AI and Automation

Webio is one of the fastest-growing Conversational AI tech companies in the credit and collections industry. Making difficult customer conversations easy, Webio orchestrates all the elements needed to have successful customer conversations through digital channels, automation and AI.  

Leading brands- including The Very Group, Anglian Water, The Fraser Group, Allianz, Hoist Finance, and Tandem Bank use our conversational platform to orchestrate millions of customer conversations at scale and have convenient and highly personalised conversations.    

With empathetic engagement at the core, our Custom Language Model, explicitly designed for credit and collections, identifies vulnerabilities and customer intents and extracts essential information that guides conversations to completion more empathetically and efficiently using automation and blended live agent engagement.  

As conversational customer engagement specialists, we know what works and what customers respond to. We guaranteed better collections performance, improved agent productivity, reduced costs and better customer experiences. 

Follow us on @WebioHQ

Blackbox

Enterprise Ireland

Finch Capital

Webio

Paul Sweeney (Webio CSO) shares his insights on this week's #credit, financial and #fintech news. Catch the full episode here ➡ https://lnkd.in/eFPsGCp3

Paul covers:
⭐ Rise in UK debt repayments and cost of living pressures
⭐ Financial vulnerability of millions of people
⭐ Development of Stripe and its new product launches
⭐ Expected impact of GenAI on the UK competitive landscape

Here's a sneak preview👇 (Paul giving his best movie villain impression 😀 🤒)  

#genAI #debt

📱Businesses are finding innovative ways to connect with their customers, and WhatsApp is leading the charge. Webio clients have discovered several inventive strategies to maximise this versatile channel, and the results are impressive.

Here’s how they’re doing it:

✨ Smooth Integration with IVR Systems

When faced with long queues, clients offer customers the option to continue the conversation via WhatsApp. A link is sent via SMS, bringing the customer directly into the business's WhatsApp channel. This not only reduces wait times but also enhances the customer experience.

✨ Clever Use of QR Codes

By adding QR codes to letters and emails, businesses link traditional communication methods with digital channels. One client saw a 70% automation rate for customer interactions, significantly boosting collections and reducing call abandonment rates.

✨ Strategic Solutions for Contact Centres

During peak times, such as mornings, contact centres often experience high call volumes. By using WhatsApp, businesses can manage this influx, offering an alternative that reduces pressure on phone lines and improves overall customer satisfaction.


Why it Matters

✨ Increased Engagement

Customers are more likely to respond and interact via WhatsApp, leading to better engagement rates. Clients report a significant increase in inbound engagement when using WhatsApp compared to other channels like web chat. 

✨ Reduced Call Volumes

Gain greater efficiency by offering another communication method, i.e. digital messaging with WhatsApp.

✨ Customer Satisfaction 

Providing quick and easy ways to connect ensures a better customer experience.

The key to success lies in moving from point solutions to an integrated approach. By linking existing channels such as web chat and SMS with WhatsApp, businesses create a cohesive communication strategy that drives long-term value.

Webio Chief Revenue & Marketing Officer, Mark Oppermann explains more 👇 

#CustomerEngagement #WhatsAppBusiness #CustomerExperience #ContactCentre

Are your agents are struggling with the volume of customer emails and responding in a timely manner? Join our webinar- 'Is Email in Your Contact Centre Creating Bottlenecks? Learn How to Deflect Emails and Maximise Contact Resolutions'

Learn how to prevent inbox overload and improve productivity and customer satisfaction through efficient email deflection techniques and optimising  digital communication channels.

✔️ Register: https://bit.ly/4bMkJ2x

📅 Save the Date: Wednesday May 29th 11am OR June 4th at 2pm (GMT)

🌍 Location: The comfort of your own office or home

#contactcentre #callcentre #customerengagement #emailmanagement
#digitalmessaging #cctr

It might seem like an oxymoron, but artificial intelligence is about people. Well, it's true for Webio's #AI. ➡ https://lnkd.in/eHt_i-i5

Not only does Webio's conversational AI help customers resolve their queries, but it also helps human agents to ace their jobs.

Introducing AI agents in contact centres:

👍 Makes it easier to recruit agents

👍 Provides agent training

👍 Helps agents be more productive and satisfied

👍 Improves agent retention

#aiagent #conversationalai #contactcentre #callcenter

🔊 New Podcast Alert! You can listen here: https://lnkd.in/dayrqtP9

🎙 In our latest Credit Shift episode, Paul Sweeney (Webio CSO) and Delia Jones (Webio COO)  look into the critical topic of identifying vulnerable customers and managing conversations within the credit industry. It's so important that we get this right to support those in need.

🎙Plus, the hosts explore the challenges MasterCard and Visa face with their market dominance and fees.

Paul and Delia also discuss:

💠Klarna's innovative use of AI for drafting legal contracts and enhancing communication and marketing.

💠OpenAI's impressive new voice assistant, and the ethical and privacy concerns surrounding AI and data usage.

💠Visa's latest initiatives, like flexible credentials, tap-to-confirm identity, and data tokens aimed at enhancing payment experiences.

💠With on-device computing and personal AI assistants on the rise, ensuring trust and control over data is more important than ever.

Tune in now to stay ahead of these industry trends and insights: https://lnkd.in/dayrqtP9

#CreditIndustry #VulnerableCustomers #AI #Fintech #EthicsInTech #Podcast #DataPrivacy

Join our upcoming webinar- 'Is Email in Your #ContactCentre Creating Bottlenecks? Learn How to Deflect Emails and Maximise Contact Resolutions'
We will show you how to reduce and manage emails by implementing smart deflection strategies and guiding customers to better-suited digital channels, ensuring clarity, consistency, and improved response times. 

It is easier than you think.  Join us to find out.

✔️ Register:  https://bit.ly/4bMkJ2x

📅 Save the Date: Wednesday May 29th 11am OR June 4th at 2pm (GMT)

🌍 Location: The comfort of your own office or home

#callcentre #CustomerEngagement #EmailManagement 
#EmailDeflection #cctr #ContactCenter #digitalmessaging

Zendesk Support Suite is a customer service and engagement platform that offers conversational AI and messaging solutions similar to Webio.

Zendesk Support Suite

Intercom is a conversational relationship platform that provides messaging solutions and AI-driven chatbots for customer engagement, similar to Webio.

Intercom

Genesys Cloud CX is a customer experience platform that offers conversational AI and messaging solutions, competing with Webio in the customer engagement space.

Genesys Cloud CX

Drift is a conversational marketing platform that provides messaging solutions and chatbots for customer interactions, competing with Webio in the chatbot software market.

Drift

SAP Conversational AI is a discontinued conversational AI platform that previously offered similar solutions to Webio in the chatbot software market.

SAP Conversational AI

Twilio Messaging is a cloud communications platform that offers messaging solutions, including conversational AI, competing with Webio in the messaging software market.

Twilio Messaging

Local Measure Engage is a customer engagement platform that provides messaging solutions and chatbots, competing with Webio in the customer interaction space.

Local Measure Engage

Freshworks is a customer engagement software company that offers messaging solutions and AI-driven chatbots, competing with Webio in the customer service software market.

Freshworks

Dialpad is a cloud-based business phone system that provides messaging and communication solutions, competing with Webio in the messaging software market.

Dialpad

Webio is a technology company that specializes in conversational AI and messaging solutions. It provides a platform that enables businesses to engage with customers through various messaging channels, automate conversations with AI-driven chatbots, and manage customer interactions efficiently.

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