Symend is a digital engagement platform that leverages behavioral science and data-driven insights to empower communications and payments between organizations and their customers. The platform is designed to optimize customer engagement and financial outcomes by personalizing interactions and reducing decision fatigue for customers making payments or managing their accounts.

Symend

Symend is a leading SaaS company that turns difficult conversations and everyday moments into positive experiences across the entire customer journey. Symend’s Behavioral Engagement PlatformTM delivers digital experiences that are hyper-personalized based on the science behind consumer behavior. Our solution achieves better results and builds stronger relationships with nearly half the outreaches. By adapting as customers change, Symend helps top enterprises create and keep customers for life. Founded in 2016, Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America. For more information, please visit https://symend.com/.

Finance Montréal

Impression Ventures

Markus Frind

Ignition Partners

TELUS Ventures

Mistral Venture Partners

Inovia Capital

Business Development Bank of Canada

Plug and Play

Export Development Canada

BDC Capital’s Women in Technology Venture Fund

BDC Venture Capital

Plaza Ventures

Symend has been named a Top 10 Growth Award winner for 2024 by the CIX • Canadian Innovation Exchange. 

As we aim to bring human-level digital engagement to more businesses and customers, we're honored to be recognized alongside some of Canada's brightest scaling businesses.

See all of the winners and celebrate with us 🎉 https://bit.ly/48nf9S6

Attending the TRMA 2024 Spring Conference? Don't miss Ron Lo during his breakout session on March 5th. 

Hear how to leverage AI while ensuring you’re not putting your business and customers at risk.

#TRMA

We're on a mission to end zombie engagement. 

Hyper-personalize your customer outreaches and increase customer lifetime value with Conscious Engagement. 

Find us at booth 1119 at Fintech Meetup to learn more. 

#FintechMeetup #ConsciousEngagement #BehavioralScience #CustomerBehavior

Symend is bringing Conscious Engagement to the world's largest connectivity event later this month - the  Mobile World Congress in Barcelona. 

Find us as part of the Canadian pavilion, booth #7G61. 

#CustomerEngagement #ConsciousEngagement #CustomerBehavior #MWC24 MWC Barcelona

Join Product Calgary and our president of technology, product and operations, Peh Keong Teh for a fireside chat on Feb 7. In this fireside chat, Peh will share his insights, experience navigating the tech product landscape, and why consistently delivering customer value should be a top priority.

Sign up below!

#product #productmanagement #productmanager

Reshaping the way businesses interact with their clients is an important job. One that requires a data-centric system that can capture, process, shape, present and share massive amounts of data in a scalable, sustainable and efficient manner. Enter Symend & Snowflake.

Hanif Joshaghani, Symend co-founder and CEO, recently sat down with Snowflake Data Cloud Now host, Ryan Green, to discuss digital customer engagement, shifts in consumer behavior and his thoughts around the role of AI. Tune in: https://lnkd.in/gchXNCUR

✉️ Email is a vital channel for reaching customers. Ensuring you're aware and adjusting your outreach to account for changes in requirements for popular email options is integral to your customer engagement strategy. 

We outline what's changing and important questions to ask your service provider to ensure you're staying ahead of the curve in our latest blog: https://bit.ly/3vEqHmz

Most people enjoy crossing an item off of their to-do lists. Otherwise known as our completion bias. 

Completion bias can help us, or it can contribute to burnout as it takes time to stop, redirect, intake and begin the next task. We cover what you can do to avoid the burnout from task switching and how service providers can support customers who may be experiencing burnout (tip: provide small, action-oriented steps) on the blog.

https://bit.ly/3TVJh3u

Have you heard "don't mess with Texas"? Of course you have because... behavioral science. 

Symend's behavioral scientist, Natalia Pericchi Paga, PhD highlights why that campaign was so successful, and how you can understand customer behavior so you can drive similar results in the video below 👇. Watch now: https://lnkd.in/g3W2zHWR

AI is revolutionizing all industries, including the debt collection and delinquency landscape. A recent report shows that in 2023, 11% of 3PC companies have integrated AI and machine learning technologies into their operations and 60% are on their path to deployment. 

However, the way businesses practically apply AI can have both positive and potentially negative outcomes for the customer experience. Especially when consumers have fallen behind as is the case with 3PC companies. It’s important to understand the role of AI, the benefits, and the potential pitfalls when looking to implement an AI strategy for collections and customer engagement. We explore how businesses can leverage AI while still providing a deeply personalized customer experience in our latest blog: https://bit.ly/3GRr4fL

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