Smaply provides software for customer journey mapping and management, allowing users to create journey maps and manage customer experiences from a central tool. It seeks to facilitate collaboration and data-driven decision-making for customer experience.

Smaply

Smaply | 3,378 followers on LinkedIn. Customer Journey Management | Innovate the customer journey together with your team and bring customer-centricity to your organization.

Digitize, centralize, and standardize customer experience insights. Work on journey maps, personas and stakeholder maps, collect feedback from stakeholders, and create professional exports.

Service Design & Customer Success at More than Metrics, and Independent Service Design Consultant

Nicole Broeckling

Product person

Geoff Bullen

Service design: Books, Software, Keynotes, Training, Coaching

Marc Stickdorn

CEO at mohemian

Florian Scholochow

🌟 What an incredible experience at the Service Design Global Conference! 🌟 A huge thank you to the Service Design Network and the countless volunteers for putting together such a thought-provoking event. The discussions around designing against capitalism and the notion that leadership is always personal – never just business – were particularly impactful. We're excited to share a blog article with short summaries of some of these insightful talks. The link is below ⏬ Let’s continue the conversation and explore how to make meaningful changes in our industries together!

It's a wrap! It was a fantastic Service Design Global Conference with many inspiring talks, insightful conversations, and great networking. The kick-off was a day full of workshops, one of which was Marc Stickdorn 's on Journey Management, followed by the festive opening ceremony in the city hall of Helsinki. The two conference days were packed with activities, fantastic talks, keynotes, and reconnecting with old friends. Thanks to everyone, especially the amazing SDN team and volunteers! #SDGC24 #ServiceDesign #DesignForImpact

Come see us at the Service Design Global Conference in Helsinki! #sdgc24

👋 Meet Marc Stickdorn & Michael Steingress from Smaply , facilitators for one of our Service Design Global Conference 2024 workshops! Marc is the co-founder and CEO of Smaply, the first dedicated journey mapping software since 2013. With a background in strategic management and service design, Marc consults organizations on sustainably embedding service design in their structures, processes, and culture. He developed the approach of Journey Map Ops, a human-centric information system for agile CX/EX management using Journey Management. His award-winning books ‘This is Service Design Thinking’ and ‘This is Service Design Doing’ are foundational texts for service designers worldwide. Michael has a passion not only for journey maps but also for geographical and sociological maps. Michael helps customers define their challenges and evaluate the different approaches to tackle them. He regularly gives talks and workshops on service design and journey mapping, and he is a lecturer for service design with a strong focus on journey mapping at a business school in Austria. He especially enjoys working with new generations of service designers. Live in Helsinki on October 2nd, they will facilitate a workshop on Journey Management for Real Impact: Using Maps for Agile Organizations. 👉 Whether or not you attend the Global Conference, the SDGC24 workshop day events are open to register for the whole service design community! So check out all our SDGC24 workshops and get your tickets soon before they sell out: https://lnkd.in/dzMGagms #SDGC24 #SDNetwork #ServiceDesign #DesignThinking

Service Design Network

Join us at this year's SDGC! We are looking forward to seeing many familiar and new faces!

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