Incident.io is a Slack-integrated incident management tool used to announce, manage, and resolve all incidents in a single channel. The company provides workplace management software that allows announcing incidents in a consistent format and helps organizations to communicate better during outages. Its platform also offers default solutions to incidents, including creating communication channels for team discussion, sending updates to customers, or assigning users to play specific roles; draws on a virtual war room for running an incident directly within Slack; and can also encode and automate key workflows.

Incident.io

incident.io is the most intuitive way to manage incidents at every step, from declaration to post-mortem and well beyond. Elegantly designed and with powerful workflow automations that power more efficient response processes, teams use incident.io to supercharge their response flow across the entire organization. 

Trusted by hundreds of tech-led companies such as Etsy, monday.com and Skyscanner, incident.io empowers faster incident resolution so you can reduce downtime and focus on building more resilient products.

Index Ventures

Mandeep Singh

Vinay Hiremath

Point Nine

MANTIS Venture Capital

Lachy Groom

Mike Krieger

incident.io

🎧 The Debrief: Building a "game changing" AI assistant feature

Imagine an AI assistant that could automatically surface a whole host of actionable incident response data points with just a prompt. 

Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI 🤖 

In this episode of The Debrief, you'll hear from the project lead of Assistant, Charlie Revett, as he details how it's already revolutionizing the way teams learn from their incidents. Here's a clip from our conversation where Charlie highlights the value that folks can expect to get out of Assistant.

Recently, the team worked through a backlog of 103 (!!!) bug fixes, polish, and small feature requests 🎉 

Here are some of the highlights. Link to the full changelog in the comments 👇

One of the biggest benefits of buying software instead of building it?

You get to focus on improving your processes and creating better customer value instead of worrying about code and software maintenance.

As Michael Cullum, VP of Engineering and Data at Bud put it, "...using something like incident.io, it's about being able to give you that flexibility to make your processes better so you can deliver better value and quality to your customers and clients."

Our backlog crush is over! So what's new in the changelog this week? A lot 💪 

Recently, the team has been hard at work going through a backlog of bug fixes, bits of polish and delight, and small feature requests. 103 of them to be exact 🎉  

Here are some of the highlights:

⚒ Jira integration error logs

We all know how easy it is to make a change in Jira that breaks any automations you've set up. To help understand and fix these issues more proactively, you can now find the latest error activity on the Jira Cloud integration page.

🔎 Filter the homepage by incident type

Now, you can filter your active incidents list to include ones of a specific type. So if you're running a meeting with certain teams, you can quickly filter to see if you've got any active incidents you need to respond to.

🔗 Linking incidents in Slack

We recently added the ability to link incidents together from the dashboard. Now, you can do the same via Slack! Want to try it out? Type out /inc to give it a spin.

Click the link in the comments to check out the full changelog 👇

Our giveaway is now over and we have a winner! 🎉 

🥁 Drumroll please... a big congratulations to Mike Glisson: you have secured a brand new pair of AirPods Max headphones. We'll reach out to you shortly for details! 

Thank you so much to everyone who participated in our giveaway. We hope you're enjoying the podcast so far. Be on the lookout for new episodes of The Debrief, every Monday morning on Spotify or wherever you get your podcasts.

With so much going on post-incident, it can be easy for certain follow-up actions to slip through the cracks. 

This is exactly what we're solving for with Suggested Follow-ups 🤝 

With them, you can stay organized and never miss a beat with AI-powered follow-ups that capture crucial discussions and action items that may have been forgotten.

✅ Efficiency 
✅ Speed 
✅ Peace of mind

Stale incident summaries? AI can fix that for you ✅ 

We all know how important incident summaries are to keep responders up-to-date on the latest. But with responders focused on fixing the issue in front of them, updating these summaries frequently can fall by the wayside.

Now, this problem is a thing of the past. Say hello to Suggested Summaries.

With them, teams can focus on resolving incidents and let AI do the updates for them. No more out-of-date summaries 👋 

Link to the full conversation in the comments

🎧 Our Airpods Max giveaway ends on Wednesday! Have you entered yet? 👀 

If not, here's what you need to know. To celebrate our new podcast, The Debrief, we're giving away a pair of Airpods Max to level up your listening experience! The rules to enter are simple: 
 
1️⃣ Like and re-share this post
2️⃣ ...and that's it!

This Wednesday, we’ll randomly select a winner! Oh, and while you're at it, be sure to check out our newest episode of the podcast: a deep dive into our latest AI feature release—Suggested Summaries. Link in the comments 👇 

Good luck, listeners 🤝

Have you set up Alerts? 👀 🚨 

We certainly hope so! But if you haven't yet, here's how easy it is to get started.

🎧 Love The Debrief? Here’s your chance to win a pair of AirPods Max!

What better way to tune into the podcast than with a brand-new pair of headphones? Here’s what you need to do:
 
1️⃣  Like and re-share this post
2️⃣ ...and that's it! 

Next Wednesday, we’ll randomly select a winner! Good luck, listeners 🤝

IO:INCIDENT

Incident.io