Vocalcom provides an omnichannel cloud contact center solution for managing customer interactions across various communication channels.

Vocalcom

TheDrive by Vocalcom

Drive Roundup

Domain Not Resolving

Mobile Non Scaleable Content

Gravatar Profiles

Apple Mobile Web App Capable

ASP.NET

Amazon Virginia Region

IIS 10

jQuery CDN

Amazon S3

Co-Founder, COO

Matthew McGuire

Sales and Support

Andrea Gabriele

Operations

Clement Gaveriaux

Dalel Hammami

Product Director - Global Solution Hub and Change Management

David Jones

Services and Support Director, Spanish LATAM

Fernando Guerrero

Business Management

Jean-Christophe Desnouveaux

Product Director – Omnichannel Enabled CRM

Michael Anthonijsz

Director Training

Mohiideen Naleem

Sales Executive

Roussis NAKOS

Anthony Dinis

Founder and CEO

Ile-de-France Companies With Less Than $500M in Revenue (Top 10K)

Software Companies With More Than $10M in Revenue (Top 10K)

European Union (EU) Acquired Companies With More Than $10M in Revenue

SaaS Companies (Top 10K)

Vocalcom was founded on the principle of a wonderful user experience, providing a contact center software based on an innovative design and useful functionality. More than 3,500 companies such as McDonald's, Disney, and ITV are using Vocalcom to sell more, and serve better. Loved by 550,000+ users for its beautifully crafted interface, Vocalcom is the leading global provider of cloud customer contact and sales acceleration technology, that enables both Sales and Service departments to unlock massive productivity gains and deliver a personalized customer service experience regardless of the channel - enabling simple and intuitive interaction with any customer.

Whether your goal is to increase productivity through efficiency gains, drive successful mobile customer engagement, reduce operational costs, or deliver a faster customer service , Vocalcom offers an open contact center software that efficiently improve sales effectiveness and customer experiences, giving you a significant competitive advantage. Businesses that want to provide an effortless experience for customers who are using mobile devices for voice, text, social media, video and Web interactions gain significant advantage using Vocalcom contact center software. In contrast to conventional contact center software, you are freed from the ongoing expenses and headaches of running IT infrastructure. No other contact center software provides this kind of easy, efficient access to rich customer engagement capabilities. 

By offering consumers a wide range of options for connecting with your company, you create the opportunity for a differentiated and dramatically improved customer experience. A Stunning all-in-one contact center software that easily connect your team to everything, and automatically provides in real time full context, including elements such as customer history, app navigation flow, previous contacts, location, and preferences. PCI DSS-compliant, it comes with best-in-class multi-channel routing, rich customer interactions capabilities, a powerful dialer, and a complete set of customer engagement applications to manage faster and more efficiently customer interactions over mobile devices, and across every channel—and by so doing, boosts agent productivity and improves customer experiences, while powering successful & profitable customer interactions. Turn customer service into ROI, ASAP—No IT support needed

Vocalcom, together with its subsidiaries, develops and markets call center software and voice over Internet protocol solutions to contact centers in Europe and internationally. It provides Hermes .Net, a call center software that allows the management of video calls and Web surfers; Hermes Eagle, a predictive dialer algorithm that is used to optimize outbound campaigns; live chat applications; IPBX OnXMedia, which include tools to improve customer service, streamline operations, and optimize human resources; and VoiceVision, a video call application that provides personalized visual communications solutions. The company also offers Natural Language, a speech recognition software that manages voice and chat dialogues with the capability of changing the language during the conversation; Hermes pro, a call center software solution for leveraging various communication channels; Hermes Fox, a predictive dialer Avaya solution developed to work together in an outbound call environment; and iRecoder, a call recording software. In addition, it provides consulting, installation, training, VRU and agent script development, and support and guidance services for its products. The companyâ€™s products are used in debt collection, telemarketing, sales force, live chat, and Web and home-based call center applications. VocalCom S.A. was founded in 1995 and is based in Paris, France. It has subsidiary locations in Martinique, Guadeloupe, Venezuela, Colombia, Senegal, Algeria, Egypt, Israel, Saudi Arabia, Ivory Coast, Benn, Cameroun, and India.

Private Equity Round - Vocalcom

Computer and Software Products and Electrical and Scientific Products

Paris

Ile-de-France

France

Europe

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A cloud-based platform for managing customer interactions across multiple channels, including voice, text, email, web chat, and social media.

A solution designed to create personalized customer journeys across various communication channels.

A digital engagement tool to communicate with customers on their preferred channels at the right time with relevant information.

Enables integration of CRM systems with advanced features for managing inbound and outbound calls.

Tools for monitoring and analyzing contact center performance and customer journeys.

Software for managing all inbound and outbound customer interactions within a single platform.

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