Virgin Australia is an Australian airline that provides domestic and international air transportation services.

Virgin Australia

Virgin

We're on a mission to make flying better than 'nice'. Because why should you settle for a 'nice' flight, when you can have a wonderful one?

To help make our mission possible, we've brought on 2000 new team members, including 1440 in airports and in the air. We've restructured our fares, launched innovative in-flight experiences, and committed to a net-zero emissions target by 2050.

It's all part of our journey to create new and uplifting experiences, pack flights full of flair and personality, and Bring on Wonderful.

Want to know more? virg.in/bringonwonderful

Want to know more? Visit virginaustralia.com




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Today we announced the acquisition of eight new Embraer E190-E2 aircraft in a significant investment that will secure the future growth of our WA-based regional business, Virgin Australia Regional Airlines (VARA). 

The addition of the E190-E2 gives us a long-term solution for our Western Australia charter market operations as we retire the long serving F100 fleet. 

These new aircraft will improve reliability, performance and customer comfort when they enter the VARA fleet from October 2025. 

Today’s announcement is part of a group-wide fleet growth and renewal program that includes the acquisition of new Boeing 737 MAX-8 aircraft and the refurbishment of our existing 737 fleet. 

More here: https://lnkd.in/gNMaaxta 

#VirginAustralia #Embraer

Last weekend, in partnership with Adelaide Airport Limited, we launched an important initiative for guests travelling with disabilities or those needing additional support when flying.
 
The inaugural ‘Try Before You Fly’ initiative gave participants the opportunity to familiarise themselves with each component of air travel - from arriving at check-in to preparing for take-off and landing.
 
The program aims to open a world of possibilities for guests who might ordinarily feel uncomfortable travelling, giving them confidence and reassurance before they embark on their next travel journey.
 
Thank you to the team at Adelaide Airport, our volunteers and crew who made Try Before You Fly a wonderful success. 

More on Virgin Australia's accessibility services here: https://lnkd.in/gUSzYp94 

#VirginAustralia

This is a difficult moment for Australian aviation with Rex entering voluntary administration and announcing the immediate suspension of its 737 jet operations. It is also a reminder of the challenging nature of our industry. 

Our team is now moving quickly to support Rex’s customers and people.   

Impacted Rex customers will be supported with rebooking on an equivalent Virgin Australia service free of charge. Customers will need to contact Virgin Australia before 14 August 2024 to take up this offer. 
Rex customers with imminent travel in the next 48 hours should contact the Virgin Australia Guest Contact Centre on 13 67 89. Those travelling outside 48 hours should visit the Virgin Australia website to complete a rebooking form. 

We are also offering support to Rex employees who may be impacted by today’s announcement. People whose employment has been affected should visit the expression of interest form on our website to apply for open positions. 

Due to expected delays in Virgin Australia’s order deliveries for new 737 MAX-8s, Virgin Australia is in the process of securing leases for three of the 737-800 aircraft Rex will no longer operate. These aircraft will be used to support Virgin Australia’s existing published schedules. It will also provide us with capacity to respond if market growth accelerates faster than currently anticipated. Securing these three aircraft will have the additional benefit of enabling Virgin Australia to hire more Cabin Crew and Pilots, creating jobs that will be made available for impacted Rex employees.  

We are thinking of our colleagues at Rex today and we are committed to supporting Australian travellers who are impacted by this announcement.  

More here: https://lnkd.in/g6gtEzhk

We have received close to 30,000 rebooking requests since Rex announced last night that it had entered voluntary administration and immediately suspended its 737 jet operations. 

We mobilised more than 200 additional Guest Contact Centre agents overnight and today to assist impacted Rex customers with immediate travel plans. Call centre wait times are currently 15 minutes on average – please only call if your impacted Rex flight has been cancelled and you were booked to fly in the next 48 hours. For bookings outside the next 48 hours, please submit a request on the Virgin Australia website here: https://lnkd.in/gqCxXgXq 

So far, approximately 3,000 guests have been rebooked, and our team is working quickly to validate requests that have been submitted, with priority being given to people travelling soon. 

We appreciate the patience and understanding of impacted Rex customers and thank our team for their ongoing efforts to support Australian travellers.

We are so proud of our Melbourne Guest Services team member, Alle Sayers, who will be presenting on a panel today at the World Down Syndrome Congress in Brisbane. 

Initially joining our team in May this year in a work experience capacity, Alle has gone on to secure permanent part-time work with Virgin Australia. Today she will proudly wear her uniform while sharing her experiences gaining employment and helping the world to greater understand the uniqueness in every individual. 

#VirginAustralia #WDSC2024

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Virgin Australia

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