Ubiquity provides BPO, back-office, and customer experience (CX) outsourcing solutions. It serves various industries including banking, healthcare, retail, logistics, and utilities.

Ubiquity

Ubiquity | 107,699 followers on LinkedIn. Partnership. Innovation. Community.  | Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.

Co-Founder/ President - Americas & EMEA

Sagar Rajgopal

Talent Acquisition Sr Specialist at Ubiquity Global Services

Lisa Barajas

Eddie Wong

Senior Vice President @ Ubiquity | Global CX BPO/KPO Provider

Jay Hammans

Scaling a business effectively requires a focus on CX. As you grow, it's easy to overlook the small details that make a huge difference in the way customers perceive your brand. Creating a consistent and compelling CX is about building a relationship, fostering loyalty, and turning each interaction into a potential opportunity for growth. The right CX strategy can help you build strong customer connections that will keep them coming back. #BusinessGrowth #CustomerExperience #CX #CXStrategy #ScalingBusiness

Scaling e-commerce support effectively is crucial for businesses looking to keep up with rapid growth and customer expectations. It’s not just about handling more customers; it’s about building a system that improves customer experience while keeping costs in check. By investing in automation, leveraging data for personalized service, and ensuring your support team is well-equipped, you can grow without sacrificing quality. As your business expands, creating scalable and efficient support channels will help maintain customer loyalty and smooth operations. #Ecommerce #CustomerSupport #CX #BusinessGrowth #Automation

Great customer experiences don’t just happen - they’re often a direct reflection of thoughtful leadership behind the scenes. Leaders who understand this don’t just prioritize a customer-centric approach; they embody it, fostering a culture where everyone feels responsible for the customer’s journey. Every interaction matters, and employees are more likely to go the extra mile when they see their leaders doing the same. It's an energy that’s felt not just internally but externally by every customer who interacts with the brand. #Leadership #CustomerExperience #CX

🎙️ PODCAST ANNOUNCEMENT 🎙️ Introducing "What Customers Want”- an exciting limited series from the Fintech Takes podcast hosted by Alex Johnson. In this four-part series, Alex dives deep into one of fintech’s biggest challenges: customer service. Joining him is Corey Besaw, Co-Founder of Ubiquity and President of APAC, to discuss how fintechs can strike the right balance between automation and human interaction. Tune in to the first episode to learn what it really takes to deliver exceptional customer experiences in fintech. 🎧 Listen here: https://hubs.la/Q02WVK6P0

AI and emotional intelligence together are changing how we think about customer experience. AI helps us anticipate needs and streamline support, but without that human touch, something vital is missing. It’s like having the right data but missing the tone. When we bring emotional intelligence into play - whether it’s empathy in responses or genuine attentiveness - we build trust and loyalty that pure automation can’t replicate. #CustomerExperience #AI #EmotionalIntelligence #CX

High employee turnover is a challenge many companies face, and it doesn’t just affect your team - it directly impacts customer retention too. But what if the key to improving both lies in the same strategy? By focusing on employee experience and engagement, businesses can reduce turnover and foster a more dedicated workforce that, in turn, drives better customer interactions. Investing in training, career growth opportunities, and building a positive company culture can transform your employees into brand ambassadors. These empowered and satisfied team members are more likely to deliver superior customer service, creating loyal customers and boosting retention. Ultimately, creating a workplace where employees feel valued doesn’t just benefit your team; it strengthens the entire customer experience. It’s a win-win that transforms high turnover into long-term success for both employees and customers.

🌍 Accra, Ghana, is the future of CX delivery — and Ubiquity is proud to be leading the charge. 🚀 Our new hub is strategically located in the city’s thriving business district, offering seamless access to: 🇬🇭 A highly educated and compassionate workforce 🇬🇭 A price-competitive, strategic location 🇬🇭 A robust economy and tech ecosystem “Ghana offers the right combination of talent, infrastructure, and economic conditions to support world-class CX delivery. Our presence here gives us the agility to provide global clients with exceptional, tailored support,” — Sagar Rajgopal , Ubiquity Co-Founder & President. 👥 With 500+ professionals powering this center, Ubiquity is positioned to redefine what it means to deliver CX at scale. 📈 Want to see what’s next? Learn More: https://hubs.la/Q02V_lcL0

As business models evolve, so must our approach to CX. Instead of merely resolving problems, businesses need to focus on delivering value consistently and predictively, creating stronger, lasting relationships with their customers. In a competitive landscape, companies that reimagine their CX to align with new business models will be the ones who thrive. It’s time to see customer experience as a critical part of innovation, not just an afterthought.

📢 Ubiquity is growing. We’re excited to unveil our newest customer experience hub in Accra, Ghana! 🇬🇭 Our state-of-the-art center is built to deliver top-tier, multilingual support — powered by CX specialists, brand ambassadors, quality assurance leads, and tech experts. With over 500 new roles in the coming months, we’re tapping into Ghana's incredible talent to drive meaningful impact for global clients. “Expanding into Africa was a strategic move. Ghana offers diverse offshore solutions, ideal time-zone alignment, and a highly skilled workforce.” — Sagar Rajgopal , Ubiquity Co-Founder & President. Meet the team shaping the future of customer experience. Learn More: https://hubs.la/Q02VG0TV0

Financial services fraud is constantly evolving, and staying one step ahead of it can feel like a never-ending battle. But some strategies can make a big difference. One of the most effective ways to combat fraud is by using advanced technology like AI and machine learning to spot unusual patterns and stop fraudulent activity before it escalates. It’s also important to keep teams informed and engaged. Ongoing employee training and fostering a security-minded culture are just as critical as tech solutions. After all, fraud prevention is a team effort.

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