AptEdge provides AI-powered case resolution software for customer support teams to streamline the support journey from start to finish.

AptEdge

AptEdge transforms case resolution into a seamless, lightning-fast process. Our AI-driven platform unifies scattered data, delivers pinpoint-accurate answers, and synchronizes teams with a single, reliable source of truth. By closing knowledge gaps effortlessly, AptEdge empowers technical support teams to meet soaring B2B customer expectations, cut resolution times, and reduce frustrating escalations. Trusted by industry leaders, we enable support organizations to deliver personalized, timely solutions, enhancing customer satisfaction and operational excellence

Counterpart Ventures

Unusual Ventures

Sequoia Capital

National Grid Partners (NGP)

Webinar Alert: Transform Your Customer Support with Case Avoidance!
Join experts Gerald Hastie and Naomi Nuta as they share powerful strategies to reduce support cases, streamline operations, and boost customer satisfaction.
📅 August 15th @1pm EST
📍 Register Now: [https://lnkd.in/eUXW48Qt]
Don't miss out—reserve your spot today!

🚀 Exciting News! 🚀

We are thrilled to welcome Matt Foley as our new VP Sales! With a proven Sales track record of driving growth and fostering strong customer relationships, Matt brings a wealth of domain experience & energy to our team.

#Leadership #SalesExcellence #TeamGrowth #Welcome

🎥 Before You Scroll: Stop. Watch. 
Our keynote speaker just dropped a truth bomb on why you cannot miss this webinar. 

Struggling with ballooning support costs and cranky customers? Join the club. If you're in B2B software, you know the pain. Picture this: 30,000 days—yes, days—wasted by your customers trying to solve critical cases. This isn't just a problem; it's a crisis.

🚀 Let’s Fix This: Dive into our webinar on how to improve Customer Experience (CX) with smart case management.

Featuring the brilliant minds of Gerald Hastie and Naomi Nuta, we’ll cover:
- Automate the Boring Stuff: Get your team out of the weeds.
- Speed Up Resolutions: Less time on cases, more time celebrating wins.
- Boost Customer Joy: Yes, that’s a real thing.

🔍 You’ll Learn How To:
- Create automated case logs for seamless training and handoffs.
- Translate and reformat responses so even your grandma could understand.
- Turn every support ticket into a knowledge goldmine.
- Integrate effortlessly with any web-based product.

🔗 Don’t Just Sit There: Register now and get ready to revolutionize your support operations. 

[https://lnkd.in/eDKhnjBU
]
Let’s make your customer support not just bearable, but exceptional. Don't let this one pass you by.

🚀 AptEdge is transforming the experience of Customer Support organization and their end users! 

To find out how we're rewriting all the rules, check out our masterclass webinar, Aug 15th:
https://lnkd.in/eQ7mQnXZ

Happy Monday! Dive into the final installment of our series for the modern Customer Support organization.  Check out how you can vault into Native AI customer support resolution tools. #AI #Customersupport #CX #TechnicalSupport #B2BSupport

You didn't think we would leave you hanging did you?!  In PART DEUX of our linkedin series on the modern challenges of customer support systems, we dive into the #knowledgegap.  Do you often find yourself dealing with incomplete information or struggling with system integration?

In this second installment, we dive into problems related to inadequate information, context, and the complexities of integrating multiple systems within support platforms.

#customersupport ##AIinAction 
#CustomerExperience 
#CX 
#GenerativeAI 
#Automation 
#CSSCommunity

Are you ready to tackle the hidden challenges of modern customer support platforms? 
Our new three-part LinkedIn newsletter series dives into the complexities and solutions of manual tasks, knowledge management, system integration, and more. Gain insights, explore real-world examples, and discover how AptEdge can transform your support experience.

According to new research from McKinsey & Company, AI Agents are set to revolutionize the way we work, transforming productivity and innovation by executing complex workflows. These virtual coworkers can automate intricate tasks, simplify interactions with natural language, and seamlessly integrate with digital tools.  

To stay ahead, explore how #AI can enhance your customer support, invest in training for your #customersupport team, and prepare your IT systems for effective integration. Boost your customer support capabilities and deliver exceptional experiences by embracing AI today.

🔗 Read the full article in McKinsey & Company: https://lnkd.in/eJ_TFF8f 

#CustomerSupport #Innovation #McKinseyInsights

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