences in the The Nemesis, Fortnite or Gran Turismo.

#Skodaverse #Metaverse #ImmersiveExperience #DigitalInnovation #Roblox #CustomerExperience

We are excited to announce that our colleagues from Mladá Boleslav have relocated to the new Laurin & Klement Kampus (LKK)! 🏢✨

LKK is our brand new modern workplace, designed with sustainability 🍃 and a welcoming atmosphere in mind. Our Customer Journey teams have already moved to this state-of-the-art facility 🌟 and are looking forward to embarking on this new work adventure.

LKK boasts plenty of natural light, spacious rooms, a contemporary kitchen, advanced technological amenities, a stylish restaurant, shared meeting spaces and communal areas. Many more captivating features are on the way, all aimed at creating a cutting-edge and pleasant work environment for everyone!

We wish all of our colleagues a smooth start in their new offices! 😊

#newoffices #moving #headquarters #Skoda #LKK

🚗 Exciting News from MyŠkoda App! 🌟

We're excited to unveil another several updates in the MyŠkoda App that are tailored to improve your experience with Škoda.

✨ Enhanced Design: Enjoy our revamped interface more user-friendly. Now, you can personalize your experience further by adding a widget directly to your home screen. This widget provides quick access and a comprehensive overview of your vehicle's status at a glance.

👥 Guest User: Share your car with friends and family without hassle. Grant access and control seamlessly, ensuring those you trust can enjoy the ride too.

📰 Discover News: Keep your finger on the pulse with the latest updates and news from Škoda. Our in-app news feature ensures you're always informed about the latest developments, upcoming models, and insights from the brand, keeping you connected and in the know.

🌐 Track Your Škoda & Loyalty Rewards: Exciting news for customers in selected markets! You can now track your newly ordered Škoda directly from MyŠkoda App. Plus, engage with our loyalty program designed to reward you for your continued trust in Škoda.

Ready to explore these enhancements? Download the MyŠkoda App today and experience the convenience and innovation at your fingertips!

Thanks to all the people who made this possible. Your hard work and dedication have been crucial in turning our ideas into reality. Let’s continue to push the boundaries of what we can achieve!

#Škoda #MyŠkoda #MyŠkodaApp #innovation #userexperience #techtrends #techinnovation #smartmobility #automotiveexcellence #tech #CustomerJourney #emobility

Powerpass application is migrating to MyŠkoda app! 📱🚗
 
We are excited that the Powerpass mobile application is from now on migrated into the new MyŠkoda app which enables our customers to charge their cars with one card and one app and all this within Europe at more than 620,000 charging stations! ⚡🔋
 
#powerpass #MyŠkoda #app #charging #stations #Europe #CustomerJourney

We are happy to announce the recent launch of the Škoda Middle East regional website, the first-ever Škoda regional web 🎉

The main purpose of this website is to inform the Middle Eastern customers about Škoda news and activities in the whole region and redirect them to the country-specific importer website. The customers can also newly see all the available Kushaq colors/wheels/interiors in a visualizer that has been especially designed to enhance their digital experience. 

All these activities are part of our Middle East digitalization initiative to support Škoda’s expansion in the region. Our next goal within this initiative is to enable the customers in the Middle East to use our digital ecosystem in their native language – Arabic.

#skoda #middleeast #digitalization #customerexperience

Škoda Design Meetup 🎉 
In the middle of February, the inaugural meeting of the Škoda design community together with colleagues from Cariad and Volkswagen took place in Prague.

The program was focused on the future of Škoda UX together with discussions on DesignOps and case studies. The entire meetup took place in a pleasant atmosphere with interesting and inspiring insights such as colaboration with Cariad on Powerpass in-car app or design challenges in the development of upcoming infotainment systems. 🤝

#meeting #design #community #UX #inspiring #CustomerJourney

Škoda City Stores 🚗 

We are delighted to have recently opened a new Škoda City Store in Belgrade's largest shopping centre 🇷🇸. And that‘s not all - this is the country where the Škoda brand has broken its record for overall market share! 🤩

Serbia is no exception when it comes to city stores, others can be found in Valencia in Spain 🇪🇸 and in Jaerhagen in Norway 🇳🇴. Thanks to the location of the city stores, we are able to provide our customers with easy access to our sales network. 

#city #store #customer #sales #car #market #CustomerJourney

AI Avatar Laurin: An Immersive Experience Connecting the Škoda‘s Heritage with Innovation 💚

The Škodaverse initiative is now leveraging AI and avatar technology to create photorealistic digital human of Václav Laurin, one of the company’s co-founders. 

Laurin avatar is featured in Škoda Museum exhibition, offering a unique experience of the company's history and an opportunity to earn an NFT digital collectible after completing a quest. 🚀

An AI avatar serves as a virtual companion and a new touchpoint in both the online and offline worlds. These avatars can mimic human-like behavior and conversations, providing highly personalized support and recommendations. They have the potential to add great value to the customer experience and blur the lines between physical and digital interactions. 
If you are in Škoda Museum, stop by and say hi to Laurin. 👀

#Skodaverse #AI #avatar #ImmersiveExperience #DigitalInnovation #CustomerExperience #CustomerJoureny

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