Smartz provides digital marketing audits and services, including SEO, UI/UX, and paid advertising evaluations to improve client websites' effectiveness and drive customer engagement.

Smartz

Smartz Solutions | 1,901 followers on LinkedIn. Your EPIC CX Platform! 

Break free from traditional legacy systems! We&#39;re disrupting the contact center industry | Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences.

SaaS Senior Sales Champion | Customer-Centric Growth Strategist Passionate about: Custom Buyer Journey = Storytelling + AI + GTM + Martech

John Smartz

Telecommunications - Contact Centre

Cecil Moult

Database Engineer at Smartz-Solutions South Africa

Mark Kinnear

Software Developer at Smartz Solutions

Portia Nomsa

Smartz Solutions

The focus is shifting towards creating more meaningful, personalised interactions that not only resolve customer issues but also build stronger relationships and drive brand loyalty. In this evolving landscape, one technology stands out as a game-changer: Automatic Interaction Distribution (AID). AID, a core technology developed by Smartz Solutions, represents a significant leap forward in contact centre operations. It seamlessly integrates sentiment analysis and real-time customer engagement, fundamentally reshaping how interactions are managed and optimised. But what exactly is AID, and how does it work? Read it here: https://lnkd.in/ezB_Sy_q #AI #CustomerExperience #SmartzSolutions

Client Spotlight: Smartz Solutions replaces legacy contact centre application at Ticketpro to remove operational inefficiencies and boost customer experiences See how Ticketpro partnered with Smartz Solutions to implement a comprehensive cloud-based omnichannel solution to give them the flexibility, scalability and customer experiences they needed. Read how customer experience was boosted here: https://lnkd.in/euNHit9c #SmartzSolutions #CustomerSuccess #CX

With HIPAA, TSPA, and PCI accreditations, we’re committed to the highest security standards for all our users! 😏 #DataSecurity #SmartzSolutions #Compliance

Each week a couple members of the Smartz team head over to Vox Telecom to spend the day working side-by-side with our partners. Our partners are extremely important to us, and we believe together we can keep driving exceptional outcomes for customers. Here’s to partnerships that grow and succeed together!

Smartz Engage bridges employee satisfaction and operational efficiency, building resilient teams. Engage is designed to bridge the gap between employee satisfaction and operational efficiency. By providing the tools to foster communication, growth, and accountability, Engage enables contact centres to build strong, resilient teams. #EmployeeEngagement #SmartzSolutions

All contact centres deserve the flexibility of choice and not to be tied down to any systems. Contact centres need a platform that integrates various contact channels, provides real-time insights and analytics and doesn't need them to rip and replace all their existing processes/systems. Smartz Solutions gives African contact centres that flexibility! #SmartzSolutions

Curiosity drives our innovation! From real-time sentiment analysis to AI-powered gamification, our goal is to challenge the status quo. Just another day in our offices with our Dev team, doing what they do best - creating excellence for our customers! Start with Smartz Solutions today. #Innovation #SmartzSolutions

Founded in 2006, we started with a clear mission: to make out of this world customer and employee experiences accessible to all businesses by eliminating dependency on legacy systems... and we're right on track 😏 Get started with Smartz Solutions today! #smartzsolutions #customerexperience #Employeeexperience

Imagine being instantly connected to the perfect agent who understands your needs and can resolve your issue quickly. At Smartz Solutions, our AID™ (Automatic Interaction Distribution) technology ensures that each customer is paired with the most suitable agent based on their specific needs, preferences, and past interactions. Experience the difference that personalised, effective interactions can make with Smartz Solutions!

At Smartz Solutions, we have the tools to automate your processes, but we do not just shove automation down every area of the business. Why? Because we understand the customer journey and how these automations impact the customer and employee. Start experiencing the benefits of Smartz Solutions, your EPIC CX Platform today!

Smartz provides digital marketing audits and services, specializing in technical SEO, UI/UX audits, and paid advertising evaluations. The self-described certified Google Premier Partner uses data-driven analysis to help businesses optimize their online presence.

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